Full-Time

Python Back-End Developer

Posted on 8/7/2023

Support Ninja

Support Ninja

1,001-5,000 employees

Global customer experience and back-office support

No salary listed

Remote

Category
Software Engineering
Required Skills
Agile
Python
React.js
Data Structures & Algorithms
SQL
Requirements
  • BS degree in Computer Science, similar technical field of study, or equivalent professional experience
  • Open to fresh graduates
  • Knowledgeable in writing scripts especially Python
  • Knowledgeable in developing web applications
  • 1 master language in Backend (Any language)
  • Willing to learn Python
  • Done creating a project (personal or professional)
  • Must have 1 master language in Backend (Any language)
  • Strong communication skills, both written and verbal English
  • Ability to work in a task-oriented environment
  • Comfortable working in a fast-paced startup environment
  • Self-organized, detail-oriented, and a critical thinker
  • Strong organizational skills
  • Team player that works proactively within the team
  • Minimum of 1 year of software engineering experience
  • Minimum of 1 year of relevant experience with Python and SQL
  • Google Cloud experience is highly preferred
  • Experience with algorithms, data structures, complexity analysis, and software design
  • Knowledgeable with ReactJS
Responsibilities
  • Work closely with other Developers, Product Managers, and Designers, learning about the product, web and cloud technology stack, agile software development process, and implementing real features that ship directly to our customers
  • Writing scripts to automate the manipulation of bulk and complex data
  • Design, develop, test, deploy, maintain and improve the software with a strong focus on customer-facing features
  • Manage individual project priorities, deadlines, code quality, and deliverables
  • Ensure all fixes are followed-through, documented, and reported
  • Communicate status, and respond to questions in a clear and timely manner
  • Able to juggle multiple priorities, learn new technologies, and adapt to change

Support Ninja provides outsourced customer experience and back-office support for tech companies and startups worldwide. Its services span phone, chat, email, lead generation, content moderation, technical support, and more. Clients contract Support Ninja to manage multi-channel support and back-office workflows, with trained agents handling inquiries, tickets, moderation, lead generation, and technical assistance on scalable staffing. The company differentiates itself by focusing on tech-focused support and back-office tasks with a global team that covers front-line interactions and back-end operations in one partner, helping tech companies grow by delivering reliable, scalable support and efficient back-office processes that reduce overhead and speed up response times.

Company Size

1,001-5,000

Company Stage

Seed

Total Funding

$500K

Headquarters

Austin, Texas

Founded

2015

Simplify Jobs

Simplify's Take

What believers are saying

  • Cork centre creates 50 jobs strengthening European operations.
  • Romania expansion on Sept 27, 2022 enables multilingual 24/7 support.
  • BV Investment Partners acquisition in Feb 2021 fuels global scaling.

What critics are saying

  • AI automation in Zendesk displaces 70-90% tier-1 outsourcing labor.
  • Philippines wages rise 15-20% yearly eroding cost advantages.
  • Venture funding drops 40% YoY shrink startup client base.

What makes Support Ninja unique

  • SupportNinja pairs clients with US-based account managers exceeding KPIs like CSAT.
  • Bolton Remote acquisition adds SaaS expertise in renewals and onboarding.
  • Tech-enabled full-lifecycle CX covers support, moderation, and professional services.

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Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

27%
Silicon Republic
Mar 28th, 2023
US company SupportNinja to create 50 jobs at Cork centre of excellence

US-headquartered business process outsourcing company SupportNinja is opening a new centre of excellence in Cork city, which will lead to the creation of 50 jobs.

Business Review
Sep 27th, 2022
SupportNinja Expands Global Operations into Romania

SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania.

PR Newswire
Sep 27th, 2022
Supportninja Expands Global Operations Into Romania

Recently recognized on the Inc. 5000 as one of the fastest-growing privately-held U.S. companies, SupportNinja expands further into the European market to meet clients' international needs. DALLAS, Sept. 27, 2022 /PRNewswire/ -- SupportNinja, an award-winning Dallas-based business process outsourcing company, has announced the expansion of its operations to Romania. This move extends the organization's 24/7 customer experience footprint beyond the U.S., Philippines, and Ireland to enable multilingual support capabilities for clients

ChannelE2E
Mar 22nd, 2022
Bvlp acquired SupportNinja on Feb 1st 21'.

BV Investment Partners acquired SupportNinja in February 2021.

The Business Journals
Mar 22nd, 2022
SupportNinja closes offices in Austin, Texas, United States

SupportNinja, a business process outsourcing company, has moved its headquarters to Dallas from Austin — and unveiled a key acquisition.

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