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University of Virginia

Research university in Charlottesville, VA

Audio-Visual Assistant

IT Service Desk & End User SupportConfirmed live in the last 24 hours
InternshipCharlottesville, VA, USA$14.53 /hrIn-person

About the Job

Requirements

  • Be an undergraduate or graduate full-time student enrolled in at least 12 credits.
  • Remain in good academic and disciplinary standing.
  • Be able to perform moderately heavy physical duties, including lifting and setting up equipment weighing up to 35 pounds.
  • Demonstrate customer service skills and professional work habits.
  • Work independently and take initiative.
  • Have oral and written communication skills.
  • Be dependable, responsible, and trustworthy.
  • Be organized and able to multitask.
  • Work effectively as a team member.

Responsibilities

  • Monitor and answer radio calls, service tickets, phone calls, emails, and other requests for technical audiovisual support.
  • Respond to audiovisual support requests in a timely manner and notify the Audio-Visual Manager, Audio-Visual Support Technician, or other professional staff when unable to resolve a problem or when equipment needs repair service.
  • Support other Audio-Visual Assistants with complex equipment issues or problems.
  • Identify equipment issues and communicate them to the Audio-Visual Manager and Audio-Visual Support Technician through Microsoft Teams or other reporting mechanisms.
  • Set up, operate, and break down audiovisual equipment in Newcomb Hall, satellite spaces, the 1515 Building, and other assigned spaces or events.
  • Complete required training on projectors, sound systems, microphones, audiovisual control systems, video conferencing, lighting equipment, and other audiovisual resources.
  • Meet event organizers upon arrival, when pre-arranged, to ensure their technology needs are met.
  • Provide movie projection and sound services for Newcomb Theater and other Student Affairs-managed spaces, including some outdoor locations.
  • Communicate frequently with professional staff and take direction from them to ensure efficient workflow.
  • Visit all audiovisual equipment at least weekly to verify that it is operational.
  • Work all assigned shifts and cover other shifts as needed to ensure adequate coverage.
  • Attend mandatory training and staff meetings.
  • Learn and follow University policies governing audiovisual and other institutional technology.
  • Perform other duties as assigned.

Desired Qualifications

  • AV or information technology experience is a plus but not required.
  • A U.S. driver's license is recommended but not required.

About the Company

University of Virginia

Research university in Charlottesville, VA

University of Virginia is a public research university in Charlottesville, Virginia. It offers undergraduate, graduate, and professional education across its schools and colleges.

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