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Full-Time

Merchant Success Manager

Confirmed live in the last 24 hours

ShipBob

ShipBob

1,001-5,000 employees

Global logistics and order fulfillment services

Data & Analytics
Automotive & Transportation
Industrial & Manufacturing
Enterprise Software
Consumer Goods

Mid

Remote in UK

Category
Customer Success
Customer Success & Support
Required Skills
Sales
PowerPoint/Keynote/Slides
Requirements
  • Minimum 3 years of experience in sales and merchant services in the technology industry.
  • Aptitude to sell via quota attainment.
  • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
  • Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
  • PowerPoint and Excel skills.
Responsibilities
  • Consultation: Understanding Merchant Needs and Goals.
  • Upon account assignment, uncover what “success” means to a Merchant.
  • Continually re-evaluate success criteria, needs, and goals of Merchants.
  • Solutions: Facilitating Merchant Growth and Success.
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to drive success.
  • Adoption: Drive Merchant Use of Key ShipBob Features.
  • Marry Merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings.
  • Risk Management: Nip Issues in the Bud.
  • Actively monitor merchant health and take quick and decisive action to course-correct.
  • Collaboration: Involve Key Stakeholders and Teams.
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience.
  • Help dictate product and services road map to deliver greater impact to Merchant partners.
  • Perform: Nail Key Performance Indicators (KPIs).
  • NPS: foster Merchant advocacy by providing world class experience.
  • Churn: contribute to ShipBob’s company growth through high merchant retention.
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services.
  • Additional duties and responsibilities as necessary.

ShipBob provides logistics and order fulfillment services for e-commerce businesses, catering to both small and large clients. The company utilizes a proprietary warehouse management system (WMS) to manage inventory and process orders efficiently. Clients send their products to ShipBob's fulfillment centers located in various countries, including the US, UK, EU, Canada, and Australia. When an order is placed, ShipBob picks, packs, and ships the product from the nearest center, ensuring fast delivery, with over 95% of orders shipped within two days in the US. Additionally, ShipBob offers services like EDI-automated workflows and retailer-compliant packing slips to help businesses manage wholesale orders. The company earns revenue through storage fees and order fulfillment charges, positioning itself as a tech-enabled logistics provider focused on reliable and speedy shipping.

Company Stage

Series E

Total Funding

$331.1M

Headquarters

Chicago, Illinois

Founded

2014

Growth & Insights
Headcount

6 month growth

8%

1 year growth

21%

2 year growth

51%
Simplify Jobs

Simplify's Take

What believers are saying

  • ShipBob's strategic partnerships with industry giants like Maersk and Amazon enhance its freight capacity and delivery services, positioning it for robust growth.
  • The addition of experienced leaders like Gail Goodman to the board brings valuable expertise and strengthens the company's strategic direction.
  • The planned IPO in 2024 could provide significant capital for expansion and innovation, benefiting employees and stakeholders alike.

What critics are saying

  • The logistics and e-commerce sectors are highly competitive, requiring ShipBob to continuously innovate to maintain its market position.
  • Expansion into new markets and services, such as the recent addition of a fulfillment center in Western Canada, could strain resources and operational efficiency.

What makes ShipBob unique

  • ShipBob's proprietary warehouse management system (WMS) ensures efficient inventory management and fast shipping, setting it apart from competitors relying on third-party systems.
  • The company's global network of fulfillment centers allows it to offer fast and reliable shipping, with over 95% of orders shipped within two days in the US.
  • ShipBob's additional services like EDI-automated wholesale and retail workflows provide seamless integration with retailers, a feature not commonly offered by competitors.

Benefits

Flexible time off

Remote HQ

401K match

Quarterly wellness days

Meeting-less Fridays

Parental leave

Happy hours, snacks, & club

Medical, dental, & vision coverage

Pet insurance