Full-Time

Senior Product Specialist

Adoption

Zenoti

Zenoti

1,001-5,000 employees

Cloud-based SaaS for salons and spas

No salary listed

Hyderabad, Telangana, India

In Person

Night shift from 6 PM to 1 AM is required; short-notice travel to customer locations may be required.

Category
Solution Engineering (1)
Required Skills
Microsoft Office
JavaScript
JIRA
HTML/CSS

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Requirements
  • 3-7 years of experience in implementation and support of enterprise products.
  • Availability to work the night shift from 6 PM to 1 AM.
  • Strong software exposure and the ability to master product functionality, translate complex requirements into coherent and viable product designs, and configure software solutions.
  • Strong verbal and written communication skills, especially for requirements and solution documentation.
  • Ability to manage and work across multiple projects.
  • Strong ability to demonstrate, train, and deliver excellent customer presentations.
  • Strong logical, analytical, and problem-solving skills.
  • Willingness to travel on short notice to customer locations when required.
  • Good understanding of Microsoft Office, JIRA, and Basecamp applications.
Responsibilities
  • Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
  • Drive demos, walkthroughs, and solution reviews with customers.
  • Design and configure solutions and set up proofs of concept and pilots for high-priority and large customers, ensuring successful implementations.
  • Configure Zenoti to meet customer business scenarios.
  • Identify risks based on current product capabilities and define and implement mitigation plans.
  • Address customer issues and concerns in a timely manner to ensure customer satisfaction.
  • Align working hours with customer time zones to build customer relationships and provide exceptional and timely service.
  • Stay up to date with product knowledge, business flows, sales processes, and market dynamics.
  • Apply deep subject matter expertise and technical understanding of the product, integration points, and enterprise scenarios.
  • Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
  • Ensure adherence to service-level agreements and key metrics according to organizational goals and objectives.
  • Coordinate with internal teams to meet customer needs and requirements while managing customer expectations.
Desired Qualifications
  • Knowledge of web design using HTML and JavaScript.
  • Experience in the wellness or spa industry.
  • Eagerness to learn about opportunities and challenges driving revenue in the health and wellness industry.

Zenoti is a cloud-based software provider for salons, spas, and med spas that offers a full SaaS platform to run business operations. It serves over 12,000 businesses in more than 50 countries, providing tools for appointment scheduling, billing, payments, reporting, analytics, marketing, employee management, and inventory control. The product works as a cloud-hosted subscription service, delivering features such as online booking, self-check-in, e-payments, and digital reviews, with 24/7 support and assistance with data migration. Zenoti differentiates itself by delivering an integrated, end-to-end suite tailored to beauty and wellness businesses, enabling touchless interactions and centralized management across locations. Its goal is to help clients enhance customer experience, unify their brand, and automate front-desk tasks to run their operations more efficiently and grow globally.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$331M

Headquarters

Bellevue, Washington

Founded

2010

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 2026 Predictive Intelligence targets churn, staffing, and inventory before revenue leakage.
  • Innergize 2026 brings 1,000+ operators, creating a sales and retention engine.
  • Zenoti claims AI automation generated $1 billion incremental revenue across 30,000 businesses.

What critics are saying

  • Zenoti announced layoffs in March 2026, signaling restructuring and margin pressure.
  • Fresha, Mindbody, Vagaro, and Phorest undercut Zenoti on price and simplicity.
  • AI features commoditize fast; if ROI stalls, enterprise customers migrate to cheaper platforms.

What makes Zenoti unique

  • Zenoti unifies booking, payments, marketing, inventory, and AI for 30,000+ businesses.
  • Zenoti owns enterprise workflows for multi-location salons, spas, medspas, and gyms.
  • Innergize 2026 showcases specialized AI agents, reinforcing Zenoti as an operating system.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Parental Leave

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

2%

2 year growth

3%
Salon Today
Aug 27th, 2026
Zenoti's Innergize 2026 brings AI transformation to beauty and wellness; live from the people already doing it.

Zenoti's Innergize 2026 brings AI transformation to beauty and wellness; live from the people already doing it. More than 1,000 salon, spa, medspa, and fitness leaders are expected to gather in Seattle over three days in September to see AI in action, learn from one another, and leave with a plan they can use the moment they land home. August 27, 2026 5 min to read * Zenoti's Innergize 2026 event in Seattle aims to showcase AI implementations in the beauty and wellness industry. * The gathering expects participation from over 1,000 leaders across salons, spas, medspas, and fitness sectors. * Attendees will engage in learning and collaboration, with the goal of crafting actionable plans to implement upon returning home. *Summarized by AI Zenoti, a leading cloud software platform for the beauty and wellness industry, recently announced the agenda for Innergize 2026, its annual conference taking place September 20-22 in Seattle. AI is moving faster than any business can keep up with alone. That's the reality facing every beauty and wellness operator today, and it is why more than 1,000 salon, spa, medspa, and fitness owners will come together for three days built around one conviction: the operators pulling ahead are not reading about AI. They are learning from each other. Innergize 2026 is where that learning happens. Attendees will see exactly how businesses like theirs are using AI right now, get hands-on with what is working, and walk away with a network of peers navigating the same moment. Ad Loading... "We built Innergize around a simple belief: no operator should have to figure this out alone," said Sudheer Koneru, CEOof Zenoti. "The businesses that will lead this industry over the next decade are not going to be the ones that waited for a perfect plan. They are going to be the ones who showed up, found their people, saw what was possible, and moved. Innergize is where that starts." AI sessions focused on practical application. Every session at Innergize 2026 is built around practical application of AI, with sessions featuring real-world use cases, operator experiences, and strategies attendees can apply to their own businesses. AI Leader Showcase: Ten brands share how they are using AI right now to move faster, serve better, and outthink the competition. Not a panel of predictions, but a room full of peers who have made the shift, showing exactly what changed. Z-Force: Your Super-Powered AI Workforce: A full session on Zenoti's AI workforce of over 12 specialized agents built to run around the clock. Zenoti's product leadership walks through what each agent does, how they work together, and where to start. 10x Your AI Productivity - Stanford professor Jeremy Utley, whose podcast Beyond the Prompt ranks in the top 1% globally, leads a session on moving beyond using AI as a tool and learning to work with it as a strategic thought partner. Ad Loading... The End of Anti-Aging: How AI and Longevity Are Creating the Next Consumer Health Revolution - Microsoft's Sally Ann Frank explores how AI and personalized wellness are reshaping the longevity economy and creating new opportunities for health and wellness businesses. The business case for AI. Across Zenoti's base of more than 30,000 beauty and wellness businesses, AI-powered automation has generated over $1 billion in incremental revenue - through recovered bookings, converted leads, defended chargebacks, and filled slots. Medspas using smart automation have seen up to 90% reductions in no-shows. Salons leveraging Zenoti's shared AI intelligence model are acquiring 12% more new guests per location annually. AI is now converting 40% of missed calls with booking intent into confirmed appointments - even after hours and on holidays. New AI agents to debut at Innergize. Innergize attendees will get a firsthand look at Zenoti's latest AI innovations, including Predictive Intelligence, a recently announced suite of AI agents designed to help operators move from understanding what has already happened to anticipating what is likely to happen next. Dedicated agents address guest retention risk, staff scheduling, and inventory management, helping operators identify potential issues earlier and take action. Innergize will also be the stage for the next additions to Zenoti's AI Workforce. Attendees will get a first look at new AI agents debuting at the conference, designed to take on more of the work that currently falls on operators and their teams. A free AI consultation for every attendee. Every registered attendee can receive a complimentary 45-minute AI Workforce Clinic: a private, pre-booked session with a Zenoti expert who pulls up their actual business data, benchmarks them against top performers in their vertical, and builds a personalized step-by-step growth roadmap. Attendees leave with a specific list of AI agents to activate first and quick wins they can act on immediately. Ad Loading... What attendees say about Innergize. "The collaboration and the number of people coming together through Innergize - so passionate, kind, and open to sharing knowledge - is really special. The sense of community that's always there really stands out. For me, that's always going to be the most meaningful part." - Megan Murphy, President of Stores, The W Nail Bar "What I'm most excited about at Innergize is the opportunity to connect with other founders and entrepreneurs in the beauty and wellness space. It's a chance to develop partnerships that we may not have otherwise had access to, and that's been such a blessing for us."- Sarah Allen, CEO, Founder & Chief Clinical Officer, The Skin Clique Additional conference highlights. Deep End Competition - $50,000 Prize: Three finalists pitch their transformation ideas live on stage to a panel of industry leaders - including CEOs of The Joint Chiropractic, Head to Toe Brands, and 4Ever Young - for a shot at $50,000 in real capital. Golden Hands Awards: Eight categories honoring the industry's most outstanding providers across salons, spas, medspas, and nail studios. Keynote Speakers: Carlos Andrés Gómez (Author, Poet, Actor - featured on HBO's Def Poetry Jam) and David Wagner (Founder & CEO, Juut Salonspa - creator of the Daymaker movement) headline a speaker lineup that gives the industry permission to lead. Ad Loading... Golden Hands Celebration at the Seattle Aquarium: The awards evening takes place on Pier 59 overlooking Elliott Bay - with live feeding shows, VR experiences, sweeping waterfront views, and the live reveal of the Deep End winner. Registration and Information Innergize 2026 takes place September 20-22, 2026 in Seattle, Washington. Registration is open at www.innergize.me. Seats are limited. About Zenoti: Zenoti is a leading cloud software platform for the beauty and wellness industry, trusted by more than 30,000 businesses worldwide - from independent boutique salons to multi-location enterprise brands. Zenoti's unified platform covers appointment booking, payments, marketing, memberships, inventory, employee management, and AI-powered intelligence, giving operators a single source of truth across their entire business. About Inngergize: Innergize is Zenoti's annual conference for the beauty and wellness industry, bringing together salon, spa, medspa, and fitness leaders for keynotes, hands-on AI sessions, peer networking, and industry awards. Now in its third year, Innergize has become a defining gathering for operators who want to lead, not follow, what comes next. Quick answers. *Summarized by AI Ad Loading...

PR Newswire
Aug 13th, 2026
Zenoti launches predictive AI to forecast guest churn and optimise staffing across 30,000+ beauty businesses

Zenoti, a platform for beauty and wellness businesses, has launched Predictive Intelligence, a suite of AI agents designed to forecast guest churn, optimise staffing, and predict inventory needs. The technology serves over 30,000 businesses globally. The system comprises three agents: Retention Risk identifies at-risk guests through declining visit patterns; Staffing forecasts demand based on booking velocity and seasonal trends; and Inventory predicts product needs from consumption patterns and upcoming appointments. The platform draws on data from billions of appointments and transactions across its client base. According to CEO Sudheer Koneru, the shift moves operators "from reacting to anticipating" business challenges. Zenoti's unified platform integrates booking, payments, marketing, memberships, inventory management, and conversational intelligence from customer interactions.

Zenoti
May 11th, 2026
Zenoti among fast company's most innovative for 2026.

Zenoti among fast company's most innovative for 2026. Its AI Workforce is the bet behind the recognition: nine purpose-built agents handling the moments where revenue escapes a beauty or wellness business. Zenoti is listed in the Business Services category alongside Dell, HubSpot, and Schneider Electric, with artificial intelligence (AI) as the through line connecting this year's Business Services honorees.

PR Newswire
Apr 28th, 2026
Zenoti launches AI workforce with 10+ agents to automate medspa operations across 11,000 locations

Zenoti has expanded its AI workforce with a suite of specialised agents designed for medspa operations. The platform, used by over 11,000 medspas worldwide processing billions in annual bookings, now offers AI agents covering consultations, charting, reception, lead management, dispute resolution and business strategy. Key additions include AI Scribe for automated medical notes, AI Receptionist converting one in three missed calls into bookings, and AI Dispute Manager for automatic chargeback recovery. Predictive agents use machine learning trained across 30,000 businesses to forecast inventory needs, identify at-risk patients and optimise staff scheduling. The agents operate within a single platform, sharing data and context without additional integrations. The expansion represents the most significant AI capability advancement in the wellness software industry, according to Zenoti.

Zenoti
Apr 3rd, 2026
Zenoti is heading to amspa 2026 - here's what we're bringing.

Zenoti is heading to amspa 2026 - here's what Zenoti is bringing. Zenoti is heading to the American Med Spa Association Annual Conference 2026 at Wynn Las Vegas, April 9-12. Stop by Booth #1005 for live demos of its AI Workforce - nine purpose-built agents that close revenue leaks in charting, lead management, front desk, and more. Plus: a must-attend education session on April 11, complimentary champagne, and an exclusive VIP evening at The Sphere. Cheryl Cole