Nagarro

Global digital product engineering and consulting

Staff Engineer - Techsupport-L2

Platform EngineeringConfirmed live in the last 24 hours

Full-timeRemote in ChinaNo salary listedRemote

About the Job

Requirements

Strong analytical problem-solving skills for complex issues in scalable and resilient cloud-native environments.
High proficiency in English.
High proficiency with Kubernetes and container orchestration.
Proficiency with Docker and container technologies.
Experience with cloud computing platforms such as AWS or AliCloud, including compute, networking, and security configurations such as virtual private clouds and security groups.
Experience with Helm and Kustomize.
Experience with Terraform and Infrastructure as Code solutions.
Experience with GitOps, including FluxCD.
Experience with continuous integration and continuous delivery automation.
Experience with observability tools such as Prometheus, Grafana, OpenTelemetry, Jaeger, and Thanos.
Proficiency in Python and Bash scripting.
Knowledge of monitoring, logging, and distributed tracing.
Knowledge of DevOps and platform engineering.

Responsibilities

Provide technical support to end users and application developers of a managed Kubernetes cluster solution deployed at the edge.
Troubleshoot complex infrastructure, networking, deployment, and performance issues in cloud environments.
Deploy and manage Kubernetes clusters and containerized workloads to ensure scalability, reliability, and security.
Log incidents, monitor and resolve issues, augment the knowledge base, and report status.
Maintain cloud-native infrastructure and platform services that support enterprise applications.
Maintain monitoring, logging, tracing, and observability solutions using Prometheus, Grafana, OpenTelemetry, Jaeger, and related technologies.
Maintain Infrastructure as Code solutions using Terraform and related automation tools.
Use GitOps practices with FluxCD, Helm, and Kubernetes to manage infrastructure and application lifecycles.
Collaborate with development, security, and operations teams to maintain and upgrade scalable cloud-native solutions.
Develop automation scripts and internal tools to improve operational efficiency and platform reliability.

Job Description

Job Duties:

Offering technical support for end-users and application developers of a managed Kubernetes cluster solution deployed at the edge

Troubleshooting for complex infrastructure, networking, deployment, and performance issues in cloud environments

Deploy and manage Kubernetes clusters and containerized workloads, ensuring scalability, reliability, and security Incident logging, monitoring and resolution, Knowledge Base Augmentation, Status Reporting Maintain cloud-native infrastructure and platform services to support enterprise applications Maintain monitoring, logging, tracing, and observability solutions using Prometheus, Grafana, OpenTelemetry, Jaeger, and related technologies

Maintain Infrastructure as Code (IaC) solutions using Terraform and related automation tools Use GitOps practices using FluxCD, Helm, and Kubernetes for infrastructure and application lifecycle management Collaborate with development, security, and operations teams to maintain and upgrade scalable cloud-native solutions.

Develop automation scripts and internal tools to improve operational efficiency and platform reliability.

Expertise / Technology Areas: Problem Solving - Strong analytical skills to address complex issues in scalable and resilient ways, particularly in cloud-native environments.

Kubernetes & Container Orchestration High proficiency in English Docker & Container Technologies

Cloud Computing (AWS or AliCloud) - including services like compute, networking, and security configurations (e.g., VPC, security groups).

Helm & Kustomize Terraform & Infrastructure as Code (IaC) GitOps (FluxCD) CI/CD Automation Observability (Prometheus, Grafana, OpenTelemetry, Jaeger, Thanos) Python & Bash Scripting Monitoring, Logging & Distributed Tracing DevOps & Platform Engineering

Qualifications

Additional Information

About the Company

Nagarro

Global digital product engineering and consulting

Nagarro delivers consulting services and digital product engineering to help organizations modernize and transform through technology. It works by applying AI, ML, data science, IoT, cloud computing, and low-code platforms to build and optimize digital products and enterprise systems. Key offerings include intelligent enterprise transformation with SAP Cloud solutions, automated processes using Assisted Reality, and API management for financial services, all supported by agile delivery across a global network. Nagarro differentiates itself through its breadth of industry coverage, global presence, and emphasis on agility, speed, and responsible tech to drive measurable business improvements. Its goal is to enable technology-led breakthroughs for clients, helping them disrupt markets, optimize operations, and accelerate digital transformation.

Company size: 10,001+
Company stage: IPO
Headquarters: Munich, Germany
Founded: 1996

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