Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are searching for a IT Support Technician to join our team.  The IT Support Technician’s role is to provide installation, support and maintenance services within the Fender’s desktop computing environment supporting 210 users spread throughout 3 offices in the UK and Ireland. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC / MAC hardware, associated operating systems, applications and peripherals to ensure end user satisfaction

Responsibilities

• Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals.
• Perform analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications and peripherals
• Recommend and implement proactive or automated solutions to resolve recurring system related issues.
• Utilize tools to assess the need for performance upgrades to systems.
• Ensure the overall efficient operation of the company’s computing environment.
• Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware and software.
• Ensure that the computer systems are provided with appropriate network connectivity through Fender’s existing LAN and wireless LAN.
• Maintain an inventory of standard related hardware and software.
• Maintain helpdesk notes and documentation concerning daily activities.
• Interact with approved hardware, software and services vendors.
• Setup new user accounts within Active Directory and provision users for access to Exchange, VPN and print services.
• Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services.

Position Requirements

• Administrative knowledge of Windows and Office
• Functional knowledge of Microsoft Exchange, Active Directory, FTP and TCP/IP
• Excellent technical knowledge of PC and MAC desktop and laptop hardware.
• Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience.
• Ability to conduct research into MAC/PC issues and products as required.
• Citrix knowledge is desired.
• Ability to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal, oral communication, written communication and relationship-building skills.
• Ability to present ideas in non-technical language.
• Analytical and problem-solving abilities.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.
• Ability to support European language users (ability to speak foreign languages is not essential)

Work Conditions

• Must be able to lift approximately 50lbs (i.e. large monitor or small computer).
• Ability to work flexible hours to support planned system outages.