Full-Time

IT Support Specialist

Posted on 9/6/2024

Faraday Future

Faraday Future

501-1,000 employees

Designs and manufactures electric vehicles and technologies

Robotics & Automation
Automotive & Transportation

Compensation Overview

$32 - $35Hourly

+ Benefits + Incentive Plans

Senior, Expert

West Athens, CA, USA

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Management
Customer Service
Android Development
Requirements
  • Bachelor's Degree in Computer Science, Computer Information Systems or a related field
  • 6+ years IT experience working as an IT Support Specialist
  • Self-driven and highly passionate about customer-service orientation and providing excellent service
  • Familiar with standard IT Service Desk department concepts, best practices, and procedures
  • Experience with IT Service Desk and remote-control software
  • Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
  • Experience in Office 365, Mobile Device Management, and Active Directory
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
  • Proven analytical and problem-solving abilities
  • Experience working in a team-oriented, collaborative environment
  • Strong written and verbal communications skills
  • Strong documentation skills
  • A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
  • A penchant for multi-tasking and self-starting
  • A true sense of determination… and hopefully a sense of humor
Responsibilities
  • Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
  • Documents resolution of incidents and service request in the IT Service Desk Management system
  • Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
  • Support client system standards and security policies under the direction of management
  • Track and maintain IT asset inventory
  • Install and configure client systems and applications
  • Maintain positive relationships with Faraday Future staff

Faraday Future operates in the electric vehicle market, focusing on creating smart and sustainable transportation solutions. The company designs, manufactures, and sells electric vehicles while also providing related services and technologies. Their products include advanced electric vehicles that integrate smart technology, aiming to enhance the mobility experience for both individual consumers and businesses. Unlike many competitors, Faraday Future emphasizes a holistic approach to mobility, combining vehicle sales with future offerings in autonomous driving and connected car technologies. The goal of Faraday Future is to transform how people live and move by creating an integrated mobility ecosystem that improves the quality of life for its users.

Company Stage

IPO

Total Funding

$3.5B

Headquarters

Gardena, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-18%

2 year growth

-21%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased interest in EVs among Gen Z and Millennials boosts potential market.
  • Global smart city initiatives drive demand for connected and autonomous vehicles.
  • Expansion of EV charging infrastructure supports broader market reach for Faraday Future.

What critics are saying

  • Faraday Future reported a $25.2 million loss in Q3, affecting investor confidence.
  • Expansion into UAE and new brand launch depend on securing additional funding.
  • Reliance on $30 million financing from Middle East investors poses geopolitical risks.

What makes Faraday Future unique

  • Faraday Future focuses on smart, sustainable transportation solutions with advanced technology.
  • The company targets both individual consumers and businesses with diverse mobility options.
  • Faraday Future leverages cutting-edge technology for a seamless, integrated mobility experience.

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