IBEX

Biotech company: antibodies and gene therapy

Member Services Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listed

About the Job

Requirements

Must be at least 18 years of age and have a high school diploma or equivalent.
Must have a private, distraction-free workspace that is not located in a shared or common area of the home.
Must have a hard-wired Ethernet internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload; 5G, hotspots, and satellite internet are not supported.
Must remain on camera during working hours.
Applicants must reside in one of the eligible states listed in the posting.

Responsibilities

Respond to member inquiries via phone, research issues, and provide accurate and timely resolutions using available tools, resources, communications, and training materials.
Educate members to help maximize the value of their benefits.
Serve as a member advocate by identifying needs, addressing concerns, and guiding members toward appropriate plans, products, solutions, and resources.
Manage escalated member interactions, resolve concerns, and maintain compliance with established security and policy requirements.
Deliver exceptional customer experiences by proactively identifying opportunities to provide additional support, information, and services beyond the initial inquiry.
Maintain attendance standards and adhere to all performance expectations.
Perform other duties as assigned.

Overview

Member Services Specialist

As a Member Services Specialist, you will be responsible for maintaining positive customer relationships by responding to a high volume of incoming phone inquiries regarding healthcare spending account products. You will provide education and support related to IRS regulations, spending account programs, claims processing, and reimbursement procedures while delivering exceptional member experience.

Responsibilities

What You Will Do

Respond to member inquiries via phone, researching issues and providing accurate, timely resolutions using available tools, resources, communications, and training materials.
Educate members to help maximize the value of their benefits.
Serve as a member advocate by identifying needs, addressing concerns, and guiding members toward appropriate plans/products, solutions and resources.
Effectively manage escalated member interactions, resolve concerns, and maintain compliance with established security and policy requirements.
Deliver exceptional customer experiences by proactively identifying opportunities to provide additional support, information, and services beyond the initial inquiry.
Maintain attendance standards and adhere to all performance expectations.
Perform other duties as assigned.

Qualifications

Eligible States

This role is currently limited to candidates residing in:

Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Minimum Requirements

Must be at least 18 years of age with a high school diploma or equivalent.
Must have a private, distraction-free workspace that is not located in a shared or common area of the home.
Must have a hard-wired Ethernet internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload. (5G, hotspots, and satellite internet are not supported.)
Must remain on camera during working hours.

About the Company

IBEX

Biotech company: antibodies and gene therapy

Ibex Biosciences focuses on discovering, validating, and producing biotechnology solutions for health and ecological challenges. Its product portfolio includes therapeutic antibodies, gene therapy, and stem cell programs, as well as diagnostic antibodies for Immunohistochemistry (IHC) to improve biopsy accuracy. The company advances its products by conducting exploratory R&D on projects that may not yet be validated in public research, then develops and commercializes these technologies through licensing, partnerships, and direct sales to healthcare and research institutions. A key differentiator is Ibex’s diversified, internally driven pipeline and its mix of therapeutics and diagnostics, alongside active engagement in grant funding and patenting. The company’s goal is to bring proprietary biotech innovations to market to enhance patient outcomes and health-related research, addressing significant cancer-related and other health challenges.

Company size: 1-10
Company stage: Early VC
Total funding: $4.2M
Headquarters: North Bethesda, MD
Founded: 2015

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