Customer Service Agent - Customer Service, Custom Window Coverings Department
About the job
- Experience in customer service, a call center, reception, or a similar role.
- Excellent oral and written communication skills in French and English.
- Ability to remain calm, structured, and professional in a fast-paced environment.
- Strong organizational skills, attention to detail, and ability to manage multiple cases simultaneously.
- Ability to ask appropriate questions and quickly understand situations.
- Proficiency with Microsoft Office, Microsoft Teams, and computer management systems.
- Answer customer calls and emails professionally, courteously, and proactively.
- Handle information requests about orders, timelines, installation follow-ups, and necessary adjustments.
- Understand customer issues, ask appropriate questions, and forward information to the appropriate team.
- Ensure clear, consistent, and documented follow-up for each case.
- Open, update, and file customer records in the computer system.
- Verify the accuracy of received information, documents, measurements, and notes.
- Create service requests, organize follow-ups, and coordinate necessary steps with installers or the technical service.
- Handle warranty requests, adjustments, repairs, and post-installation issues.
- Collaborate with decorators, installers, and administrative team members to resolve cases quickly.
- Follow up with suppliers regarding products under warranty or special orders.
- Maintain effective communication among all parties involved.
- Perform accurate data entry in internal systems.
- Assist with billing, documentation, and written customer communications.
- Maintain an organized workstation and records.
- Perform other related administrative tasks.
- Experience with window coverings, design, decorating, or furnishings.
- Experience with technical documents, sketches, invoices, or warranty requests.
- Knowledge of Hunter Douglas, Alta, or other blinds and drapery brands.
About the company
Linen Chest is a family-owned home goods retailer with more than 35 stores across Canada, offering a wide range of home essentials such as adjustable beds, metal bed frames, bathroom hardware, and custom window coverings. It serves customers through both in-store and online channels, providing direct sales and custom services that tailor products to individual needs. The company emphasizes personalized solutions, seasonal promotions, and community engagement while maintaining its family-owned identity. Compared with competitors, Linen Chest combines a broad product lineup with a strong emphasis on customized, in-store service and local community presence, supported by a flexible omnichannel shopping experience. Its goal is to deliver quality home products and personalized service while growing its Canadian footprint and preserving its family-owned ethos.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$25.7M
Headquarters
Canada
Founded
1961
Get referred to Linen Chest
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Simplify's Take
What believers are saying
- The C$35 million revolving facility gives breathing room for inventory and seasonal demand.
- September 2026 promotions and free shop-at-home services drive conversion for custom blinds.
- Current store presence and online merchandising support cross-sell across bedding, décor, and window coverings.
What critics are saying
- Gordon Brothers' C$35 million facility on June 2, 2025 signals liquidity pressure, not strength.
- Wayfair, Home Depot, and Bed Bath & Beyond Canada crush Linen Chest on scale and traffic.
- If credit tightens before holiday 2026, vendor support and inventory access turn fragile.
What makes Linen Chest unique
- Family-owned since Montreal, Linen Chest pairs omnichannel retail with custom home services.
- Its custom window-covering consults and at-home installs create higher-touch sales than discount rivals.
- Thirty-seven Canadian stores anchor local brand recognition, especially Quebec’s 23-location concentration.
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Benefits
Health Insurance
Dental Insurance
Paid Sick Leave
Employee Referral Bonus
Employee Discounts
Flexible Work Hours
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 2%Linen Chest, the Bed Bath & Beyond of Canada, has received a $35 million revolving credit facility from Gordon Brothers to shore up its liquidity and support future growth.