Full-Time

User Researcher

Growth

Posted on 6/4/2024

Chime

Chime

1,001-5,000 employees

Financial technology services with fee-free features

Fintech

Senior

San Francisco, CA, USA + 1 more

Required Skills
Marketing
Product Design
Data Analysis
Requirements
  • 4-5+ years of user research experience for consumer products with digital experiences
  • Independently crafted research studies that positively influenced user needs and business metrics
  • Conducted research collaboratively and engaged stakeholders beyond research reports
  • Proficiency in communicating user research findings with cross-functional partners
  • Experience in various research methodologies such as survey writing, user interviews, usability testing, etc.
  • Understanding of different research methods and when to apply them
  • Experience working in a startup environment
  • Master's degree or PhD in a related field is a plus
  • Experience in a Growth organization is a plus
Responsibilities
  • Conduct thoughtful research on company strategy, products, and services
  • Collaborate with stakeholders from Product, Design, Marketing, and Analytics
  • Develop mixed-method research studies involving stakeholders
  • Produce human-readable research artifacts
  • Champion user advocacy throughout the organization

Chime is a leader in the financial technology sector, offering innovative solutions such as fee-free banking, early paycheck access, and tools to improve credit. The company's commitment to eliminating unnecessary fees coupled with its partnerships with established banks provides a strong competitive edge. Chime fosters a culture of inclusivity and customer-centric innovation, making it an excellent workplace for those passionate about revolutionizing the banking experience.

Company Stage

Series G

Total Funding

$2.2B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

6%

1 year growth

12%

2 year growth

15%

Benefits

Competitive salary based on experience

401k match plus the usual medical, dental, vision, life, and disability benefits

Generous vacation policy and company-wide Take Care of Yourself Days

Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!