speakit

Digital dictation and speech recognition solutions

German Technical Support & eMobility Solutions

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

Native-level German and good English skills.
Previous customer support or technical support experience.
Technology aptitude and basic knowledge of information technology, networks, or electronics.
Availability to work a shift-based schedule, including weekends.
Basic understanding of electrical systems, Internet of Things devices, and network troubleshooting, including Wi-Fi, Ethernet, and SIM-based connections.
Familiarity with electric vehicle charging standards and protocols such as Type 2, CCS, and OCPP is an advantage.
Proficiency with customer relationship management or ticketing systems.
Applicants must already live in the Lisbon area; relocation is not provided.
Availability to work in a hybrid setup with a three-days-office, two-days-remote rotation.

Responsibilities

Serve as the first point of contact for customers experiencing issues with electric vehicle charging stations.
Provide support via phone, email, and chat.
Perform basic troubleshooting of connectivity, resets, app configurations, and cables.
Escalate complex issues to advanced support teams and ensure accurate documentation.
Keep up with the latest electric vehicle charger models, firmware, and updates.
Maintain professionalism and provide a positive customer experience.

Desired Qualifications

Familiarity with electric vehicle charging standards and protocols such as Type 2, CCS, and OCPP.

German Technical Support & eMobility Solutions - Lisbon

speakit · Lisbon, Portugal (Hybrid) · Full-time · Posted 2025-09-01

Workplace: hybrid

Department: German

Description

Do you speak German? 🚀 A new opportunity in Technical Support for EV Charging (Electric Vehicles) is opening a new chapter in your career!

About our client
Our client has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. Their team is made up of talented individuals who thrive in a balanced environment of smart and hard work, maintaining strong relationships with stakeholders, leaders, and teammates. Don’t just take our word for it—experience the growth yourself!

On behalf of our client, we are looking for an enthusiastic & communicative German Technical Support Specialist to join their eMobility call center in Lisbon. If you’re passionate about technology, customer experience, and sustainable mobility, this role is for you!

Your Responsibilities
As a German Technical Support Specialist, you will:

Be the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations.
Provide support via phone, email, and chat.
Perform basic troubleshooting (connectivity, resets, app configurations, cable checks).
Escalate complex issues to advanced support teams, ensuring accurate documentation.
Keep up with the latest EV charger models, firmware, and updates.
Maintain professionalism and a positive experience for all customers.

Requirements

To succeed in this role, you should have:

Native-level German & good English skills.
Previous customer support/technical support experience.
Tech-savviness and basic knowledge of IT, networks, or electronics.
Availability to work in a shift-based schedule (including weekends).
Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based).
Familiarity with EV charging standards/protocols (Type 2, CCS, OCPP) is an advantage.
Proficiency with CRM/ticketing systems.
Applicants must already be living in the Lisbon area (relocation is not provided).
Availability to work in a hybrid setup (3–2 rotation).

Benefits

What’s in it for you

Attractive salary (14 salaries per year) 💶
Meal allowance (€10.20 net per working day)
Transport allowance (€40/month)
Performance bonus
Free private health insurance (after 1 month)
Paid training & laptop provided
Hybrid work model (3–2 office rotation)
Central Lisbon offices & multicultural environment 🌍

👉 Don’t miss the chance to join a growing industry and support the future of eMobility! Apply now and become part of a dynamic and innovative team in Lisbon.

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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