Executive Vice President - Client Services, Private Assets

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com 

About the Team & Business Line: 

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. 

As a core member of our Private Equity team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. 

Citco is seeking an accomplished Executive Vice President to lead Client Service and Fund Accounting for Private Equity clients within our growing Dallas operation. This is a strategic leadership opportunity for an experienced industry professional who can combine deep technical expertise with exceptional client relationship management and organizational leadership.

Your Role: 

The successful candidate will play a key role in expanding Citco's presence in Dallas, helping shape the future of our private assets business while supporting some of the industry's most sophisticated and high-profile clients. This position offers the opportunity to influence the growth of a developing business footprint and build a team capable of delivering best-in-class service:

• You will be responsible for client Relationship Management for some prestige Private Equity Clients.

• Act as a trusted advisor to clients, developing long-term partnerships and proactively identifying opportunities to enhance service and client satisfaction.

• Lead, mentor, and develop a growing team of professionals supporting private assets clients.

• Support the successful integration and development of teams while fostering a collaborative and client-centric culture.

• Maintain and enhance client relationships by monitoring and developing client service level agreements providing a full service/ product offering

• Leverage existing client relationships to secure new business, offering our products and services

• Be responsible for monitoring and owning gross margins for clients and will be measured on increase of client wallet share

• Work closely and participate with Business Development and Senior Management teams on marketing pitches and other client presentations

• Work in partnership with the Senior Vice Presidents and wider Citco team to oversee the resolution of complex client issues

• Visit clients on periodic basis to evaluate service quality and identify client priorities, ensuring services are delivered in accordance with agreed KPIs, SLAs, and Fund Documents

• Work alongside our integration team to establish plan for new client setup and transitions, and assist to develop best operating models for optimal service delivery to clients

• Maintain a pro-active customer focus at all times

• Enhance current servicing levels and deliver beyond client expectations

• Coordinate with various stakeholders, including other operational and ancillary service groups to ensure client deliverables are met timely and accurately

• Assist in the resolution of complex client issues

• Review private equity fund client’s partnership agreements, PPMs and other materials

• Develop and implement best practice standards and drive towards efficiencies

• Maintain pristine compliance with local regulators and internal/external auditors

• Establish and document business contingency plans for all areas of responsibility

• Participate in and lead projects that may be defined from time to time in connection with the continuing expansion and evolution of the business

• Review departmental procedures and policies and supervise Vice Presidents to ensure adherence to these procedures

• Set challenging team goals & empower people to achieve them

• Keep people focused on critical goals and deadlines through frequent and consistent communication

• Motivate people by creating a high performance environment that is both challenging & exciting

• Actively contribute to corporate initiatives as part of the management team

• Manage and oversee staffing requirements, coordinate and oversee staffing, hiring, coaching, and development of team members

About You:

• You have 10 – 15 years private equity experience working at a fund administrator or fund manager

• Experience in managing client relationships and/or with the controllership function of an alternative asset manager

• Deep technical expertise in private assets fund accounting, fund structures, and related operational processes. 

• Demonstrated success managing complex client relationships and executive-level stakeholder engagement.

• Strong leadership skills and supervisory experience of other professionals with proven experience leading teams and developing high-performing talent.

• Skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting

• Knowledge of US Generally Accepted Accounting Principles and other comprehensive basis of accounting

• Knowledge of waterfall structures, modeling and calculations desirable

• Project management skills with attention to detail and proven ability to multi-task

• Strong written and verbal communication skills

• Advanced computer skills (Microsoft Excel)

• A Bachelor’s Degree in Accounting or related field

• CPA designation a plus

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know. 

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.