About the Team

DoorDash is a growth engine for the local economy, and the Merchant Onboarding & Activation team is responsible for the first step in every merchant’s journey to be a part of that growth. This team is dedicated to empowering merchants with a seamless path to sign, activate, and be successful from day one. Every merchant (from restaurants to grocery stores to flower shops) must be able to sign up for DoorDash easily, whether through self-serve flows, Sales-assisted flows, or via integrations with POS providers. Once on DoorDash, this team ensures that merchants are set up to be successful through education and best practices. We believe that if we fulfill our mission, merchants will understand the value of DoorDash, onboard instantly, and be well on their way to taking orders and growing their business.

About the Role

As the Senior Product Designer for Merchant Onboarding & Activation, you’ll define the user experience for merchants to discover DoorDash, onboard, and set themselves up for success. You’ll be responsible for influencing the strategic direction of the team, and will be involved in the entire product development process from research to creating visions to iterating on experiences for launch. Your success requires being able to navigate low- and high-altitude work simultaneously, balancing short-term tactical experiments with long-term strategic bets. You’ll need to be passionate about helping merchants succeed, as you’ll be expected to drive design strategy with sometimes ambiguous starting points, using data, running experiments, and building business cases to influence the roadmap of the team.

You will report to the Director of Design, Merchant Success & Experience. This role is hybrid, with some time in-office and some time remote from one of our design hubs.

You’re excited about this opportunity because you will…

• Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, creating visions, and establishing frameworks.
• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Push the creative boundaries of our merchant experiences with your design explorations through wireframes, prototypes, and high-fidelity visual design.
• Help merchants grow their businesses and improve the lives of millions of DoorDash customers every day.
• Design and ship high-quality product experiences.

We’re excited about you because… 

• You have 6+ years of work experience
• You distill complexity into intuitive experiences, considering every facet of the user journey.
• You’re strategic. Using research, you balance user and business needs to achieve strong solutions, and envision the future you wish to create.
• You’re a craftsperson. You care about elevating the experience, and sweat the details, pushing the boundaries of quality.
• You communicate complex topics in a concise way to stakeholders at all levels of the organization.
• You love to leverage quantitative data to form hypotheses that guide your design decisions.
• Bonus: You have service design experience, or have worked with Sales teams to collaboratively build products.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey