Guest Service Manager

Description

LBA Hospitality is hiring for the upcoming Home2 Suites Ooltewah/Chattanooga North property! The hotel is set to open in December with work starting in mid-November as we prepare the hotel to open! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The Guest Service Manager leads front desk and guest service operations, ensuring guests receive friendly, responsive service while maintaining company and brand standards.

Key Responsibilities

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and applicable hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Requirements

Qualifications

• 1+ year supervising at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and remain organized in a fast-paced environment.
• Must meet company security clearance requirements.

Physical & Scheduling Requirements

• Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
• Ability to stand/walk for extended periods, bend, stretch, and reach.
• Flexible availability, including nights and weekends.
• Periodic overnight travel may be required.
• This is an on-site, full-time position.