Client Operations Representative

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

The role:

We are looking for a proactive and commercially minded Client Operations Representative to support lead generation, merchant onboarding and the effective coordination of client-related operational activities.

Key Responsibilities:

• Conduct market and account research to identify prospective merchants that meet defined targeting criteria, including relevant industry, transaction volume and revenue potential;
• Identify and prioritise high-potential prospects in line with agreed commercial priorities and internal qualification criteria;
• Initiate outreach and arrange qualified introductory meetings for the relevant commercial team;
• Use approved lead-generation and research tools, including Apollo, LinkedIn Sales Navigator, Claude/ChatGPT and Google My Maps, to support prospect identification and account mapping;
• Maintain accurate, complete and up-to-date prospect and merchant records in the company’s CRM and internal systems;
• Collaborate with Commercial, Operations and other relevant teams to ensure appropriate lead handover, follow-up and service delivery;
• Support prospective and existing merchants with registration, onboarding and payment-acceptance setup, following approved procedures and guidance.

• Experience in monitoring and analyzing account performance to drive growth;
• Hold a strong interest in technology, with the desire to become a payments subject matter expert;
• Be able to identify customer technical and commercial requirements to craft solutions;
• Hold strong presentation skills, particularly over the phone or with video meetings;
• Possesses collaboration skills, able to work with a wide range of people to get stuff done;
• Native in Spanish and fluent in English.

Kindly note that we accept CVs submitted in English.