Service Manager

About the role

About the role

As a Service Manager (CE), you will play a key role in supporting Tesco Business Solutions Budapest by partnering closely with leaders across all business functions. You will act as a trusted advisor to the local leadership team, driving service excellence, governance, performance visibility, and continuous improvement initiatives across the organisation.

This is a highly collaborative role requiring strong stakeholder management and the ability to influence and engage leaders at multiple levels. While your primary focus will be supporting and working with the TBS Budapest leadership community, you will also collaborate with the wider Service Management network and receive support from the TBS India Service Management Office team to ensure alignment with global standards and best practices.

What's in it for you
We know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving — talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:
 

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
• Solid Business Background with more than 100 proud years of company history
• We are a Great Team, and we are not fond of any formalities here
• Modern Office with great location (e.g.: free parking)
• Flexible working policy

You will be responsible for
 

• Acting as the key Service Management representative for the Central Europe (CE) functions within Tesco Business Solutions (TBS) Budapest, ensuring strong service performance and operational excellence across supported business areas.
• Working closely with the TBS India Service Management Office team and partnering with Service Managers across the organization to drive a consistent service management approach.
• Monitoring service performance, analysing operational data and trends, identifying risks, and providing actionable insights to senior stakeholders and leadership teams.
• Owning and coordinating monthly and quarterly service reviews, ensuring clear follow-up actions, accountability, and continuous improvement of services.
• Acting as the main point of contact for service-related topics, supporting stakeholders across multiple functions and helping resolve operational challenges.
• Driving service management maturity by maintaining governance frameworks, improving reporting standards, and ensuring high-quality service documentation.
• Identifying opportunities for automation, process simplification, and innovation, leveraging technologies such as AI and RPA to enhance service outcomes.
• Supporting the CE Hub leadership team with service insights, performance reporting, and strategic recommendations that contribute to business objectives.

You will need
 

• 8+ years of experience in Operations, Service Management, Programme Management, or a similar business support environment.
• Strong analytical skills with experience managing complex datasets, identifying trends, and translating data into meaningful business insights.
• Proven ability to collaborate with cross-functional business and technology teams in a fast-paced, international environment.
• Experience working with senior stakeholders and confidence in presenting service performance, risks, and improvement plans.
• A continuous improvement mindset with a passion for simplifying processes and driving operational excellence.
• Strong communication, stakeholder management, and influencing skills.
• The ability to thrive in an agile, evolving, and sometimes ambiguous environment.
• Experience with Service Management frameworks, governance, reporting, and performance management is highly desirable.
• Fluent English communication skills, both written and spoken, to collaborate effectively with international stakeholders, including the TBS India SMO team.

About us
We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.