Senior Critical Infrastructure Operations Manager

Description

AWS Infrastructure Services (AIS) is seeking a Data Center Cluster Manager willing to learn French to play a key leadership role in operating and growing AWS data centers across Canada. This is a manager-of-managers role that supports the Canada Data Center Leader and helps build and operate the physical infrastructure that powers AWS.

In this high-impact leadership role, you will lead an operations organization made up of managers and facility managers responsible for mission-critical infrastructure. You will inspire technical teams, build a culture focused on safety, operational excellence, and talent development, and ensure data centers deliver exceptional availability, scalability, and efficiency.

You will contribute to strategic initiatives, including AWS data-center expansion, new capacity delivery, colocation operations, and continuous improvement at scale. If you are a results-driven leader who thrives in critical environments and enjoys developing high-performing teams, this role of

Key job responsibilities
Recruit, lead, coach, and develop a team of managers, including managers responsible for compute operations, engineering, logistics, and security.

Act as a manager of managers and support the Canada Data Center Leader in delivering operational and strategic objectives.

Achieve or exceed goals related to safety, asset protection, availability, scalability, efficiency, and cost control.

Plan and execute operational workstreams related to building new AWS data centers, expanding existing facilities, and delivering colocation projects.

Oversee the installation, troubleshooting, repair, and decommissioning of server equipment and associated security systems.

Manage the operation and maintenance of data-center mechanical, electrical, and controls systems, including preventive maintenance, corrective maintenance, and change management.

Manage relationships with vendors and colocation partners to meet or exceed contracted service levels.

Lead the response, management, and resolution of incidents affecting safety, asset protection, and availability.

Drive continuous improvement of operational processes, procedures, methods, and tools.

Develop talent, promote best practices, and build a strong, inclusive, high-performing team culture.

About the team
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Construction Management or an equivalent engineering science
- 5+ years of managing managers experience
- 10+ years of experience in facilities engineering, critical environments, construction projects, or a related field.
- 5+ years of experience delivering complex projects with measurable results.

Preferred Qualifications

- 5+ years of implementing metric-based strategies utilizing continuous improvement concepts, or 5+ years of relevant professional or military experience
- 1+ years of electrical and mechanical facilities maintenance experience
- Experience managing service providers and vendors
- Experience hiring, developing, and managing high-performing technical teams
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience using data and metrics to determine and drive improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.