Principal Business Operations Analyst 1

Position Overview

We are looking for an experienced Business Analyst – Order-to-Cash to help drive the transformation, standardization and continuous improvement of our end-to-end O2C processes and supporting systems.

Your Mission

As part of the Finance Technology team, you will act as a business partner to Finance and Business stakeholders, with the ability to understand the underlying business objective, challenge existing ways of working, identify opportunities for simplification and automation, and translate business needs into efficient, scalable processes and system solutions.

Your role covers the end-to-end O2C landscape, from commercial and contract information through billing, revenue, collections and treasury, across applications including Salesforce, Workday Financials, Workday PSA, IonBiz, Sidetrade and Kyriba.

You will work at the intersection of Business, Finance and IS, ensuring that technology enables the right business processes rather than simply reproducing existing ways of working.

We are not looking for a Workday specialist. The ideal candidate will bring strong expertise in Order-to-Cash, Finance transformation, ERP or business applications, combined with the ability to understand and navigate a complex multi-system environment. Knowledge of Workday is a strong advantage, but a strong O2C / Finance Systems profile with experience on other ERP or enterprise platforms will also be considered.

Responsibilities

1. Act as a Business Partner for Order-to-Cash

• Develop a strong understanding of the company's business model, Finance processes and end-to-end O2C operating model.
• Partner with Finance, Sales and Business Operations stakeholders to understand their objectives, challenges and pain points.
• Challenge existing processes, requirements and assumptions, rather than simply translating them into system specifications.
• Ask the right questions to distinguish between a genuine business need, an existing practice and a historical system limitation.
• Identify opportunities to simplify, standardize, automate and improve processes.
• Recommend pragmatic solutions that balance business value, user experience, scalability and technical constraints.
• Help stakeholders move from a “what we do today” mindset to a “what should the target process be?”

2. Own O2C Process Analysis & Design

• Map and document current-state and target-state O2C processes.
• Identify process gaps, inefficiencies, manual activities, controls and risks.
• Define clear process ownership, responsibilities and hand-offs between teams.
• Design target processes in collaboration with Finance and Business stakeholders.
• Ensure consistency and appropriate standardization across countries and entities.
• Identify opportunities for automation and process simplification.
• Contribute to the evolution of the Finance Technology operating model and O2C roadmap.

3. Translate Business Needs into Effective Solutions

• Lead functional analysis from business problem to solution.
• Gather business needs, but challenge and refine them before translating them into requirements.
• Define business rules, functional requirements, data requirements and acceptance criteria.
• Assess alternative solutions and make recommendations to stakeholders.
• Work closely with IS architects, application owners and integration teams to validate solution feasibility.
• Ensure that proposed solutions address the end-to-end business process, rather than optimizing a single application in isolation.
• Assess upstream and downstream impacts before changes are implemented.

4. Own the End-to-End O2C Systems Perspective

• The role will cover the interaction between the key applications supporting O2C, including:
• Salesforce → IonBiz → Workday Financials → Sidetrade → Kyriba
• The candidate will:
  • Understand how business processes and data flow across the application landscape.
  • Identify dependencies and impacts between applications.
  • Define functional requirements for system changes and integrations.
  • Work with IS Integration teams to ensure consistent end-to-end data flows.
  • Challenge solutions that create unnecessary manual work or downstream impacts.
  • Identify opportunities to eliminate duplicate data entry and improve automation.
  • Contribute to the definition of data ownership and business rules across the O2C landscape.
• The candidate is not expected to be an expert in every application. Instead, we are looking for someone who can quickly understand new systems, connect them to the underlying business process and identify the implications of changes across the landscape.

Drive Functional Delivery

• Act as the functional lead for O2C initiatives and projects.
• Coordinate activities across Finance, Business, IS and external partners.
• Translate business objectives into actionable functional deliverables.
• Contribute to project planning, prioritization and roadmap definition.
• Identify risks, dependencies and decisions requiring stakeholder attention.
• Ensure that functional decisions are properly documented and communicated.
• Follow initiatives through from initial business problem to implementation and stabilization.

Testing, UAT & Quality Assurance

• Define end-to-end test strategy and business scenarios.
• Develop test cases based on target processes and business requirements.
• Coordinate UAT with Finance and Business key users.
• Ensure testing covers the full O2C chain and relevant upstream/downstream systems.
• Analyze defects and determine whether they relate to process, configuration, data or integration.
• Coordinate resolution with IS teams and implementation partners.
• Validate that delivered solutions meet the intended business outcome.

Change Management & User Adoption

• Support business stakeholders in understanding and adopting new processes.
• Develop process documentation, functional documentation and user guides.
• Design and deliver training sessions for end users and key users.
• Ensure that process changes are clearly communicated.
• Support users during deployment and post-go-live stabilization.
• Promote standard processes and best practices across Finance.

Continuous Improvement

• Monitor the effectiveness of O2C processes after implementation.
• Identify recurring issues, manual workarounds and opportunities for improvement.
• Proactively propose enhancements to processes, systems and integrations.
• Contribute to the Finance Technology continuous improvement roadmap.
• Help establish appropriate KPIs and measures of process efficiency and quality.

Qualifications

• 5+ years of experience as a Business Analyst, Functional Consultant, Finance Transformation Consultant, ERP Consultant or similar role.
• Strong understanding of end-to-end Order-to-Cash processes.
• Experience working on Finance transformation, ERP, CRM or enterprise business application projects.
• Proven experience acting as the interface between Business/Finance and IT.
• Strong experience in process analysis, process design and requirements management.
• Demonstrated ability to challenge business requirements and propose alternative solutions.
• Experience working across multiple applications and understanding end-to-end data flows.
• Experience with functional testing, UAT and business deployment.
• Strong stakeholder management and influencing skills.
• Excellent analytical and problem-solving capabilities.
• Ability to understand complex topics quickly and translate them into pragmatic solutions.
• Ability to operate independently and manage several initiatives simultaneously.
• Fluent English; French is a plus.

Technology Background

Workday experience is a strong advantage, but is not a mandatory requirement.

We are particularly interested in candidates who have gained their experience through:

• Finance transformation programs
• ERP implementations or optimization
• O2C transformation initiatives
• Business application projects
• CRM-to-ERP integration projects
• Finance Systems / IT Business Partner roles
• Functional consulting in Finance

Experience with platforms such as Workday, SAP, Oracle, Microsoft Dynamics, Salesforce or other enterprise applications will be considered relevant.

What matters most is the ability to understand the business process first, then determine how technology should support it.

Why Join This Mission?

By joining this mission, you will contribute to a high-impact transformation initiative at the heart of finance and operations. You will gain exposure to a broad application ecosystem, collaborate with senior business and technical stakeholders, and play a tangible role in shaping processes that support operational efficiency, financial reliability, and user experience across an international organization.

Company Overview

74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise.  From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.

For more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.

Why 74Software?

We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

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