C

Chubb

Global property & casualty insurer

Head of Business Analyst

Full-TimeUpdated on 10/23/2026
No salary listed
Expert
Bangkok, Thailand
In Person
Business & StrategyBusiness Analysis

About the job

Requirements
  • At least 10 years of experience in life insurance business analysis or related product/platform roles.
  • Strong experience across life insurance products, including group life and credit life.
  • Ability to lead end-to-end requirements delivery, process modelling, and user acceptance testing.
  • Experience working with senior stakeholders and technology delivery teams in a complex environment.
  • Familiarity with Agile delivery practices and backlog ownership.
  • Knowledge of life insurance product lifecycle activities, including illustration, application, underwriting, policy issuance, servicing, claims, maturity, and surrender.
  • Knowledge of term life, whole life, endowment, unit-linked insurance plans, group life, credit life, annuities, and riders.
  • Knowledge of actuarial concepts including sum assured, premium calculation, mortality tables, surrender values, and bonus declarations.
  • Knowledge of life reinsurance structures, including quota share, yearly renewable term, and co-insurance.
  • Knowledge of agent and broker distribution models, commission structures, and persistency management.
  • Knowledge of life insurance data concepts including in-force policies, lapse ratios, claims incurred, reserving, and embedded value.
  • Experience with JIRA, Confluence, Azure DevOps, or equivalent Agile backlog tools.
  • Experience with process modelling tools such as BPMN, Visio, Lucidchart, or equivalent.
  • Ability to interpret SQL queries and insurance data models; SQL writing is a strong plus.
  • Familiarity with API and integration concepts, including REST and SOAP, for policy administration system integrations.
  • Familiarity with life insurance core platforms such as LifePro, FAST, OIPA, Majesco Life, or equivalent.
  • Familiarity with management information and reporting tools such as Power BI, Tableau, or equivalent, including validating data outputs.
  • Ability to present to C-suite stakeholders and regulators.
  • Ability to facilitate requirements workshops, design reviews, and refinement sessions.
  • Ability to manage ambiguity and make prioritization decisions in high-pressure, multi-team programmes.
  • Ability to produce clear business requirements documents, concise user stories, and executive-ready status updates.
Responsibilities
  • Lead elicitation, analysis, and documentation of business requirements through stakeholder interviews, workshops, and process walkthroughs across life insurance functions.
  • Produce business requirements documents, functional requirements documents, user stories, process flows, data dictionaries, traceability matrices, and use cases.
  • Conduct gap analysis between current-state and future-state workflows across new business, underwriting, policy administration, renewals, claims, and surrenders.
  • Translate regulatory and business requirements into functional specifications for technology delivery.
  • Own and maintain a prioritized backlog aligned to business and technology roadmaps.
  • Define user stories with acceptance criteria for engineering teams.
  • Support planning, refinement, review, and delivery governance to ensure timely, high-quality implementation.
  • Make prioritization decisions balancing business value, risk, scope, and delivery timelines.
  • Oversee business analysis for agency, customer, credit life, group life, and ordinary life product platforms.
  • Map end-to-end product journeys and ensure requirements support policy lifecycle activities including illustration, application, underwriting, issuance, servicing, claims, maturity, and surrender.
  • Partner with actuarial, compliance, legal, operations, and distribution teams to ensure product requirements are commercially viable and operationally sound.
  • Act as the primary liaison between business subject matter experts, technology teams, quality assurance, data, compliance, and leadership stakeholders.
  • Manage stakeholder expectations and proactively communicate roadmap updates, risks, and dependencies.
  • Partner with user experience and user interface teams to define customer and agent experience requirements.
  • Drive user acceptance testing planning, scenario design, and business sign-off cycles.
  • Mentor and guide junior business analysts, establishing standards for documentation, estimation, and quality.
  • Support governance, issue resolution, and decision-making across multiple workstreams.
  • Contribute to continuous improvement in business analysis practices, delivery discipline, and operational effectiveness.
  • Drive operational performance and accountability for stable, high-performing services and timely issue resolution.
  • Coach and develop team members and strengthen organizational capability and succession readiness.
  • Influence senior technical and business stakeholders to drive alignment.
  • Align technology operations priorities and investments with business and technology goals.
  • Own operational performance, risk, governance, and follow-through on actions.
  • Drive a culture of automation, innovation, and continuous improvement.

About the company

C

Chubb

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Chubb is the world’s largest publicly traded property and casualty insurer, offering a wide range of insurance products across 54 countries, including commercial and personal P&C, personal accident and supplemental health, reinsurance, and life insurance. It underwrites by assessing, pricing, and managing risk, and it pays claims fairly and promptly under policy terms. Its scale, broad product lines, global reach, and strong financial strength help it serve diverse clients and handle large or long-tail risks with confidence. Its goal is to help people and businesses manage risk through clear policy terms, reliable protection, and steady financial resilience.

Company Size

10,001+

Company Stage

IPO

Headquarters

Zurich, Switzerland

Founded

1985

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 premiums rose 3.6%, with P&C underwriting income up 18.8%.
  • Record investment income hit $1.76 billion pre-tax in Q2 2026.
  • Vaultik partnership expands embedded high-net-worth insurance through AI authentication and instant quoting.

What critics are saying

  • Evan Greenberg plans a 20% global headcount cut over three years.
  • Large-account property pricing softened in Q2 2026, squeezing commercial growth.
  • A severe catastrophe cluster or marine war loss can erase underwriting gains fast.

What makes Chubb unique

  • Chubb is the largest publicly traded P&C insurer, with 54-country operating reach.
  • Its July 2026 Q2 combined ratio of 83.8% shows disciplined underwriting.
  • Digital leadership now splits AI science, platform execution, and partnership growth.

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Benefits

  • Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

11%

1 year growth

11%

2 year growth

11%
Yahoo Finance
Oct 22nd, 2026
Travelers and Chubb keep 16 cents of every premium dollar, backed by $272B in investments

Travelers and Chubb keep about 16 cents or more of every premium dollar as underwriting profit, making them appealing to growth-minded investors. Travelers posted an underlying combined ratio of 84.1% in the third quarter of 2026. Chubb's ratio was 81.3% in the US, 86.4% abroad, and 80.7% in reinsurance. A ratio below 100% signals a profit. Premiums are paid up front and claims later, so insurers can invest the "float" in between. Travelers' portfolio is worth $100 billion and Chubb's $172 billion. Travelers earned nearly $1.1 billion in investment income in the second quarter, and Chubb more than $1.7 billion. Both trade above their five-year average price-to-book ratios, and each yields just over 1%, so value and income investors may look elsewhere.

Yahoo Finance
Oct 21st, 2026
Chubb shares up 105% in five years: is the $357.75 price still undervalued?

Chubb shares have returned 105.5% over the past five years, and the stock now trades at $357.75 and 12.3 times earnings. An Excess Returns analysis by Simply Wall St asks whether the insurer's returns on capital justify that price. The model uses a book value of $195.45 per share and a stable earnings estimate of $30.40 per share, based on forecasts from 12 analysts. It puts the excess return at $14.57 per share, with average return on equity of 13.56%. Chubb Wealth recently partnered with Hamilton Lane to widen access to private market investments in Hong Kong. That may add fee income and options for deploying capital. Chubb reported record adjusted net investment income of $1.88 billion on a $175 billion invested asset base.

PR Newswire
Oct 20th, 2026
Chubb posts record $2.98B core operating income in Q3 as net premiums written rise 1.9% to $15.1B

Chubb reported third-quarter net income of $2.84 billion, or $7.30 per share, up 1.5% and 4.4% respectively. Core operating income was $2.98 billion, or $7.66 per share, down 2.2% in total and up 0.8% per share. Consolidated net premiums written rose 1.9% to $15.1 billion. The property and casualty (P&C) combined ratio was 84.1%, with underwriting income of $2.06 billion. Catastrophe losses reached $705 million, against $285 million a year earlier. For the nine months, net income hit a record $8.02 billion, and core operating income a record $8.60 billion. Chief executive officer Evan Greenberg called it "a really strong quarter." The company returned $1.57 billion to shareholders in the quarter.

Yahoo Finance
Oct 1st, 2026
AM Best affirms Chubb Perú's A rating with stable outlook

AM Best has affirmed the Financial Strength Rating of A (Excellent) and Long-Term Issuer Credit Rating of "a+" (Excellent) for Chubb Perú S.A. Compañía de Seguros y Reaseguros, with stable outlooks. The ratings reflect the company's strongest balance sheet strength, adequate operating performance, neutral business profile and appropriate enterprise risk management. Chubb Perú, which began operations in 1998, is the ninth-largest insurance operation in Peru as of August 2026. The company maintains a diversified portfolio, with 47% in property/casualty products, 40% in accident and health, and 13% in life insurance. The insurer's total capital base reached $46 million in 2025, whilst recording historic net income of $10.4 million. The company continues to post profitable results through August 2026.

Associated Press
Aug 19th, 2026
Vaultik partners with Chubb to offer AI-powered watch and jewellery authentication, valuation and insurance

Vaultik has partnered with Chubb to streamline the process of authenticating, valuing, and insuring watches and jewellery. Through Vaultik's platform, owners can photograph their items and receive AI-powered authentication and valuation results, reviewed by experts at Birmingham Assay Office. Eligible customers can then request insurance quotes from Chubb and purchase coverage digitally within the same application. The collaboration addresses a traditionally fragmented process that typically requires separate appointments for appraisal and insurance. The service is available through Vaultik's Collect App and can be offered by retailers, jewellers, and marketplace sellers. Vaultik currently partners with WhatNot and eBay Live. Vaultik's KYP protocol generates authentication and valuation outputs from photographs, whilst Birmingham Assay Office provides specialist review. Chubb underwrites the insurance coverage for eligible items.