Learning & Development Manager

Capital One’s Learning & Development team is seeking a Learning & Development Manager. This individual will be part of a team responsible for consulting with HRBPs and executives in our lines of business and collaborating with colleagues to design, develop and implement impactful learning experiences and solutions that will fuel our growth as a company and help our associates develop cutting-edge skills. 

As the L&D Manager, you will serve as a visionary and support the Line of Business / Business Area  learning strategy with crafting new experiences, tracking projects and managing multiple initiatives in order to effectively connect, create value and build skills capabilities across Capital One. In your role as a consultant you will engage with our stakeholders to determine learning needs and solutions.  

The ideal candidate would be a strategic thinker, problem solver, experienced facilitator and a relationship builder who is adept at innovating and staying agile in approach while managing risk and exercising good judgment. Additionally, the candidate should have excellent project and program management skills and is able to navigate autonomously in an ambiguous, fast-paced and matrixed environment. The individual will have the opportunity to coach, mentor and manage junior associates on the team. 

Key Responsibilities:

• Project manage multiple initiatives within the team; leading program teams and also providing support at various capacity levels

• Ensure scope of deliverables, timelines and budget are met, identify risks and issues and mitigate and / or escalate as needed

• Recommend evidence-informed solutions that improve and streamline learner experiences and  drive adoption of culture change

• Use exceptional influence, written, and verbal communication skills to refine and socialize our L&D strategy, where learning is a lever to optimally support the enterprise

• Partner with key stakeholders to identify and prioritize points of leverage for business impact and scope for new initiatives 

• Partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact

• Influence across multiple cross-functional teams, client organizations, and groups without direct authority, collaborate with enterprise learning peers to leverage existing products and experiences, and identify solutions that achieve shared results

• Stay current with external trends, best practices, and innovations and infuse these into the work products and consulting offered to clients

• Leverage experience and background in instructional design and adult learning to drive the creation and adoption of innovative and cutting edge blended learning experiences utilizing digital, video, audio, mobile, and experiential learning formats

• Leverage expertise in adult learning to inform the learning strategy and products

• Comfort facilitating and leading training/workshops effectively, engaging associates at all levels

• Coach and develop learning professionals to enable them to bring their best skills and talents to Capital One and to continue to grow

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications: 

• High School Diploma, GED, or equivalent certification

• At least 3 years of experience in client facing consulting 

• At least 3 years of experience in learning and development

• At least 1 year of experience in project management

• At least 1 year of experience in learning strategy creation

Preferred Qualifications: 

• At least 1 year of people leadership / management experience 

• Familiarity with change management 

• At least 5 years of experience in learning and development 

• At least 3 years of experience in learning strategy creation

• Experience facilitating across a variety of modalities including in person and virtual programs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $115,200 - $131,500 for Learning ManagerMcLean, VA: $126,700 - $144,600 for Learning ManagerRichmond, VA: $115,200 - $131,500 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).