University of Southern California

Research university in Los Angeles, CA

Medical Assistant 2 - Sleep Disorder Clinic

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeGlendale, CA, USA$22 - $34.18 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Graduation from an approved Medical Assistant Certificate/Diploma program is required.
One year of experience in an outpatient or ambulatory clinic setting is required.
Experience with an electronic medical record is required.
Ability to analyze clinical and administrative information and determine appropriate courses of action to resolve conflicts and discrepancies is required.
Ability to interact effectively with patients, staff, and physicians is required.
Ability to multitask effectively is required.
Ability to work as a team member in a hospital operations or ambulatory services setting is required.
Ability to work with Microsoft Word and Excel is required.
Ability to write clearly and concisely, edit, and proofread correspondence for grammatical accuracy and factual correctness is required.
Professional and effective work skills to handle responsibilities in a fast-paced, high-pressure setting are required.
Knowledge and proficiency with insurance is required.
Knowledge of Medical/CCS billing and authorization guidelines is required.
Knowledge of the operation and maintenance of patient-related testing equipment is required.
Skill in acquiring accurate medical histories is required.
A strong insurance verification and pre-registration background is required.
Strong organizational and follow-up skills are required.
Working knowledge of basic medical terminology and diseases is required.
Basic Life Support Healthcare Provider certification from the American Heart Association is required.
Fire Life Safety Training (Los Angeles City) is required within 30 days of hire if the employee does not have a card, and must be maintained through renewal before expiration; this requirement applies within Los Angeles City only.

Responsibilities

Provide support to medical care providers in an outpatient or clinic setting, including rooming patients, setting up equipment and instruments, assisting with exams and procedures, cleaning and stocking exam rooms, and documenting in electronic patient charts.
Record systemic history, obtain relevant vital signs, perform appropriate diagnostics, and prepare for or assist with minor procedures.
Assist with administrative duties including patient follow-up calls, prescription refills, clinic and file preparation, appointment scheduling, billing submission, insurance verification, and sending dictations.
Keep providers moving efficiently and provide some patient education.
Accurately document, record, and update patients’ medical histories and other medical information requested by providers in electronic or paper records.
Perform tests needed by providers to diagnose patients, including screening tests such as vision, electrocardiogram, pulmonary function, and other tests within scope of practice as ordered.
Perform laboratory duties as needed and ordered, including drawing blood, obtaining blood specimens, urinalysis, and urine and throat cultures.
Administer immunizations, injections, and medication within scope of practice and according to provider orders, following medication and immunization handling and storage policies and procedures.
Assist physicians during minor procedures by setting up instruments and medications, responding to physician needs, and preparing instruments for reprocessing after procedures.
Process medication refill requests, contact pharmacies to order refills, and determine whether physician review is needed.
Assist and educate patients on how to take their medications.
Manage daily schedules to ensure patients are seen at appropriate intervals.
Maintain equipment and supplies in patient examination rooms, including dating topical medications and removing expired materials.
Clean and disinfect instruments and equipment routinely; ensure instruments and devices are clean, functional, and sterilized when necessary.
Prepare supplies for diagnostic testing, examinations, and procedures; provide basic maintenance for clinic equipment; and keep rooms stocked with medications and supplies, ordering items as appropriate.
Consult physicians about test results and alert them to positive or abnormal results.
Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.
Serve as a liaison between medical staff and patients to answer questions, coordinate care, and provide patient education.
Monitor and track work requests.
Perform work safely in compliance with organizational policies and applicable regulations, maintain a neat workstation and environment, and protect confidential patient, physician, employee, University, and organizational information.
Obtain, document, and update necessary patient information in appropriate systems and provide technical support services where needed.
Triage patient issues and resolve problems involving billing, coordination of tests, appointments, and medical records.
Respond to patient messages and voicemails the same day; respond to doctors’ and technical staff’s requests during clinic; make requested phone calls and obtain records as needed.
Follow appropriate procedures for cancellations and no-shows.
Maintain clinic and patient flow while balancing registration requirements, appointment times, and non-appointment activities.
Serve as a liaison between outpatient clinics and programs on administrative matters and support a therapeutic atmosphere between patients, providers, and staff.
Assist providers with schedule changes and review active worklists to address patient account needs.
Keep clinic and reception areas organized and neat, and maintain adequate front- and back-office supplies.
Abstract, scan, and catalog paper records into the electronic record.
Support and participate in department huddles and team meetings, and demonstrate service standards.
Greet patients and perform check-in and check-out processes; use electronic medical records and scheduling systems; and provide customer service.
Verify and update demographic and insurance information, confirm or obtain primary care and referring provider information, and scan insurance and identification cards and other relevant insurance materials.
Explain consent, HIPAA, and noncovered-services forms and obtain patient signatures; ensure patients complete questionnaires as needed.
For managed care patients, ensure required preauthorization is present and accurate.
Collect copayments, deductibles, and service fees by check, cash, or credit card, and document payments according to protocol.
Register and arrive patients using the appropriate systems, collate charts, and enter patient encounters in computer systems.
Schedule future appointments, procedures, and ancillary testing, and enter recalls as indicated by providers.
Provide disposable dark glasses for patients who have been dilated and arrange patient transportation upon appropriate request.
Obtain, document, and update patient information in appropriate systems, including through interaction with insurance companies and other payors or institutions.
Verify coverage with the appropriate insurance or health care plan carrier.
Coordinate registration, referral, and scheduling activities for assigned areas and ensure patients are accurately scheduled.
Enter validated patient registration information into organizational information systems and review scheduling templates for future appointment availability.
Answer telephone lines, make necessary patient accommodations at the assigned hospital operations or ambulatory services location, and provide callers with information about the department and its patient care services.
Enter patient recalls for future visits into the appropriate practice management systems.
Arrange appointments with conveniently located clinical faculty for patients wishing to be seen in other geographic areas.
Obtain preauthorizations and other necessary documentation when making appointments, including pertinent notes from previously seen providers when needed.
Provide the location and office hours of emergency services to patients who report experiencing an emergency.
Perform other duties or projects as assigned or requested.

As a Medical Assistant II, the incumbent will provide support to medical care providers in an outpatient/clinic setting such as, but not limited to, room patients, set up equipment and instruments, assist providers with performing, exams and procedures, cleans and stocks exam rooms, and provides proper documentation in electronic patient chart. Additionally, patient-care duties include recording systemic history, obtaining pertinent vitals, performing appropriate diagnostics, and preparing/assisting with minor procedures. Assist with administrative duties including patient follow up calls, prescription refills, clinic preparation, file preparation, appointment scheduling, submission of billing, insurance verification, sending dictations, and insurance verification. The medical assistant is also responsible for keeping the provider moving in the office and will be expected to provide some patient education. Daily interactions with staff, supervisor, and doctors, as well as periodic meetings with departmental leader(s). Incumbent is expected to work with minimal supervision; periodic and regular progress checks are performed to evaluate and adjust workload accordingly. In addition, the Medical Assistant II will provide administrative and front office support including greeting patients, performing patient check-in/out processes, collecting patient payments, performing insurance verification, scheduling procedures, patient follow-up appointments and/or ancillary testing, obtaining records/authorizations, and creating encounter(s) in patient registration system(s). Uphold smooth patient flow throughout the front office experience to ensure efficiency and effectiveness.

Essential Duties:

Accurately document, record, and update patient’s medical history, and all other medical information as requested by provider, in electronic and/or paper medical record.
Perform all necessary tests for providers to adequately diagnose patients.
May perform screening tests, including vision, EKG test, pulmonary function test and other tests within scope of practice as ordered.
May perform laboratory duties to include, e.g.; drawing blood, obtaining blood specimens for testing, urine analysis, and urine and throat cultures as needed and ordered.
May administer immunizations, injections and medication, within scope of practice and as per provider’s orders, and complies with immunization and medication administration handling and storage policy and procedure.
Provide assistance to physicians during minor procedures by setting up instruments and medications, responding to physician needs during procedure and prepare instruments after procedure for reprocessing.
Process patient requests for medication refills including contacting pharmacies to order prescription refills. Determine the need for physician review of prescription refills.
Be willing to be trained and use newer technologies (training will be provided).
Assist and educate patients on how to take their medications.
Handle daily schedule to assure that patients are seen at proper intervals.
Maintain equipment and supplies for patient examination rooms. This includes dating topical medications and removing expired materials.
Properly clean/disinfect instruments and equipment routinely.
Prepare the necessary supplies for diagnostic testing, exams, and procedures.
Provide basic maintenance of all clinic equipment.
Ensure instruments and devices are clean, fully functional, and sterilized if necessary.
Ensure rooms are stocked daily with medications and supplies, place orders as necessary and appropriate.
Consult with physician concerning test results and alert physician to positive test results or test abnormalities.
Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel.
Serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and/or provide patient education.
Monitor and track work requests.
Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.
Maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests.
Obtain, document and update in appropriate system(s) all necessary patient information.
Provide technical support services where needed.
General Administrative Duties
Triage patient issues to achieve timely resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments, and/or medical records.
Respond to patient messages and/or voicemails, same day.
Respond to requests by doctors and technical staff during clinic. Make phone-calls as requested and obtain records as needed.
For cancellations and no-shows, follow appropriate steps as per policy.
Maintain clinic/patient flow, balancing patient registration requirements, patient appointment times, and non-appointment activities.
Serve as a liaison between outpatient clinics and programs in administrative matters. Help to maintain a therapeutic atmosphere by providing a supportive interface between patients, providers, and staff.
Assist providers in performing schedule changes.
Review active worklist(s) and address patient account needs.
Always maintain and protect patient confidentiality.
Keep clinic and patient reception area(s) organized and neat.
Maintain adequate levels of front and back-office supplies.
Assist with abstracting, scanning, and cataloging paper records into the electronic record.
Support and participate in department huddles and team meetings.
Demonstrate KNOWN service standards.
Greet Patients and Perform Check-In/Out Process
Interface with electronic medical records and scheduling system(s).
Provide excellent customer service.
Verify/update demographic and insurance information.
Confirm/obtain Primary Care Provider and Referring Provider information.
Scan insurance/ID card(s) and any other pertinent insurance material(s).
Explain consent/HIPAA forms and noncovered services forms to patient and obtain patient’s signature(s) on all relevant forms.
Assure patient has completed patient questionnaire(s), as needed.
For managed care patients, assure that preauthorization is present, when needed, and that preauthorization is accurate.
Accurately collect co-payments/deductibles and patient’s fees for services via check, cash, or credit card and document, per protocol.
Arrive patients using the proper registration system(s).
Politely inform patients of possible delays relating to their appointments.
Collate chart appropriately.
Perform patient encounter in computer system(s).
Schedule future appointments, procedures, ancillary testing and/or enter recalls as indicated by patient’s provider(s).
Provide disposable dark glasses (i.e., mydriatic specs) for patient’s that have been dilated.
Make calls for patient transportation, upon appropriate patient request.
Perform all tasks in a safe manner in compliance with organizational safety policies and according to applicable regulations; maintain a neat workstation and environment.
Maintain confidentiality of all records and information that pertains to patients, physicians, employees, the organization and in related interests.
Patient Registration and Appointment Scheduling
Obtain, document and update in appropriate system(s) all necessary patient information. This involves interaction with various insurance companies, and other payors/institutions.
Verify coverage with appropriate insurance or health care plan carrier.
Accurately coordinate the registration, referral, and scheduling activities of the assigned area(s).
Ensure patients are accurately scheduled.
Input validated patient registration information into the organization’s information systems.
Routinely review existing scheduling templates for future appointment availability in order to effectively schedule patient’s appointments.
Answer telephone lines and make necessary patient accommodations in the assigned Hospital Operations/Ambulatory Services location.
Provide information to callers regarding the department and its patient care services.
Correctly enter patients’ recalls for patients’ future visits in the appropriate practice management systems.
For patients wishing to be seen in other geographic areas, make appointments with conveniently located clinical faculty.
Appointment-making includes obtaining pre-authorizations and other documentation, as appropriate. “Other documentation” may include, for example, pertinent notes from previously seen providers.
Provide location and office hours of emergency services to patients who state they are experiencing an emergency.
Perform other duties or projects, as assigned, or requested.

Required Qualifications:

Req High school or equivalent
Req Specialized/technical training Graduate of an approved Medical Assistant Certificate/Diploma program.
Req 1 year Experience in outpatient or ambulatory clinic setting
Req Experience with an electronic medical record (EMR)
Req Ability to analyze clinical and administrative information and determine appropriate course(s) of action to resolve conflicts and discrepancies.
Req Ability to interact effectively with patients, staff, and physicians.
Req Ability to multitask effectively.
Req Ability to work as a team member in hospital operations/ambulatory services setting.
Req Ability to work with Microsoft Word & Excel software.
Req Ability to write concisely and clearly, edit, and proofread to ensure grammatically correct and factual correspondence.
Req Demonstrate professional and effective work skills to handle all responsibilities within a fast-paced, high pressure setting.
Req Knowledge and proficiency with insurance.
Req Knowledge of Medical/CCS billing/authorization guidelines.
Req Knowledge of the operations and maintenance of patient-related testing equipment.
Req Skill in acquiring accurate medical histories.
Req Strong insurance verification and pre-registration background.
Req Strong organizational and follow-up skills.
Req Working knowledge of basic medical terminology and diseases.

Preferred Qualifications:

Required Licenses/Certifications:

Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:

About the Company

University of Southern California

Research university in Los Angeles, CA

The University of Southern California is a private research university with academic programs across the arts, sciences, business, engineering, law, health, and other professional fields.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
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Founded: Not listed

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