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Aras

Platform-based PLM for product lifecycles

Technical Customer Success Manager

Full-TimeUpdated on 10/21/2026
No salary listed
Senior
Bachelor's, Master's
Munich, Germany
RemoteRemote role based in Munich, Germany; travel up to 20% across EMEA.
Customer Experience & SupportCustomer Success

About the job

Requirements
  • A bachelor's or master's degree in Engineering, Computer Science, or a comparable field.
  • At least five years of experience in a technical customer-facing role supporting enterprise customers, such as Technical Customer Success Management, Pre-Sales/Solutions Engineering, Technical Account Management, or Professional Services.
  • A solid understanding of product lifecycle management processes, master data, and enterprise application landscapes.
  • Hands-on technical experience with web development and enterprise software architecture, including C#, .NET, SQL, and Git, sufficient to discuss integration and configuration topics with IT teams.
  • Experience with product lifecycle management software or a closely related enterprise software category.
  • Understanding of software-as-a-service customer lifecycle management, renewal cycles, and value realization frameworks.
  • Fluency in English.
  • Willingness to travel up to 20% across the EMEA region.
Responsibilities
  • Act as the trusted technical advisor for subscribers across EMEA, driving adoption, business outcomes, and long-term value realization of the platform.
  • Analyze, triage, and help resolve customer-raised technical issues in coordination with Support and Engineering.
  • Conduct technical health checks, architecture reviews, and platform assessments to identify risks proactively.
  • Coach subscribers on product lifecycle management best practices, configuration approaches, and system optimization.
  • Facilitate and own technical escalations, engaging the appropriate internal resources and keeping customers on track.
  • Partner with subscribers to understand technical requirements, map them to platform capabilities, and identify expansion opportunities such as additional modules, integrations, and use cases.
  • Support renewal and expansion activities with technical validation and by building confidence in the platform's ability to meet evolving needs.
  • Build trusted relationships with technical and business stakeholders and lead regular business and technical reviews to measure progress toward objectives.
  • Develop technical tools, templates, and best practices to help subscribers succeed with the platform.
  • Work cross-functionally with Sales, Pre-Sales, Professional Services, and Support across EMEA to ensure smooth handovers and a consistent customer experience throughout the lifecycle.
Desired Qualifications
  • Manufacturing or industrial sector experience is a plus.
  • Additional European languages are a strong plus given the regional scope.

About the company

Aras provides enterprise PLM software that helps businesses manage the entire product lifecycle from concept to service. Its core product, Aras Innovator, is a platform-based PLM that is highly customizable, allowing tailoring to specific needs while delivering continuous upgrades without disrupting existing customizations. The company serves industries such as aerospace, automotive, electronics, and industrial manufacturing with a subscription-based licensing model and professional services like implementation, training, and support. Its goal is to help organizations digitally transform product development, improve collaboration, and increase operational efficiency across the lifecycle.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$138.4M

Headquarters

Andover, Minnesota

Founded

2000

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Simplify's Take

What believers are saying

  • June 12, 2026 Gartner named Aras a Leader in discrete-manufacturing PLM.
  • July 14, 2026 semiconductor accelerator targets chipmakers needing IP, governance, and manufacturing traceability.
  • May 12, 2026 Lightium chose Aras for photonic chip development and AI workflows.

What critics are saying

  • Siemens, SAP, and Dassault keep squeezing PLM budgets with broader industrial suites.
  • Microsoft packages similar workflows, commoditizing Aras Edge AI and low-code differentiation.
  • Microsoft or Siemens bundles PLM with AI, collapsing Aras into a feature.

What makes Aras unique

  • Aras InnovatorEdge unifies PLM, APIs, and agentic AI without breaking customizations.
  • GovCloud, SaaS, and customer-managed cloud preserve one platform across regulated industries.
  • OpenUSD, Microsoft Foundry, and NVIDIA Omniverse partnerships extend digital-thread context into simulation.

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Benefits

  • Remote Work Options
  • Flexible Work Hours
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Paid Holidays
  • Wellness Program

Growth & Insights and Company News

6 month growth

5%

1 year growth

5%

2 year growth

5%
Aras
Oct 15th, 2026
Oticon Medical selects aras to build scalable digital product foundation.

Oticon Medical selects aras to build scalable digital product foundation. Aras Medical Device Accelerator will support product governance, regulatory compliance, and audit readiness within a SaaS-based PLM environment. Andover, MA - october 15, 2026. Aras, a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI, today announced that Oticon Medical, a leader in bone anchored hearing solutions has selected Aras Innovator(R) as its new PLM solution. The implementation will establish a product-centric digital foundation that brings greater control and traceability to product information while supporting the rigorous regulatory requirements of the medical device industry. Oticon Medical continues to advance its bone conduction hearing portfolio with solutions including the Sentio(TM) System, an active transcutaneous hearing system that combines an implant placed under the skin with a sound processor held over the implant by magnets. The company is establishing a new SaaS-based PLM environment to better manage increasingly complex product and lifecycle data. Aras was selected for its proven experience in the medical device industry and will replace Oticon Medical's legacy document management and PLM systems. The Aras Medical Device Accelerator will provide built-in capabilities for design control, risk management, and quality processes, embedding regulatory compliance into everyday product development and supporting audit readiness. "How we manage product data is fundamental to our ability to operate efficiently and meet the demands of a highly regulated industry," said Christer Johansson, Director Product Care at Oticon Medical. "With Aras Innovator, we can move toward a more product-centric way of working that gives our teams greater consistency and confidence in the information they rely on." Aras Innovator will connect product information across Oticon Medical's enterprise environment, reducing manual handoffs between systems and improving data consistency. Teams will also gain greater visibility into product changes and their impact throughout the lifecycle, strengthening change control and cross-functional collaboration. As part of the implementation, relevant product data and documents from Oticon Medical's legacy systems will be migrated to Aras Innovator, preserving access to historical information while enabling the company to retire those systems. "For medical device manufacturers, effective product lifecycle management goes beyond managing data. It is about creating the structure needed to support the many teams and processes involved in bringing highly regulated products to market," said Leon Lauritsen, CEO of Aras. "Oticon Medical is creating a more unified way of working across the organization, breaking down barriers between disciplines while maintaining the rigor the industry demands." The initial implementation will focus on document management, change control, and product development. Over time, Oticon Medical plans to expand the use of Aras Innovator to support and connect more core processes across the organization. About Oticon Medical Oticon Medical is a global company in implantable hearing solutions, dedicated to bringing the power of sound to people at every stage of life. For more than a decade, Aras Corporation has made bone anchored hearing systems more accessible by simplifying the treatment for physicians, audiologists, and patients alike.Aras Corporation believe that patients and hearing care professionals should be able to choose the best possible solution at any time along the patient journey. Aras Corporation call it "Freedom of Choice" and it has always been paramount to Oticon Medical. This is the reason why its solutions are designed to be compatible whenever possible. As a result, an implant from Oticon Medical stands as a true testament to its unwavering lifelong support. Aras Corporation work collaboratively with professionals to ensure that every solution Aras Corporation create is designed with its users' needs in mind. Aras Corporation has a strong passion to provide innovative solutions and support that enhance quality of life and help people live life to the fullest - now and in the future. Because Aras Corporation know how much sound matters. About Aras Aras provides a digital thread platform for product lifecycle management and engineering AI. Built on an AI-native, low-code foundation, it enables the rapid delivery of flexible solutions. Aras connects teams across disciplines and functions to critical product data and agentic AI throughout the product lifecycle and extended value chain. Visit aras.com to learn more and follow Aras on LinkedIn, YouTube, X, and Facebook. Aras press contact. Jeff Drew Guyer Group for Aras P: 617.233.5109 E: [email protected] Unlock innovation.

engineering.com
Jul 14th, 2026
Aras adds PLM accelerator for semiconductor workflows.

Aras adds PLM accelerator for semiconductor workflows. The Aras Innovator extension includes templates for IP management, stage-gate governance and manufacturing process planning. Aras has announced a new industry accelerator designed to support PLM strategies for semiconductor manufacturing and design organizations. The solution extends Aras Innovator with preconfigured application templates for semiconductor business processes, including stage-gate program governance, IP management and reuse and manufacturing process planning. Semiconductor manufacturing and design organizations are working to manage complexity across design, manufacturing and the product lifecycle. Semiconductor PLM solutions built on Aras Innovator provide a connected and traceable model for product information, supporting decision-making and visibility into the downstream effects of change. The industry accelerator includes three semiconductor-specific application templates that can be deployed individually or together: * Stage-gate program portfolio management: Connects program milestones with product, manufacturing, supplier, quality and compliance information to support lifecycle decisions. * IP management: Manages semiconductor IP as governed, reusable assets with traceability across products, licensing, export controls and engineering change. * Manufacturing process & artifact management: Extends product lifecycle information into manufacturing by managing process plans, manufacturing artifacts, work instructions, qualification evidence and manufacturing readiness alongside product information. These semiconductor-specific applications complement Aras Innovator's standard library of application templates, including product engineering, change management, supplier collaboration, compliance, simulation product data management and quality management. As organizations adopt AI for engineering workflows, connected and governed product information within a digital thread framework is becoming more important. This solution connects lifecycle information across engineering, manufacturing, suppliers, compliance and change to provide a governed data foundation for AI-driven engineering in semiconductor manufacturing. Aras will showcase its semiconductor solution during DAC 2026, held July 26-29 in Long Beach, California. Visit Aras at Booth #843 to learn more.

Yahoo Finance
Jun 12th, 2026
Aras named a Leader in Gartner Magic Quadrant for PLM Software in Discrete Manufacturing Industries.

Aras named a Leader in Gartner Magic Quadrant for PLM Software in Discrete Manufacturing Industries. Business Wire Aras believes recognition reflects a broader shift in PLM toward the digital thread and governed engineering AI ANDOVER, Mass., June 12, 2026-(BUSINESS WIRE)-Aras, a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI, today announced it has been named a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for PLM Software in Discrete Manufacturing Industries. Aras believes a fundamental shift is underway in the PLM market. Manufacturers are increasingly challenged to manage complex products, rapidly evolving requirements, and information distributed across multiple systems and disciplines. As a result, companies are looking beyond systems of record toward platforms that connect product information, enable lifecycle intelligence, and support the next generation of engineering AI. According to Gartner, "The product life cycle management (PLM) market is evolving from traditional systems that primarily manage product data with limited, extendable capabilities into platforms that actively drive decisions and business outcomes." "PLM is entering a new era," said Leon Lauritsen, CEO of Aras. "The next generation will not be defined only by how well a system records product data, but by how well it preserves relationships, traceability, and context needed to support lifecycle decision-making. As manufacturers evaluate AI across product development, success will depend on the ability to apply it within the boundaries of governance, lifecycle awareness, and explainability." Aras Innovator(R) is built on an open, model-driven platform designed to help organizations adapt data models, relationships, workflows, and applications as business needs change. Aras helps manufacturers connect product data across heterogeneous enterprise environments, preserve trusted lifecycle context, and support governed AI-driven workflows without forcing a rip-and-replace strategy. Download the 2026 Gartner Magic Quadrant for PLM Software in Discrete Manufacturing Industries to learn more about the trends shaping the PLM market. Gartner, Magic Quadrant for PLM Software in Discrete Manufacturing Industries, Sudip Pattanayak, Marc Halpern, Brady Barnes, and Rajan Saini, June 9, 2026. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

engineering.com
May 13th, 2026
Lightium chooses Aras to streamline photonic chip development.

Lightium chooses Aras to streamline photonic chip development. Its light-based chips cut energy use by over 30% and aim to push data speeds beyond 6 Tbit/s in the coming years. Aras announced that Lightium, a Switzerland-based startup specializing in photonic integrated circuits (PICs), has selected Aras Innovator to establish a connected foundation for managing the complexity of its photonic chip development. Operating in one of today's most technically demanding domains, Lightium is addressing the growing challenge of data transfer in modern computing environments. Its photonic integrated circuits transmit data using light instead of electrical signals, delivering significant advantages in speed and energy efficiency for data centers. Aras Innovator provides the digital thread to connect data, processes, and disciplines across the organization. As technological ambition increases, so does the complexity of development processes. This drives the need for structured, end-to-end data and full traceability, both critical for scaling and managing yield in photonic production. Lightium selected Aras Innovator for its ability to support evolving requirements and bring structure to its development processes. The platform enables the company to integrate development data, simulations, and design processes on a robust foundation for managing part structures and projects. It also provides the flexibility to develop custom front-end applications tailored to photonics-specific workflows and day-to-day use. Lightium is implementing the platform while leveraging AI-driven approaches to further optimize development workflows. Lightium was founded in September 2023 and builds on more than six years of prior research and development. The fast-growing startup offers foundry services for photonic chips based on 200 mm manufacturing processes, enabling scalable industrial production. Lightium reports that its technology reduces energy consumption by more than 30% compared to conventional solutions. Current systems support transmission rates of up to 800 Gbit/s, with the next generation targeting 1.6 Tbit/s. Lightium is working to enable speeds exceeding 6 Tbit/s in the coming years.

Business Wire
Apr 16th, 2026
Aras showcases AI-powered Variant BOM Agent with Microsoft and SICK at Hannover Messe 2026

Aras will showcase its AI-powered Variant BOM Agent at Hannover Messe 2026 in the Microsoft booth, in a joint demonstration with SICK. The solution helps manage complex product structures by analyzing dependencies, identifying conflicts, and creating visibility across configurations. Built on Aras Innovator Edge AI and powered by Microsoft Foundry, the agent ingests existing bills of materials, identifies modular components, and proposes standardized variants optimized for reuse. Engineers can interact using natural language and refine variant structures without disrupting existing PLM or ERP systems. The demonstration takes place 20-24 April in Hannover, Germany, at Hall 17, Booth G06. Hannover Messe expects approximately 3,500 exhibitors and over 120,000 visitors.