Associate Lead - Platform Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What you'll do: Associate Lead - Platform Services in the Platforms and Products will…

Job Description

ZS’ medical affairs technology, AI and analytics capabilities bring together a connected suite of products that help medical affairs organizations identify gaps in care, understand and engage relevant experts, generate scientific and medical insights, enable field medical teams, and measure impact.

The medical affairs portfolio includes Care Gap Intelligence, Opinion Leader Intelligence, Scientific Medical Intelligence, Patient Outcomes Impact, and Medical Customer Engagement.

We are looking for an Associate Lead based in Princeton, NJ, with a primary focus on client delivery, customer success, and delivery management. The role will work closely with clients, ZS client service teams, product teams, and global delivery teams to translate client needs into well-defined delivery plans and ensure successful implementation, adoption, and ongoing support of our medical affairs technology solutions.

The Associate Lead will serve as a day-to-day client contact and delivery lead, managing client communication, coordinating workstreams, maintaining quality, and proactively addressing risks and issues. Success in this role will be centered on delivery outcomes, client satisfaction, and helping clients realize value from our products and capabilities.

What You’ll Do

• Lead client engagements from requirements gathering and solution configuration through validation, rollout, and ongoing delivery, ensuring alignment with agreed scope, timelines, and client objectives.

• Serve as a day-to-day client contact, building trusted relationships and maintaining clear, proactive communication on progress, priorities, decisions, and next steps.

• Manage delivery plans across workstreams, coordinating with global delivery teams to establish clear responsibilities, track milestones, resolve dependencies, and address blockers.

• Lead client status meetings, requirements discussions, working sessions, solution walkthroughs, and readouts, translating technical and analytical details into clear business implications.
• Review client-facing analyses, presentations, platform outputs, and other deliverables to ensure accuracy, clarity, consistency, and alignment with client requirements.
• Proactively identify delivery risks, scope changes, and client concerns; coordinate resolution and escalate issues with clear recommendations when needed.
• Support customer success through onboarding, training, adoption support, and ongoing engagement, helping clients use our medical affairs technology capabilities effectively.
• Coordinate client support requests with product and delivery teams, ensuring clear ownership, timely follow-through, and communication through resolution.
• Gather client feedback, monitor satisfaction, and identify practical improvements to the client experience and delivery approach.
• Partner with product teams to communicate client requirements, implementation learnings, and recurring issues that can inform product improvements.
• Maintain a strong understanding of our medical affairs technology capabilities, relevant data sources, and medical affairs use cases to guide delivery and support informed client discussions.
• Support business development activities as needed, including product demonstrations, proposals, and scoping inputs, drawing on delivery experience and client needs.

What You’ll Bring

• Bachelor’s degree with strong academic performance; an advanced degree is a plus.

• 4+ years of relevant experience in consulting, life sciences, analytics, technology implementation, customer success, or a related environment.

• Experience managing client-facing delivery or implementation workstreams, including requirements gathering, planning, stakeholder coordination, and issue resolution.
• A strong client-service mindset, with a focus on understanding client needs, building trust, and delivering a positive client experience.
• Strong verbal and written communication skills, with the ability to communicate complex ideas clearly and provide concise, actionable updates.
• Confidence leading client meetings, working sessions, presentations, and solution walkthroughs.
• Strong organizational and delivery management skills, with the ability to manage multiple engagements, priorities, and dependencies in parallel.
• Strong problem-solving skills and the ability to structure ambiguous requirements into clear actions and delivery plans.
• Ability to understand data sources, analytical approaches, and technology capabilities and translate them into business value for clients.
• Strong attention to detail and commitment to producing accurate, high-quality client deliverables.
• Ability to collaborate effectively across client service, product, and global delivery teams, with clear ownership and follow-through.
• Exposure to medical affairs areas such as field medical/MSLs, KOL engagement, medical insights, congress planning, or scientific communications is a plus.
• Familiarity with HCP data, KOL intelligence, medical affairs analytics, or healthcare technology platforms is a plus.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

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How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.               

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working.  A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed.  Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

To complete your application:
An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:
www.zs.com