Senior Analyst - Operations Management

Introduction


Overview

Join Gallagher Centre of Excellence (GCoE) and be part of a global team that supports our mission to deliver exceptional service to clients worldwide. With over 18,000 colleagues across seven locations in India, GCoE is at the heart of our operations, helping us meet regulatory requirements, improve speed to market, and provide industry-leading quality.

How you'll make an impact

Responsibilities:

• Review and process certificate requests in CSR24 in accordance with established procedures and service standards.
• Verify each request against the relevant insurance contract, policy schedule, and policy wording to ensure accuracy and compliance.
• Prepare and issue new certificates, renewals, and amendments following standard operating procedures (SOPs).
• Conduct thorough quality checks before issuance to ensure certificates are accurate, complete, and error-free.
• Escalate unclear requests, discrepancies, or exceptions to onshore Client Service Managers for clarification and approval.
• Ensure certificates accurately reflect client insurance requirements and policy coverage.
• Manage a high volume of certificate requests while maintaining service levels and turnaround times.
• Prioritize and track multiple requests simultaneously to ensure timely completion.
• Maintain a high level of attention to detail and accuracy when handling complex and time-sensitive tasks.
• Communicate effectively with onshore teams through email to obtain approvals, resolve queries, and provide updates.
• Adhere to compliance, regulatory, and internal quality standards during certificate processing.
• Support continuous process improvement initiatives and contribute to operational efficiency within the team.
• Work in US shift timings to provide support for US-based clients and stakeholders.

About you

Qualifications:

• Experience working with US Certificates of Insurance.
• Experience using CSR24. EPIC knowledge would also help.
• An understanding of US Property and Casualty insurance policies.
• Careful attention to detail. You check your work before it goes out.
• Clear email skills. You can ask for clarification and approvals when needed.
• The ability to manage high volumes and meet deadlines.
• Flexibility to work US hours, including 6pm to 3am and 9pm to 6am shifts.
• A steady approach to following SOPs and client instructions closely.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)