Sime

Multinational palm oil and agribusiness conglomerate

Confidential Support Specialist

Customer SupportPosted on Nov 12

Full-timeCyberjaya, Selangor, MalaysiaNo salary listedIn-person

About the Job

Requirements

Ability to troubleshoot customer alarm issues effectively and efficiently.
Ability to monitor and respond to alarm signals within service-level targets.
Ability to answer customer enquiries about products, accounts, and services and offer suitable alternatives.
Ability to assign customer-requested jobs to in-house technicians according to their coverage areas.
Ability to gather customer feedback, identify problem trends, and escalate findings to executives or supervisors.
Ability to follow standard operating procedures and report non-compliance incidents.
Ability to profile accounts by account type and priority.
Strong work commitment and work ethics.
Ability to maintain an accurate and timely daily handover book.
Ability to follow the work schedule and be available for short-notice deployment while on standby.

Responsibilities

Provide effective and efficient technical troubleshooting support to customers on alarm issues.
Monitor and respond to alarm signals within service-level targets.
Answer customer enquiries about products, accounts, and services, and offer alternative solutions to meet customer needs.
Assign customer-requested jobs to in-house technicians based on their coverage areas.
Gather customer feedback, identify problem trends, and highlight findings to executives or supervisors for discussion, service enhancement, and problem resolution.
Ensure standard operating procedures are followed.
Profile accounts based on account types and key priority accounts.
Update the daily handover book promptly and accurately.
Highlight non-compliance with standard operating procedures to executives or supervisors for corrective and preventive actions.
Follow the work schedule and remain available for short-notice deployment while on standby.

Company :

Sime Surveillance Sdn Bhd

1. To provide technical trouble shooting supports to Customers on alarm issues

in an effective and efficient manner

2. To monitor and respond to the alarm signals within service level targets.

3. To answer all enquiries from Customers on products, accounts and services

and offer alternatives to solutions to fulfill customer needs, ensuring total

customer satisfaction.

4. To assign out all jobs requested by customer to respective in-house

technicians based on their coverage areas.

5. To gather customer feedback, identify problem trends and highlight to

Executive / Supervisors for discussion, service enhancement and resolution to

problems.

6. To ensure that standard operational procedures (SOP) are adhered to at all

times.

7. To profile accounts based on account types and key priority accounts.

8. To demonstrate strong work commitment and work ethics.

9. To ensure that daily handover book is updated promptly and accurately.

10. To highlight non=SOP compliance incidents to Executive / Supervisors for

corrective and preventive actions.

11. To adhere to schedule of work and be available for deployment at short notice

when on standby.

About the Company

Sime

Multinational palm oil and agribusiness conglomerate

Sime is a multinational conglomerate with a history in rubber, palm oil, and other agricultural commodities, now spanning industrial equipment, motors, property, and logistics in more than 20 countries. It creates value through an integrated value chain that covers farming, processing, manufacturing, distribution, and property development. Its size and diversification, highlighted by the 2007 merger that formed one of the world’s largest palm oil producers, set it apart from peers with a broad footprint across multiple sectors. Its goal is to grow value across its varied businesses by leveraging its global reach and expertise in agriculture and related industries to serve markets around the world.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Kuala Lumpur, Malaysia
Founded: 1910

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