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Full-Time

Saas Engineering Manager

Confirmed live in the last 24 hours

Epic Games

Epic Games

5,001-10,000 employees

Develops games and provides development tools

Consumer Software
Gaming

Mid

Washington, USA

Open to multiple locations across the US, including Washington.

Category
Engineering Management
Software Development Management
Required Skills
Agile
Communications
Atlassian
SCRUM
Requirements
  • 3+ years of experience managing an IT team in SaaSOps, Collaboration Tools, Application Engineering, or similar, driving technical decisions and mentoring engineers
  • 3+ years of hands-on experience as a SaaS application administrator or engineer
  • Proven experience supporting enterprise communication tools such as Google Workspace and Slack
  • Experience as an engineer but knows how to be a coach (not a player)
  • Ability to effectively communicate with both technical and non-technical teams
  • Ability to gather and translate requirements needed to build effective, sustainable solutions that align with the overall business and Tech Services objectives
  • In depth experience with public/private/hybrid cloud models, systems management, IT Operations tools and best practices
  • Strong technical communication and documentation skills
  • Familiarity with Agile work methodology
  • Familiarity with tracking work management in Atlassian tools
Responsibilities
  • Lead the IT team responsible for managing a broad portfolio of critical SaaS apps, including Google Workspace, Slack, and more
  • Use your technical and strategic expertise to ensure these tools are robust, secure, and scalable
  • Provide support, leadership, and guidance to the team, helping them understand the team’s priorities and the impact of their work
  • Collaborate with cross functional customer success and outsourced support teams to evaluate and make decisions about critical enterprise tools
  • Partner closely with the User Engineering producer (Scrum Master / PM) to review backlog items, prioritize projects and tasks, to deliver on our commitments to the business, tracking work in a reasonable manor
  • Work with Business Operations for regular audits of enterprise SaaS applications to evaluate their support model and suggest improvements to system ownership and support
  • Partner with IT Support to ensure that escalations between support and engineering teams for systems owned in this space are consistent and scalable
  • Focus on strategy and vision for the team that leads us towards fully automating all workflows possible
  • Partner with other Tech Services teams to identify product gaps, create and implement new solutions

Epic Games develops and publishes popular video games like "Fortnite" and "Unreal Tournament," available on platforms such as iOS, Android, and PC. The company also provides Epic Online Services, which offer tools for other developers to manage and scale their games, including backend support and online multiplayer features. Unlike many competitors, Epic Games shares its technology, such as the Unreal Engine, allowing other developers to create their own games. The goal of Epic Games is to enhance gaming experiences for players while empowering developers with the necessary tools and support.

Company Stage

IPO

Total Funding

$15.4B

Headquarters

Cary, North Carolina

Founded

1991

Growth & Insights
Headcount

6 month growth

8%

1 year growth

17%

2 year growth

35%
Simplify Jobs

Simplify's Take

What believers are saying

  • Epic Games' continuous innovation, such as the introduction of new game modes like 'Fortnite Reload,' keeps the gaming experience fresh and engaging for users.
  • Strategic partnerships, like the one with AWS for the Women Creators Program, highlight Epic Games' commitment to diversity and industry leadership.
  • The company's multifaceted revenue streams, including game sales, in-game purchases, and licensing fees from Unreal Engine, provide financial stability and growth potential.

What critics are saying

  • The ongoing legal battle with Apple could hinder Epic Games' expansion plans and create financial and operational uncertainties.
  • The highly competitive gaming market requires constant innovation and successful new releases, which can be challenging to sustain.

What makes Epic Games unique

  • Epic Games leverages its highly popular titles like 'Fortnite' to create a strong brand presence and loyal user base, unlike many competitors who struggle to maintain consistent hits.
  • The Unreal Engine, a powerful and widely-used game development tool, sets Epic Games apart by providing a robust platform for other developers, creating an ecosystem that extends beyond their own games.
  • Epic Online Services offers comprehensive backend support and multiplayer capabilities, making it easier for developers to scale their games, a service not commonly provided by other game developers.

Benefits

Health coverage - 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match and profit share

Robust mental well-being programs & free therapy and coaching for employees & dependents

Unlimited PTO & sick time

Paid sabbatical