Express Teller
About the job
- A high school diploma or equivalent is required.
- Knowledge of retail banking products, services, policies, and procedures is required.
- Familiarity with core processing and interactive teller machine systems is required.
- Customer service, cash handling, or banking experience is required.
- Strong communication and interpersonal skills are required.
- Strong computer skills are required.
- The ability to provide outstanding member service is required.
- Attention to detail is required.
- Process member transactions accurately through interactive teller machines.
- Verify member identity in accordance with established procedures.
- Assist with transactions requiring additional review or approval.
- Educate members about products, services, and digital banking options.
- Identify member needs and recommend appropriate solutions.
- Reconcile negotiable items and balance daily transaction activity.
- Provide professional, courteous, and efficient service during every interaction.
- Meet established service standards for member satisfaction and response times.
- Assist with basic interactive teller machine troubleshooting when needed.
- Follow security, compliance, and risk management procedures.
- Maintain knowledge of credit union products, services, and technology tools.
- Process incoming mail payments accurately and in a timely manner.
- Maintain address changes and member records with a high degree of accuracy.
- Manage returned mail and related recordkeeping activities.
About the company
Heritage Federal Credit Union is a community-focused financial cooperative that provides personal and business banking services to its members in Southern Indiana, Kentucky, and Illinois. Its offerings include standard banking products such as savings and checking accounts, loans, mortgages, and business services, accessed through branches, online, and mobile platforms. As a member-owned nonprofit institution, it differentiates itself by prioritizing member needs, strong community involvement, and regional growth, guided by core values like integrity, adaptability, connection, and innovation. The company aims to improve lives and simplify banking while supporting financial empowerment and giving back—evidenced by its support for over 120 nonprofits in 2024.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Newburgh, Indiana
Founded
N/A
Get referred to Heritage Federal Credit Union
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Simplify's Take
What believers are saying
- The May 1, 2026 charter change opens Passaic and Putnam counties for new membership.
- Forty-plus branch and digital self-service footprint supports cross-sell and retention across Indiana and neighboring markets.
- 2026 marketing awards and workplace recognition strengthen recruiting, morale, and local brand credibility.
What critics are saying
- March 6, 2026 approved a $635,000 overdraft-fee settlement, exposing pricing and disclosure weaknesses.
- A 2024 cyberattack settlement at Parks Heritage shows fintech peers face costly data-security failures.
- Federal charter expansion and Elberfeld integration increase execution risk; missteps could erode member trust and scale.
What makes Heritage Federal Credit Union unique
- May 1, 2026 federal charter expands Heritage Financial Credit Union into NY, NJ, and PA counties.
- Heritage won a 2026 Best Credit Unions to Work For award from American Banker.
- Heritage offers 0% balance transfers and 5.00% checking APY, drawing member deposits.
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Benefits
- Flexible Work Hours