Inactive
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IHG

Global hotel company

Japanese Guest Relation Officer

Hotel Guest ServicesPosted on Oct 6
Full-timeThailandNo salary listedIn-person

About the Job

Responsibilities

  • Greet VIP guests personally and provide in-room check-in.
  • Inspect all VIP rooms before arrival and review arrival lists to check room allocations, amenities, and special requests for arrivals and VIPs.
  • Perform check-in and check-out for VIP guests and assist at the reception counter when required.
  • Ensure smooth communication between Japanese guests and staff by providing interpretation and translation support as needed.
  • Translate materials, including information documents, guest directories, and menus, as required.
  • Provide accurate information in Japanese and English about services, facilities, and local attractions.
  • Handle guest inquiries, requests, and complaints with professionalism and cultural sensitivity.
  • Support other team members with Japanese language and cultural comprehension.
  • Ensure guest satisfaction through personal recognition and prompt, cordial attention from arrival through departure.
  • Ensure Priority members consistently receive all benefits, and provide repeating guests and other VIPs with special recognition and services.
  • Provide in-room registration for VIP guests upon request.
  • Liaise with other departments and outside contractors as necessary to ensure excellent service delivery.
  • Maintain the repeating guest history system efficiently.
  • Assist with Club Lounge operations when required.
  • Assist guests and escort them to locations within the hotel upon request.
  • Maintain knowledge of special hotel programs and events to recognize and respond to guest needs.
  • Rotate duties based on business needs and assigned responsibilities.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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