M

Metropolitan Transportation Authority

Operates regional public transit network

Transit Support Coordinator 1 / 2

Full-TimeUpdated on 10/23/2026
$57.8k - $67.3k
Mid
Associate's
United States
In PersonWork location is listed as various in the United States.
Vehicle Operation & Delivery

About the job

Requirements
  • A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling, or analyzing survey information; performing stock, inventory, or general warehousing functions; or other work involving collection, calculation, and record keeping of large amounts of data; or an associate degree or completion of two years of study (60 credits) from an accredited college.
  • One year of experience as a Transit Support Coordinator Level I is required for consideration for placement in Assignment Level II.
  • Must be able to operate a transit vehicle.
Responsibilities
  • Supervise traffic checkers in Field, Shop, and Control Desk operations; distribute material and assign traffic checkers to system signage maintenance work; distribute and collect traffic checker survey work; communicate employee discrepancies and monitor daily absences; ensure overtime and extra work assignments are completed; collect employee sick lines and other miscellaneous leave forms; assign daily service notice signage and customer support assignments.
  • For Level II, supervise and train Transit Support Coordinators Level I and hourly personnel in Field, Shop, and Control Desk operations; monitor material usage and ensure labor needs are met for system signage maintenance; ensure adequate supervision to maintain the survey work program; recommend employee discipline and monitor employee availability; monitor overtime and extra work assignments; perform quality control checks in Field, Shop, and Control Desk locations to ensure data collection is valid, signage is posted correctly, and customer information is communicated correctly; prepare and submit operational reports to management; perform Transit Support Coordinator Level I duties as required.
Desired Qualifications
  • Excellent verbal and written communication skills, including technical writing skills.
  • Working knowledge of NYCT operations and procedures.
  • A driver's license valid in New York State.
  • Experience with Microsoft Excel, Word, Access, PowerPoint, or similar tools.
  • Ability to multitask.
  • Ability to work independently with minimal supervision.

About the company

M

Metropolitan Transportation Authority

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MTA runs North America’s largest public transit network, serving about 15.3 million people across New York City, Long Island, southeastern New York State, and Connecticut through six agencies: NYC Transit, MTA Bus, LIRR, Metro-North, Bridges and Tunnels, and Construction & Development. It moves roughly 2.6 billion trips each year using subways, buses, commuter rails, bridges and tunnels, and related facilities. It differentiates itself by operating multiple transit modes under one umbrella, providing integrated services across districts and modes with extensive infrastructure. Its goal is to provide safe, clean, efficient public transportation that serves as the region’s lifeline and mobility backbone while supporting staff with solid benefits.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1834

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Simplify's Take

What believers are saying

  • March 3, 2026, Judge Liman upheld congestion pricing, protecting a growing revenue stream.
  • June 2026 fare-gate deployments target fare evasion, a $350 million annual leakage source.
  • Phase 2 will add East Harlem access by 2032, strengthening the network’s core value.

What critics are saying

  • Subway weekday on-time performance fell to 82% in first-half 2026, eroding rider trust.
  • The MTA still needs $3 billion in savings for its $68.4 billion capital plan.
  • Federal funding fights continue; another Sean Duffy-style reversal could choke Phase 2 reimbursements.

What makes Metropolitan Transportation Authority unique

  • MTA controls New York’s integrated subways, buses, bridges, and commuter rails, unmatched in U.S. scale.
  • Congestion pricing generated $562 million in 2025, creating a dedicated funding engine for capital upgrades.
  • Second Avenue Subway Phase 2 broke ground June 2026, showing rare megaproject execution capacity.

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Benefits

  • Remote Work Options
  • Flexible Work Hours

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