Customer Education Manager
Posted on 3/29/2023
INACTIVE
Locations
Seattle, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Our customers are the heartbeat of our business, and we're looking for a customer-obsessed educator who thrives on collaborating with beloved community-led companies like Figma, Atlassian, and Airtable
  • You'll play a critical role in shaping our customer journey-focused on creating and delivering scaled training programs and content that empower our customers to be successful in using Common Room. In doing so, you'll help drive onboarding, adoption, and business strategy for our customers and their communities
Responsibilities
  • Collaborate with customers and internal stakeholders to identify enablement needs and develop effective customer education programs
  • Design, develop, and publish training content (including courses, curriculum, guides, docs, and videos) that ensure successful customer onboarding, adoption and evangelism, and deepen Common Room proficiency
  • Lead live learning events, including office hours, webinars, and new customer trainings
  • Evaluate and measure training effectiveness and the success of learning initiatives
  • Build and maintain strong working relationships with Product to ensure training content is up-to-date with the latest feature releases and relevant to customer needs
  • Build and maintain strong working relationships with Marketing to promote and distribute training content to the right audience
  • 4+ years of relevant work experience Learning & Development, Instructional Design, Scaled Success, Solutions Architecture, Education Marketing, or related field. SaaS experience is a benefit
  • Experience developing training materials and expertise in learning tools and platforms
  • Excellent writing, editing, and proofreading skills
  • Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications
  • Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption
  • Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates
  • Thrive in a fast-paced environment and enjoy building processes from the ground up
Common Room

51-200 employees

Intelligent community growth platform
Company Overview
Common Room helps you build better products, deepen relationships, and grow faster.
Company Core Values
  • We're customer-centric: We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.
  • We strive for simplicity: We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.
  • We craft excellence: We take pride in our craft and are relentless in our pursuit of excellence. But we also know real artists ship and speed is important.
  • We're all in this together: We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on trust, compassion, and transparency.