Full-Time

Merchant Success Manager

Posted on 8/13/2024

ShipBob

ShipBob

1,001-5,000 employees

Global logistics and order fulfillment services

Industrial & Manufacturing
Consumer Goods

Mid

Remote in UK

Category
Customer Success
Customer Success & Support
Required Skills
Sales
PowerPoint/Keynote/Slides
Requirements
  • Minimum 3 years of experience in sales and merchant services in the technology industry.
  • Aptitude to sell via quota attainment.
  • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
  • Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
  • PowerPoint and Excel skills.
Responsibilities
  • Consultation: Understanding Merchant Needs and Goals.
  • Upon account assignment, uncover what “success” means to a Merchant.
  • Continually re-evaluate success criteria, needs, and goals of Merchants.
  • Solutions: Facilitating Merchant Growth and Success.
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to drive success.
  • Adoption: Drive Merchant Use of Key ShipBob Features.
  • Marry Merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features as part of ShipBob’s offerings.
  • Risk Management: Nip Issues in the Bud.
  • Actively monitor merchant health and take quick and decisive action to course-correct.
  • Collaboration: Involve Key Stakeholders and Teams.
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience.
  • Help dictate product and services road map to deliver greater impact to Merchant partners.
  • Perform: Nail Key Performance Indicators (KPIs).
  • NPS: foster Merchant advocacy by providing world class experience.
  • Churn: contribute to ShipBob’s company growth through high merchant retention.
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services.
  • Additional duties and responsibilities as necessary.

ShipBob provides logistics and order fulfillment services for e-commerce businesses, catering to both small and large clients. The company uses a warehouse management system (WMS) to manage inventory and streamline the order process. Clients send their products to ShipBob's fulfillment centers located in various countries, including the US, UK, EU, Canada, and Australia. When an order is placed, ShipBob picks, packs, and ships the product from the nearest center, ensuring fast delivery, with over 95% of orders shipped within two days in the US. Additionally, ShipBob offers services like EDI-automated workflows and retailer-compliant packing slips to help businesses manage wholesale orders. The company differentiates itself through its tech-enabled approach and focus on efficient shipping solutions. Its goal is to simplify logistics for e-commerce businesses, allowing them to focus on growth while ShipBob handles the fulfillment process.

Company Stage

Series E

Total Funding

$325.4M

Headquarters

Chicago, Illinois

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for DTC brands expanding internationally benefits ShipBob's global logistics network.
  • The rise of AI-driven inventory management enhances ShipBob's operational efficiency.
  • Increased popularity of subscription box services aligns with ShipBob's fulfillment capabilities.

What critics are saying

  • Increased competition from new entrants like Deliverr could pressure ShipBob's market share.
  • Dependency on Allcargo Logistics for freight services may disrupt ShipBob's operations.
  • Potential IPO in 2024 could shift focus from operations to financial reporting.

What makes ShipBob unique

  • ShipBob offers 1-2 day delivery with a vast network of fulfillment centers.
  • Its software integrates with major e-commerce platforms like Shopify and Amazon.
  • ShipBob provides EDI-automated workflows for seamless wholesale and retail order fulfillment.

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Benefits

Flexible time off

Remote HQ

401K match

Quarterly wellness days

Meeting-less Fridays

Parental leave

Happy hours, snacks, & club

Medical, dental, & vision coverage

Pet insurance

INACTIVE