Full-Time
Transit Support Coordinator 1 / 2
Customer Service & Operations Support, Operations Planning
Metropolitan Transportation Authority
1,001-5,000 employees
Operates regional public transit network
Compensation Overview
$57.8k - $67.3k/yr
United States
In Person
Work location is listed as various locations in the United States.
Associate's
 Operations & Logistics (1) |
|---|
Get referred to Metropolitan Transportation Authority
See people who can refer or advise you
- A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling, or analyzing survey information; performing stock, inventory, or general warehousing functions; or performing other work involving collection, calculation, and record keeping of large amounts of data.
- An associate degree or completion of two years of study, totaling 60 credits, from an accredited college.
- One year of experience as a Transit Support Coordinator Level I is required for consideration for Assignment Level II.
- Ability to operate a transit vehicle.
- A driver's license valid in New York State.
- All selected candidates must undergo a full background investigation covering employment and education.
- Applicants for TA positions must have permanent civil service status in the applicable title or a reachable list number if they are on an established list.
- Supervise traffic checkers in field, shop, and control desk operations.
- Distribute materials and assign traffic checkers to system signage maintenance work.
- Distribute and collect traffic checker survey work.
- Communicate employee discrepancies and monitor daily absences.
- Ensure that overtime and extra work assignments are completed.
- Collect employee sick lines and other miscellaneous leave forms.
- Assign daily service notice signage and customer support assignments.
- Supervise and train Transit Support Coordinators Level I and hourly personnel in field, shop, and control desk operations.
- Monitor material usage and ensure labor needs are met for system signage maintenance.
- Ensure adequate supervision to maintain the survey work program.
- Recommend employee discipline and monitor employee availability.
- Monitor overtime and extra work assignments.
- Perform quality-control checks in field, shop, and control desk locations to ensure data collection is valid, signage is posted correctly, and customer information is communicated correctly.
- Prepare and submit operational reports to management.
- Perform Transit Support Coordinator Level I duties as required.
- Excellent verbal and written communication skills, including technical writing skills.
- Working knowledge of New York City Transit operations and procedures.
- Experience with Microsoft Excel, Word, Access, and PowerPoint.
- Ability to multitask.
- Ability to work independently with minimal supervision.
MTA runs North America’s largest public transit network, serving about 15.3 million people across New York City, Long Island, southeastern New York State, and Connecticut through six agencies: NYC Transit, MTA Bus, LIRR, Metro-North, Bridges and Tunnels, and Construction & Development. It moves roughly 2.6 billion trips each year using subways, buses, commuter rails, bridges and tunnels, and related facilities. It differentiates itself by operating multiple transit modes under one umbrella, providing integrated services across districts and modes with extensive infrastructure. Its goal is to provide safe, clean, efficient public transportation that serves as the region’s lifeline and mobility backbone while supporting staff with solid benefits.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1834
Get referred to Metropolitan Transportation Authority
See people who can refer or advise you
Simplify's Take
What believers are saying
- June 2026 launched automated camera fare enforcement across Queens buses, targeting heavy evasion.
- R211 debuts on D line in July 2026, signaling visible service upgrades.
- First-half 2026 expenses ran 1.7% below budget, with over $576 million efficiencies on track.
What critics are saying
- July 2026 plan forecasts deficits starting 2027 as health care and maintenance costs rise.
- Farebox revenue was 1% below budget in first-half 2026, despite stronger tax receipts.
- Congestion pricing still faces federal appeals and alternative termination attempts, threatening capital funding.
What makes Metropolitan Transportation Authority unique
- June 2026 budget funds 378 R268 cars, advancing CBTC and fleet renewal through 2030.
- MTA controls New York’s rail, subway, bus, bridge, and tunnel network integration.
- Its congestion-pricing-backed capital plan underwrites unprecedented modernization, including 150 stations receiving new faregates.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Flexible Work Hours
Company News
Topline. Rail engineers working for New Jersey Transit went on strike early Friday, suspending service for one of the busiest train systems in the country and impacting approximately a hundred thousand riders each day, marking the first major strike to affect the train system in four decades. People board a New Jersey Transit train in Manhattan on May 15 in New York City.Getty Images Key Facts
Hayden AI, founded last year, has pulled in two big names along with $5 million in investment money. The company plans to put cameras on vehicles like city buses and run the video through AI.