Full-Time

Flow Experience Agent

Concierge

Confirmed live in the last 24 hours

Flow

Flow

201-500 employees

Develops rental properties fostering community connection

Social Impact
Real Estate

Entry

Atlanta, GA, USA

Position requires onsite presence in Atlanta, GA.

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • High school diploma or equivalent; college or relevant experience is a plus
  • Residential Services or Hospitality experience in a luxury environment preferred
  • Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
  • Computer literacy with the ability to use a variety of software’s
  • Strong attention to detail, problem-solving skills organizational abilities and attention to detail
  • Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
Responsibilities
  • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
  • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
  • Accurately respond to guest requests, making recommendations based on local knowledge and property practices
  • Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
  • Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
  • Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
  • Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
  • Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
  • Handle check-out, cash management, and adheres to cashiering and credit policies
  • Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
  • Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
  • Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)
  • Use various software programs to input special requests and arrangements accurately
  • Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
  • The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

Flow Life transforms the rental housing market by creating communities that emphasize connection, well-being, and harmony with nature. They develop and manage rental properties designed to foster interaction among residents, targeting urban renters who seek a sense of belonging and personal growth. Unlike competitors, Flow Life prioritizes community-building and environmental integration, guided by core values of giving, growing, loving, and committing. Their goal is to help people live more connected and fulfilling lives as they expand into new regions.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$340.5M

Headquarters

Miami, Florida

Founded

2022

Growth & Insights
Headcount

6 month growth

39%

1 year growth

103%

2 year growth

344%
Simplify Jobs

Simplify's Take

What believers are saying

  • Flow Life's innovative approach to community-building and well-being can attract premium-paying tenants, ensuring strong revenue streams.
  • The partnership with Bond to launch a digital wallet tool positions Flow Life at the forefront of PropTech innovation, potentially increasing tenant satisfaction and retention.
  • Adam Neumann's experience and vision, despite past controversies, could drive Flow Life to disrupt the rental housing market significantly.

What critics are saying

  • Adam Neumann's controversial history with WeWork may affect Flow Life's reputation and investor confidence.
  • The ambitious integration of digital wallets and cryptocurrencies could face regulatory hurdles and slow adoption among traditional renters.

What makes Flow unique

  • Flow Life focuses on creating vibrant, connected communities that emphasize well-being and personal growth, setting it apart from traditional rental housing options.
  • The integration of digital wallets and embedded payments enhances the rental experience, offering a seamless, tech-driven lifestyle for residents.
  • Flow Life's commitment to environmental integration and fostering a sense of belonging addresses the isolation often felt by urban renters, a unique value proposition in the market.

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Benefits

Medical, dental, and vision insurance plans

PTO

Commuter benefits

401(k) Plan

Monthly phone stipend