General Manager

Job Description

• Responsible for assisting with the planning and managing of the overall operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

  The General Manager will plan, organize, direct and coordinate management activities of the operations. He/she is responsible for delivering results that contribute to the mission and overall success of  the hotel.

  Primary Responsibilities

  Business Performance

• Support the annual budgeting process and financial forecast for the operations departments
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Gather and report financial information to Owner
• Operation
• Develop, recommend, implement and manage the operational department’s annual and long-term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Represent the Brand in projecting a credible image to the market, residents and colleagues alike
• Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
• Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

• Team Management

• Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the operations departments management team
• Constantly monitor team members performance, attitude and degree of professionalism.

Qualifications

• A minimum of 3 years’ experience as a General Manager in a premium or midscale hotel, preferably within Vietnam.
• Proven ability to lead and drive a dynamic team with an enabling and collaborative leadership style.
• Strong knowledge of finance, revenue, sales & marketing.
• Proficiency in English is required.
• Bachelor diploma for the work permit application.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide;
• Develop your talent through Accor’s learning programs;
• Opportunity to grow within your property and across the world;
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.