Utopia

Enterprise data management software and services

Housekeeping Supervisor

Janitorial ServicesUpdated on Nov 8

Full-timePuntarenas Province, Santa Teresa, Costa RicaNo salary listedIn-person

About the Job

Requirements

More than 4 years of experience in private homes and/or luxury hotels, ideally supervising teams.
Knowledge of cleaning techniques and care for fine materials such as wood, marble, and fine textiles.
Conversational English at B2–C1 level.
Strong organization, leadership, and attention to detail.
Absolute discretion and professional conduct.

Responsibilities

Supervise and coordinate the cleaning team, assigning daily tasks, schedules, and priorities.
Ensure all areas of the residence, including bedrooms, common areas, exteriors, and service areas, remain immaculate according to luxury standards.
Manage laundry and care for delicate garments, bed linens, and high-quality textiles.
Control inventory of cleaning products, amenities, and supplies, and manage supplier relationships.
Prepare the residence for guest arrivals, events, and special stays, accommodating clients’ personal preferences.
Care for furniture, artwork, surfaces, and valuables using appropriate methods and products for each material.
Report and follow up on maintenance or repair needs.

Desired Qualifications

Experience supervising teams is ideal.

Supervisor/a de Ama de Llaves

Utopia · Santa Teresa, Costa Rica · Temporary · Posted 2026-10-06

Workplace: on_site

Department: Core

Description

Buscamos un Housekeeping Manager con experiencia para supervisar la limpieza y el mantenimiento de una residencia privada en Santa Teresa, Costa Rica. Serás responsable de que la residencia se mantenga impecable en todo momento, coordinando al equipo de limpieza y cuidando cada detalle con un fuerte énfasis en la calidad, la discreción y la adaptabilidad.

Supervisar y coordinar al equipo de limpieza, asignando tareas, horarios y prioridades diarias.
Garantizar que todas las áreas de la residencia (habitaciones, áreas comunes, exteriores y zonas de servicio) se mantengan en estado impecable según estándares de lujo.
Gestionar la lavandería y el cuidado de prendas delicadas, ropa de cama y textiles de alta calidad.
Controlar el inventario de productos de limpieza, amenities y suministros, así como la relación con proveedores.
Preparar la residencia para la llegada de huéspedes, eventos y estadías especiales, atendiendo las preferencias personales de los clientes.
Velar por el cuidado de mobiliario, obras de arte, superficies y objetos de valor, aplicando los métodos y productos adecuados para cada material.
Reportar y dar seguimiento a necesidades de mantenimiento o reparaciones.

Requirements

Más de 4 años de experiencia en hogares privados y/o hoteles de lujo, idealmente con experiencia supervisando equipos.
Conocimiento de técnicas de limpieza y cuidado de materiales nobles (maderas, mármol, textiles finos, etc.).
Excelente capacidad de organización, liderazgo y atención al detalle.
Absoluta discreción y conducta profesional.
Inglés conversacional(B2 - C1).

Benefits

Se incluye hospedaje
Participación en un entorno internacional de hotelería y hospitalidad de lujo.
Oportunidad de crear procesos y estándares de housekeeping desde cero.
Exposición a proyectos exclusivos y de alto perfil con clientes de clase mundial.

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About the Company

Utopia

Enterprise data management software and services

Utopia Global provides enterprise data management software and services to ensure data quality, governance, and migration across an organization’s systems. Its core product is an end-to-end data quality, migration, and governance suite, with exclusive SAP MDG extensions like SAP Master Data Governance, the enterprise asset management extension by Utopia, and SAP Asset Information Workbench, using workflow-driven processes and machine learning to manage master data for assets and retail. It differentiates itself through a deep SAP partnership and tailored MDG extensions for asset management, retail, and fashion, plus a long-running focus on data lifecycle management since 2003, blending software with data-focused services. Its goal is to help organizations have accurate, governed data across ERP and operational systems to support SAP S/4HANA migrations, digital twins, and predictive maintenance, enabling reliable analytics at scale.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $50M
Headquarters: Mundelein, IL
Founded: 2003

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