Local IT Operations Specialist - CZ/SK

Job Description

We are looking for a reliable, hands-on Local IT Operations Specialist (CZ/SK) to join our internal IT team full-time in Prague. In this dual role, you will handle daily onsite IT support for our Prague office while leading and coordinating internal IT operations across our DVT Alps branches (Prague, Ostrava, and Bratislava). You will act as both the team lead and technical lead for a distributed group of part-time contractors and internal IT contributors, ensuring smooth day-to-day operations, standardized processes, and cooperation with Devoteam Group IT in France.

Your main duties and responsibilities are:

Daily Onsite IT Support (Prague Office) - approx 70%

• Serve as the primary onsite point of contact for user support in our Prague office.
• Deploy, configure, troubleshoot, and maintain user hardware (laptops, mobile phones, monitors, printers, and peripherals) across Windows, macOS/iOS, and Android.
• Maintain meeting rooms, Google Meet/AV equipment, and provide technical setup/support for internal company events and all-hands meetings.
• Administer and troubleshoot the local office network (Wi-Fi, routers, switches, firewalls, access points) and maintain hardware asset records in ServiceNow (DevoWay).

Team & Operations Leadership (Prague, Ostrava, Bratislava) - approx 15%

• Lead and coordinate the DVT Alps Internal IT team across Prague, Ostrava, and Bratislava (running weekly team syncs, retrospectives, and managing onsite/remote coverage schedules).
• Oversee the ticket queue, SLA/OLA compliance, and team performance tracking in ServiceNow (DevoWay).
• Manage onboarding, offboarding, access rights, and technical training for internal IT team members.
• Align operational workflows with local Back Office teams, Group IT (software/security rollouts), and local management.

Technical Leadership & Service Evolution - approx 15%

• Act as the primary technical escalation point for complex hardware, OS, or networking issues across all three branches.
• Standardize and improve internal IT procedures (e.g., streamlining laptop setup, monthly asset quality controls, device handover checklists, and internal documentation).
• Administer local IT infrastructure and management consoles (Ubiquiti network console, Sophos Central, Ivanti MDM/Neurons, local sandbox servers).

Qualifications

We require: 

• Experience in IT support, helpdesk operations, or systems/network administration (2+ years), ideally with experience coordinating a small team or service desk.
• Fluent in Czech/Slovak (mandatory for daily onsite communication and local vendor/back-office coordination).
• Communication in English at a B2+ level (written and spoken, for ticketing, documentation, and cooperation with Group IT).
• Availability to work full-time primarily onsite at our Prague office.

You will be a great fit for this role if you have…

• Hands-on administrative knowledge of Windows, iOS/macOS, and Android, plus troubleshooting user hardware, printers, and AV equipment.
• Practical experience with local networking hardware and administration (routers, switches, firewalls, access points, VPN, Wi-F, Ubiquiti) in an office environment.
• Experience with endpoint management and security tools (e.g., Ivanti MDM, Sophos Central).
• A structured, practical mindset with the ability to organize people, improve everyday IT routines, and keep documentation clear and up to date.
• A helpful, approachable attitude and strong communication skills when dealing with both end users and team members.

Additional Information

Benefits and perks:

• 5 weeks of vacation per year (= 1 week extra).
• 4 “My Days” per year.
• Hybrid office.
• Flexible working hours.
• Udemy for business account.
• Meal allowance up to 32.000 CZK/year (129,50 CZK/day).
• Cafeteria 1200 CZK/month (MultiSport Card available).
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet).
• Employee Referral Program.
• Sabbatical leave.
• Repurchase of hardware.

Moreover, we offer:

• Above standard working equipment.
• Snacks and breakfasts in the office.
• Company events and team buildings.
• Gifts for work anniversaries, promotion or childbirth.
• Friendly and open culture.

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations.
• Trust and autonomy, with no micro-management.
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries.
• Working on a variety of projects for a broader range of experience.
• Adoption and utilization of evolving IT technologies.
• Usage of AI tools and access to elaborate, tailored AI training.