Full-Time

Lead Product Manager

US Public Sector, Contact Center Software

Posted on 5/28/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Senior

Remote in USA

Required Skills
Market Research
Requirements
  • 3-7 years of software product management experience
  • Strong understanding of FedRAMP or NIST compliance and baseline controls
  • Experience working with government agencies
  • Bachelor's degree in engineering, computer science, or related field
Responsibilities
  • Define and manage the product roadmap for contact center software
  • Collaborate with cross-functional teams to ensure products meet FedRAMP's standards
  • Identify feature gaps and prioritize enhancements for FedRAMP compliance
  • Conduct market research and competitive analysis
  • Develop internal processes for maintaining FedRAMP compliance
  • Establish relationships with key stakeholders
  • Provide subject matter expertise for customer engagements
  • Stay informed about changes to FedRAMP requirements

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

26%