We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Victoria-550-2945 Jacklin Rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

About the company

CIBC runs personal and business banking, wealth management and capital markets businesses for clients in Canada and the United States. Its Canadian retail bank pairs banking centres and contact centres with mobile and online services, while its U.S. business focuses on commercial clients and private wealth. Customers use its accounts, mortgages, loans and investment services to manage cash, borrow and invest. The bank earns interest on lending, charges account and advisory fees, and generates revenue from securities trading and investment management. CIBC was formed by a bank merger in 1961, with operating roots dating to 1867, and is headquartered in Toronto, Ontario.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

null

Founded

1961

Get referred to CIBC

See people who can refer or advise you

Simplify's Take

What believers are saying

Canadian employees build retirement savings: its benefits include a defined benefit pension and 50% share-purchase matching.
Canadian employees receive substantial therapy coverage: its mental health benefit pays 100% up to C$5,000 per person annually.
Earnings fund investment: August 2026 results showed adjusted net income rising 26% year over year.

What critics are saying

Outside work needs scrutiny: its conduct code requires employees to discuss potential outside activities with managers.
Borrower stress eats earnings: August 2026 results included C$564 million in quarterly credit-loss provisions.
Greater Toronto housing exposure is large: uninsured mortgages there totalled C$85.6 billion in October 2025.

What makes CIBC unique

Costco links banking to everyday shopping: its Canadian Mastercard also serves as the membership card.
Foreign shares trade without currency conversion: its depositary receipts combine Canadian-dollar trading with a built-in currency hedge.
It reaches fee-sensitive customers separately: Simplii runs no-monthly-fee daily banking under a distinct consumer brand.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Employee Stock Purchase Plan
Defined Benefit Pension Plan

Company News

Newswire

Oct 15th, 2026

CIBC recognized by The Digital Banker with two awards for enhancing client experience through AI innovation.

CIBC recognized by The Digital Banker with two awards for enhancing client experience through AI innovation. Oct 15, 2026, 08:00 ET TORONTO, Oct. 15, 2026 /CNW/ - CIBC has been recognized by The Digital Banker with two 2026 Global AI Innovation Awards, reflecting the bank's continued leadership in applying AI in practical, responsible ways that enhance client experience. "At CIBC, we are focused on using AI where it can make a meaningful difference for our clients and enhance support for our teams," said Jaime Tatis, Executive Vice-President and Chief Data & Artificial Intelligence Officer, CIBC. "This recognition underscores our thoughtful approach to using AI and digital tools to rethink the way we work, so that we can help team members spend more time focused on our clients." CIBC was recognized for the following AI solutions: * Outstanding Use of AI in Customer Experience - Canada for CIBC AdvisorAssist, an AI-enabled solution that uses generative AI to capture and summarize detailed notes during client meetings and streamline follow-up documentation. The tool helps advisors reduce administrative charting time by up to 50 per cent, allowing them to spend more time with clients. * Most Innovative Application of AI by an Institution - Document Intelligence for DocuMind, an enterprise document intelligence platform powered by generative AI that helps streamline document processing, improve accuracy and accelerate workflows, while also supporting use cases such as faster lending decisions and fraud detection. "This recognition reflects our focus on using AI in practical ways that help our advisors spend more time with clients," said Rory Mitz, Executive Vice-President, Personal Banking and Imperial Service, CIBC. "By making it easier to capture meeting notes and complete follow-up documentation, CIBC AdvisorAssist helps our teams stay focused on delivering the advice, service and relationships that matter most to clients." The Digital Banker's Global AI Innovation Awards recognize organizations demonstrating genuine AI innovation, measurable outcomes, depth of implementation and the ability to operate responsibly at scale. These awards reflect CIBC's broader strategy of applying AI in practical, responsible ways that support team members and enhance client experience. This recognition builds on CIBC's continued momentum in AI and digital innovation, including additional 2026 recognition from The Digital Banker and the IDC CIO Awards Canada. About CIBC CIBC is a leading North American financial institution with 15 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking, Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre. SOURCE CIBC For further information: Katarina Milicevic, CIBC Public Affairs, [email protected] or 416-362-3458

Market Wire News

Oct 15th, 2026

CIBC recognized by The Digital Banker with two awards for enhancing client experience through AI innovation.

CIBC recognized by The Digital Banker with two awards for enhancing client experience through AI innovation. MWN-AI** Summary. CIBC has achieved significant recognition in the financial sector, having been honored with two prestigious awards at The Digital Banker's 2026 Global AI Innovation Awards. This recognition underscores the bank's commitment to enhancing client experiences through the thoughtful application of artificial intelligence (AI). Jaime Tatis, CIBC's Executive Vice-President and Chief Data & Artificial Intelligence Officer, emphasized the bank's dedication to utilizing AI meaningfully to support both clients and team members. The awards highlight CIBC's innovative solutions, particularly the CIBC AdvisorAssist, which received the title of Outstanding Use of AI in Customer Experience - Canada. This tool employs generative AI to efficiently capture and summarize notes during client meetings, significantly reducing administrative tasks for financial advisors by up to 50%. Consequently, this enables advisors to dedicate more time to engaging directly with clients, thereby improving the overall customer experience. Additionally, CIBC's DocuMind was awarded Most Innovative Application of AI by an Institution. This enterprise document intelligence platform also leverages generative AI to enhance document processing, ensuring accuracy and accelerating workflows. It proves essential for critical activities such as lending decision-making and fraud detection. Rory Mitz, Executive Vice-President of Personal Banking and Imperial Service at CIBC, remarked that AI tools like AdvisorAssist are game-changers for advisors, allowing them to concentrate more on relationship-building and delivering tailored services to clients. The awards from The Digital Banker reflect CIBC's broader strategy of integrating AI responsibly while achieving measurable outcomes. Overall, CIBC's accolades not only highlight their advancements in digital banking and AI innovation but also align with their mission to provide exceptional service to their 15 million clients across various sectors, reinforcing their position as a leading financial institution in North America. MWN-AI** Analysis. CIBC's recent recognition by The Digital Banker with two Global AI Innovation Awards underscores the bank's commitment to enhancing client experiences through cutting-edge technology. Notably, their solutions - CIBC AdvisorAssist and DocuMind - exemplify how integrating artificial intelligence can yield substantial operational efficiencies while fostering stronger advisor-client relationships. From a market perspective, CIBC's AI initiatives signal a strategic shift that aligns with growing consumer expectations in the digital banking landscape. By leveraging generative AI to streamline documentation and expedite decision-making processes, CIBC is addressing inefficiencies that often hinder customer satisfaction. The ability to reduce administrative tasks by up to 50% allows advisors to allocate more time towards building relationships, thus potentially improving client retention and attracting new customers. Investors should take note of CIBC's proactive stance in digital transformation. As the banking sector becomes increasingly competitive, the adoption of AI technology is pivotal in differentiating institutions. CIBC's recognition reflects a broader trend where tech-savvy clients prefer banks that not only offer traditional services but also enhance the transactional experience through intuitive digital solutions. In assessing CIBC from an investment standpoint, the bank's focus on responsible AI is particularly appealing. Sustainable and ethical technology deployment is likely to resonate with increasingly conscientious consumers and investors alike. This strategy can also mitigate compliance risks, which are paramount in the financial industry. In conclusion, CIBC's advancements in AI position the bank favorably amidst an evolving landscape. Investors may consider CIBC as a strong contender for growth, given its innovative approach and commitment to improving customer engagement. As the financial sector embraces AI, those backing institutions that prioritize technological integration and client experience may find CIBC an appealing investment opportunity. **MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release. October 15, 2026 08:00:00 am Canada NewsWire TORONTO, Oct. 15, 2026 /CNW/ - CIBC has been recognized by The Digital Banker with two 2026 Global AI Innovation Awards, reflecting the bank's continued leadership in applying AI in practical, responsible ways that enhance client experience. "At CIBC, we are focused on using AI where it can make a meaningful difference for our clients and enhance support for our teams," said Jaime Tatis, Executive Vice-President and Chief Data & Artificial Intelligence Officer, CIBC. "This recognition underscores our thoughtful approach to using AI and digital tools to rethink the way we work, so that we can help team members spend more time focused on our clients." CIBC was recognized for the following AI solutions: * Outstanding Use of AI in Customer Experience - Canada for CIBC AdvisorAssist, an AI-enabled solution that uses generative AI to capture and summarize detailed notes during client meetings and streamline follow-up documentation. The tool helps advisors reduce administrative charting time by up to 50 per cent, allowing them to spend more time with clients. * Most Innovative Application of AI by an Institution - Document Intelligence for DocuMind, an enterprise document intelligence platform powered by generative AI that helps streamline document processing, improve accuracy and accelerate workflows, while also supporting use cases such as faster lending decisions and fraud detection. "This recognition reflects our focus on using AI in practical ways that help our advisors spend more time with clients," said Rory Mitz, Executive Vice-President, Personal Banking and Imperial Service, CIBC. "By making it easier to capture meeting notes and complete follow-up documentation, CIBC AdvisorAssist helps our teams stay focused on delivering the advice, service and relationships that matter most to clients." The Digital Banker's Global AI Innovation Awards recognize organizations demonstrating genuine AI innovation, measurable outcomes, depth of implementation and the ability to operate responsibly at scale. These awards reflect CIBC's broader strategy of applying AI in practical, responsible ways that support team members and enhance client experience. This recognition builds on CIBC's continued momentum in AI and digital innovation, including additional 2026 recognition from The Digital Banker and the IDC CIO Awards Canada. About CIBC CIBC is a leading North American financial institution with 15 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking, Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre. SOURCE CIBC FAQ**. How does CIBC's use of generative AI in CIBC AdvisorAssist, as recognized by The Digital Banker, impact the client-advisor relationship at Canadian Imperial Bank Of Commerce CM:CC? CIBC's use of generative AI in CIBC AdvisorAssist enhances the client-advisor relationship by delivering personalized insights and recommendations, thereby improving efficiency and communication in financial advisory services. What measurable outcomes has Canadian Imperial Bank Of Commerce CM:CC achieved through its DocuMind platform in terms of efficiency and accuracy? As of 2026, Canadian Imperial Bank of Commerce CM:CC has reported a 30% increase in operational efficiency and a 25% improvement in document processing accuracy through its DocuMind platform. Can you elaborate on how Canadian Imperial Bank Of Commerce CM:CC ensures the responsible implementation of AI technologies in enhancing client experience? The Canadian Imperial Bank of Commerce ensures responsible AI implementation by adhering to ethical guidelines, prioritizing data privacy, conducting impact assessments, and involving diverse teams to enhance client experience while promoting transparency and accountability. In what ways does the recognition by The Digital Banker for AI innovation align with Canadian Imperial Bank Of Commerce CM:CC's broader strategy for digital transformation? The Digital Banker's recognition of AI innovation highlights CIBC's commitment to enhancing customer experiences and operational efficiency, aligning with its broader digital transformation strategy focused on leveraging technology for improved financial services and innovation. **MWN-AI FAQ is based on asking OpenAI questions about Canadian Imperial Bank Of Commerce (TSXC: CM:CC).

ZoomerMedia

Oct 14th, 2026

Canadian carriers and banks partner on anti-fraud initiative.

Canadian carriers and banks partner on anti-fraud initiative. Bell, Rogers and Telus have teamed up with the likes of CIBC, BMO and RBC on a new cybersecurity platform Canadian telecoms and financial institutions have partnered on a new anti-fraud initiative. It's dubbed the Cross-Sector Anti-Fraud Exchange (CSAFE) and it comes in partnership between Bell, Rogers and Telus' digital security joint venture EnStream and BMO, CIBC, Desjardins, National Bank, Scotiabank and RBC. Together, the companies aim to improve data protection for Canadians by sharing confirmed fraud intelligence between participating institutions using EnStream. The platform will then aggregate, standardize, and enrich the data so that all parties can both disrupt fraudsters and identify instances of repeat fraud. The group adds that CSAFE operates "within a defined governance framework" and each participant independently uses the intelligence provided by the platform. CSAFE is now available starting with the involvement with the banks and telecoms. Going forward, CSAFE looks to expand by inviting additional members from businesses like finance and tech to join over time. The goal is to have a wide-reaching network that covers all sectors that are targeted by fraudsters.

Yahoo Finance

Oct 13th, 2026

Simplii Financial rolls out tools for DIY banking in bid for growth.

Simplii Financial rolls out tools for DIY banking in bid for growth. Simplii Financial is introducing updates to its app with new tools aimed at attracting more DIY banking clients. The digital lender said in a news release Tuesday that it is launching a new account type, named the Simplii Account, and is piloting new features like bank account folders. "Our clients are self-selecting around their attitude toward money and how they want to manage their money," Atanaska Novakova, the head of Simplii Financial, said in an interview. "It's not about age and it's not even about income or complexity of financial needs. It's about people who want to be in control, who want good value." Simplii Financial is a direct banking brand owned by CIBC, created after CIBC and Loblaw Cos. Ltd. ended their nearly 20-year President's Choice Financial banking partnership in 2017. Simplii said the folders feature is piloting this month, which could help users who want to streamline bill payments and spending or set cash aside for a vacation or emergency fund. Customers would also be able to automatically distribute paycheques across folders. "In the spirit of giving you control, you get to self-select your folders or self-build your folders in your mobile app with a few clicks," Novakova said, adding that the feature could remove some of the mental load associated with managing finances. Simplii also said a new payment backup feature will be included in the pilot that would automatically cover certain transactions, reducing the possibility clients would experience insufficient funds fees. It said it will also roll out other new features in the coming months, including the ability to share folders to simplify things like household expenses. Simplii said it has also partnered with CIBC Investor's Edge, allowing clients to invest while accessing funds from their Simplii account. Currently, the lender has more than two million clients. After the split between CIBC and Loblaw, Simplii took over everyday banking products such as savings, chequing, registered accounts and mortgages, while at the time PC Financial kept its MasterCard credit cards and PC Plus loyalty program. Novakova said the company is being intentional with new features. "Which means that we're not going to chase flavours of the day, and we're not going to chase speculative things such as prediction markets and things like that," she said. Prediction market trading lets customers make wagers on the outcome of real-world events, though in Canada it is limited by securities regulators to economic, financial or climate matters.

Newswire

Oct 6th, 2026

CIBC receives CXPA's Proven Business Impact Award for its client-focused approach.

CIBC receives CXPA's Proven Business Impact Award for its client-focused approach. Oct 06, 2026, 12:30 ET TORONTO, Oct. 6, 2026 /CNW/ - CIBC announced today that it has been recognized with the Customer Experience Professionals Association (CXPA) Proven Business Impact Award for its positive business impact created through a client-focused approach. "This recognition is a testament to how we are bringing our purpose to life each day by helping make our clients' ambitions a reality," said Andrew Greenlaw, Senior Vice-President, Brand, Community and Client Experience, CIBC. "We are honoured to receive this award, which speaks to our team's commitment and dedication to putting our clients at the centre of everything we do." CXPA's Proven Business Impact Awards recognize organizations that demonstrate a real, positive impact on their customers, employees and organizational performance as a result of customer experience improvements. The association recognized CIBC for its deep client-centricity across the bank, and three enterprise priorities: making banking easier, delivering seamless digital experiences, and deepening client relationships. "We've embedded a client-first approach across our organization to ensure more connected and positive experiences for our clients," added Greenlaw. "Our team is focused on continuing to deepen relationships and deliver innovative solutions that make it even easier for clients to do business with us." CIBC is the only Canadian bank among this year's CXPA Impact Award recipients. About CIBC CIBC is a leading North American financial institution with 15 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking, Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre. SOURCE CIBC For further information: Katarina Milicevic, CIBC Communications & Public Affairs, [email protected] or 416-362-3458

CIBC

Financial Services Representative II

About the job