Marriott International

Manages and franchises hotels around the world

Guest Service Associate-Housekeeping

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKochi, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience is preferred.
High school diploma or GED equivalent is preferred.
Must follow company and safety and security policies and procedures and complete required safety training and certifications.
Must maintain a clean, professional uniform and personal appearance and protect confidential information and company assets.
Must welcome guests according to company standards, anticipate and address service needs, and thank guests with appreciation.
Must meet quality expectations and standards.
Must use clear, professional language and prepare and review written documents accurately and completely.
Must enter and locate work-related information using computers.
Must be able to stand, sit, or walk for an extended period and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Run sold room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
Assist housekeeping management in managing daily activities.
Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve discrepant-room issues with the Front Desk.
Prepare and distribute room assignments to Housekeeping staff.
Record, monitor, and update the list of Do Not Disturb rooms.
Ensure vacant dirty rooms are cleaned by the required time, and assign rush rooms and rooms previously on the Do Not Disturb list.
Complete required housekeeping paperwork.
Report maintenance problems, safety hazards, accidents, and injuries.
Develop and maintain positive working relationships and support the team in reaching common goals.
Listen and respond appropriately to other employees' concerns.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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