Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. Location: MelbourneContract Type: 12-month fixed-term contract What You'll Do Front-of-House, Office Experience & Stakeholder Management <ul><li>Deliver exceptional reception and front-of-house services, independently managing visitor enquiries, guest access and client hospitality while anticipating needs and ensuring a consistently professional and welcoming experience. </li><li>Build and maintain strong relationships with senior stakeholders, colleagues and external partners, confidently managing expectations, navigating competing priorities and delivering high-quality service. </li><li>Independently manage enquiries and requests through the Office Experience inbox, resolving operational challenges and escalating complex matters appropriately to maintain service continuity. </li><li>Partner closely with the Melbourne Office Lead to foster a vibrant, connected and inclusive office culture, identifying opportunities to bring people together through meaningful events, engagement initiatives and everyday connection points. </li><li>Take a proactive approach to the overall office atmosphere and experience, ensuring the workplace is consistently welcoming, well presented, comfortable and thoughtfully maintained, with attention to the small details that make a meaningful difference to employees and visitors.</li></ul> Workplace Operations & Facilities Management <ul><li>Provide informal leadership and guidance to Office Experience colleagues, acting as an approachable and reliable source of support on daily operational matters. </li></ul><ul><li>Take ownership of daily workplace operations, liaising with Building Management and external service providers, coordinating regular office inspections and managing maintenance and cleaning requests. </li></ul><ul><li>Oversee operational administration, including office supplies, supplier invoices, expense tracking, event budgets and workplace records, identifying opportunities to improve efficiency and service delivery. </li></ul><ul><li>Proactively identify opportunities to optimise office expenditure, improve supplier arrangements and introduce cost efficiencies, balancing financial responsibility with the delivery of a high quality workplace experience.</li></ul> Meetings, Events & Employee Experience <ul><li>Coordinate meeting and event logistics, including room bookings, audiovisual arrangements, catering, office calendars and event communications, providing experienced operational support for internal events, workshops and client-facing functions led by others. </li></ul><ul><li>Bring creativity and warmth to the office experience, building meaningful relationships across the office, fostering a sense of connection and belonging, and helping create a welcoming, vibrant and inclusive workplace. </li></ul><ul><li>Coordinate employee onboarding, transitions and office engagement activities, including office tours, welcome arrangements and departure processes, while maintaining accurate workplace information, internal resources and communications. </li></ul><ul><li>Take ownership of the planning and execution of key office meetings and communications, including preparing professional presentation materials, coordinating agendas and logistics, and ensuring meetings are well organised, engaging and delivered seamlessly. </li></ul><ul><li>Actively seek and respond to employee feedback, identifying opportunities to enhance the office environment, strengthen engagement and continuously improve the overall workplace experience. </li></ul> Team Coordination & Continuous Improvement <ul><li>Coordinate daily Office Experience team activities, including team check-ins, operational priorities and task allocation, ensuring effective coverage across workplace services and adapting to changing business needs. </li></ul><ul><li>Share knowledge and provide guidance to colleagues on workplace systems and processes, supporting effective collaboration and consistent service standards. </li></ul><ul><li>Proactively identify and implement opportunities to improve workplace processes, operational efficiency and service delivery, working with the Operations Senior Manager to drive practical improvements that enhance team effectiveness and the employee experience. </li></ul> What You'll Bring<ul><li>Experience in office administration, workplace operations, hospitality or a similar service-focused environment is preferred. </li><li>Demonstrated experience engaging senior stakeholders, building trusted relationships, managing expectations and responding confidently to evolving business needs. </li><li>Strong interpersonal and communication skills, with the ability to influence outcomes and engage effectively with diverse audiences. </li><li>Demonstrated ability to independently manage competing priorities, anticipate needs and deliver high-quality outcomes in a fast-paced environment. </li><li>Sound judgement and practical problem-solving skills, with the ability to resolve operational challenges and escalate appropriately. </li><li>Strong organisational skills and attention to detail, with experience coordinating activities, managing logistics and maintaining accurate records. </li><li>A collaborative and adaptable approach, with the ability to guide colleagues, share knowledge and contribute to team effectiveness. </li><li>Proficiency in Microsoft Office and workplace systems, with the ability to learn new tools and improve processes. </li><li>A genuine passion for creating an exceptional workplace experience, with a proactive mindset, strong attention to detail and the ability to identify opportunities that strengthen office culture, connection and engagement. </li></ul> Additional infoDiversity of thought, background, and experience is a core part of our BCG values and is key to how we deliver value to clients.  We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, empowered to be themselves and contribute to their fullest potential.  Applications are encouraged from people of all backgrounds, including Indigenous Australians, individuals with disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender-diverse individuals.  We want to make sure everyone experiences a positive, barrier-free recruiting process. Please reach out to Georgina Warren (<a href="mailto:Warren,%20Georgina%20<[email protected]>" target="_blank" rel="noopener">[email protected]</a>) at any stage if you require additional support or adjustments to assist you with your experience including support in submitting your application, providing identity documents, or attending a job interview. This includes any specific support for transgender and gender-diverse individuals. Our Purpose at Boston Consulting Group (BCG) is to unlock the potential of those who advance the world. We achieve this when we bring together diverse perspectives and foster an inclusive culture where everyone is supported to contribute to their full potential. Our Reconciliation Action Plan (RAP), Disability Inclusion Action Plan (DIAP) are two examples of how we put our commitments into action. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. <a href="https://careers.bcg.com/global/en/e-verify" target="_blank">Click here </a> for more information on E-Verify.

Boston Consulting Group

Office Experience Senior Coordinator

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Boston Consulting Group

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