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Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Operations Governance Analyst - Operations, KPI Management and Continuous Improvement

Business OperationsConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listed

About the Job

Requirements

  • A professional degree in Business Administration, Engineering, or a related career.
  • Two to three years of experience in insurance operations, preferably in Benefits or Customer Service.
  • Experience analyzing operational indicators and working with quality management and continuous improvement.
  • Proficiency with Microsoft Office, especially Excel.
  • Intermediate knowledge of Power BI.
  • Knowledge of process automation and optimization.
  • Strong analytical and problem-solving skills.
  • Ability to work in a hybrid model and collaborate with teams in different countries.
  • Organizational skills and attention to detail.

Responsibilities

  • Analyze operational indicators related to productivity, service-level agreement compliance, targets, quality, and other key metrics.
  • Prepare and present management reports with relevant information on operational performance.
  • Analyze employee productivity and identify trends, gaps, and opportunities for improvement.
  • Identify training needs and opportunities for process optimization, automation, and quality improvement.
  • Work with leaders across different areas to analyze results, define actions, and establish improvement plans.
  • Track action plans and help ensure their timely and effective implementation.
  • Support quality management analysis and continuous improvement initiatives.
  • Create technical training materials for Operations employees and other areas as needed.
  • Coordinate and conduct in-person and virtual training sessions.
  • Develop onboarding materials for new Operations employees, including information about company history, operating systems, relevant processes, and procedures.
  • Support process automation and optimization initiatives.
  • Collaborate with teams located in Colombia, Venezuela, and the Caribbean.
  • Promote diverse perspectives and contribute ideas to address operational challenges from different points of view.

Desired Qualifications

  • Previous experience in insurance operations, especially in Benefits or Customer Service.
  • Experience preparing, implementing, and tracking action plans with business leaders.
  • Ability to identify process, productivity, quality, and customer service improvement opportunities.
  • Experience working with multicultural or geographically distributed teams.
  • Interest in promoting diversity of thought and contributing to a more inclusive team culture.
  • Intermediate English proficiency.

About the Company

Marsh & McLennan

Brokers insurance and runs risk and HR consulting

Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
New York, NY
Founded
1871

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