General Manager

Location Overview
Join our team in Amangani. In the foothills of the Tetons, near the year-round mountain resort of Jackson Hole, Amangani looks out across the peaks and plains of the Snake River Valley. Evoking the pioneering spirit of the Old West in its redwood and sandstone architecture, the all-season retreat invites guests to discover outdoor adventure and the extraordinary natural beauty of Wyoming.

Role

The General Manager holds full accountability for the successful re-opening, launch and ongoing operation of Amangani. This pivotal role requires a seamless transition between two distinct functions:

• Project Leadership: Acting as the operational representative during the development phase, ensuring design, technical services and procurement align with Aman’s operational standards.

• Property Leadership: Lead the hotel re-opening, establishing the service culture and managing the property’s commercial and operational performance.

Reporting to the Managing Director Americas, the General Manager Amangani will oversee all aspects of the guest experience, asset management and commercial performance, ensuring Amangani establishes itself as the preeminent ultra-luxury destination in the region.

Responsibilities

Phase I: Pre-Opening & Development

• Project & Technical Coordination: Collaborate closely with Pre-Opening, Development, Technical Services and Design teams. Review architectural plans and spatial layouts to ensure operational efficiency, guest privacy and back-of-house flow meet brand specifications.

• Operational Readiness & Critical Path: Own the pre-opening critical path. Monitor construction milestones, installation of IT/AV systems and security commissioning. Identify risks and escalate delays to stakeholders to ensure a timely handover.

• Procurement Strategy: Engage in the procurement of Operating Supplies & Equipment (OS&E) and Furniture, Fixtures & Equipment (FF&E).

• Regulatory Compliance: Secure all necessary operating licenses, permits and government approvals required by US law, ensuring full compliance prior to opening.

• Budgeting & Finance: Construct the pre-opening budget, identifying capital requirements, staffing costs and pre-launch marketing expenses. Ensure rigorous cost control and transparent reporting throughout the development phase.

Phase II: Hotel Operations & Culture

• Strategic Leadership: Define and execute the resort’s long-term strategic plan. Adapt operations to evolving market conditions while maintaining the integrity of the Aman brand.

• Guest Experience & Service Excellence: Champion Aman’s philosophy of unpretentious luxury. Maintain a highly visible presence, hosting guests with discretion and warmth. Ensure every touchpoint, from arrival to departure, is seamless and personalized.

• Talent & Culture Building: Build and mentor a high-performing Executive Committee that embodies the Aman values, fostering a culture of respect, resilience and excellence.

• Commercial Performance: Drive revenue maximization through strategic room pricing, inventory management and the curation of exceptional F&B and Wellness experiences. Manage the P&L to deliver strong EBITDA margins while preserving the guest experience.

• Owner & Stakeholder Relations: Serve as the primary liaison with ownership, providing regular updates on financial performance and asset health. Cultivate strong relationships with local government bodies and community partners.

Requirements

• Proven track record of managing complex pre-openings, ideally in similar destinations as Jackson Hole in the United States.

• A strong operational background in managing small to mid‑size ultra‑luxury hotels with a hands‑on leadership style and a passion for delivering exceptional guest experiences.

• Exceptional financial acumen, with deep experience in budgeting, forecasting and P&L management.

• Strong crisis management skills and the ability to lead with composure.

• Sophisticated communication skills, capable of engaging with UHNW individuals and ownership groups.

• A charismatic ambassador for the resort, upholding the highest standards of personal presentation and embodying Aman’s service philosophy.

• Bachelor’s degree in Hospitality or a relevant discipline, a Master’s degree is advantageous.

• Proficiency in English is mandatory; knowledge of other languages is a distinct advantage.

• Must be legally authorized to work in the United States (U.S. citizen, permanent resident or other valid work authorization).

Benefits 

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. 

• Competitive salary and a comprehensive benefits package.

• Extensive private health insurance, life and personal accident insurance, travel insurance.

• Access to the Colleague Complimentary Stay Scheme allowing you to explore our Aman and Janu properties and to enjoy discounted rates on Retail, F&B and Spa experiences. 

• Exclusive training and development opportunities supporting your growth with us.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.