Expeditors

Global logistics and freight forwarding services

Ocean Customer Service Agent

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeSanto Domingo, Dominican RepublicNo salary listedIn-person

About the Job

Requirements

A bachelor's degree is preferred.
Six months of experience in Ocean Import is required.
Effective interpersonal skills are required.
Good computer skills, including Excel, Word, and PowerPoint, are required.
Attention to detail is required.
Fluency in English is required.

Responsibilities

Ensure timely and accurate movement of freight and information while providing customer service within the Ocean Department.
Understand department process flow and identify best practices to improve operational efficiency and productivity.
Respond promptly to overseas communications, emails, and requests from internal and external parties.
Escalate problems to management when necessary.

Desired Qualifications

A bachelor's degree.

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Department.

Major Duties and Responsibilities

Operations/Industry Knowledge
Customer Service
Vendor Relations
Procedure and Productivity Standards Adherence
Accounting
Accurate and Timely Billing
Self Development
Understand department process flow, looking for best practices to improve operational efficiency and productivity
Overseas communications, timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary

Qualifications

Bachelor's degree preferred.
6 months experience in Ocean Import
Effective interpersonal skills.?
Good computer skills (Excel, Word, PowerPoint)
Attention to Detail
Fluent in English

Reporting Structure

Ocean Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus

Compensation: N/A to 840000 (DOP) (YEARLY)

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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