Customer Support Projects Engineer

Introduction to the job

Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? 

If yes, then a job as Customer Support (CS) Projects Engineer within ASML CS DUV Mature Products & Services UIR may be the right challenge for you! 

Role and responsibilities

As a CS Projects Engineer you will have various responsibilities, such as:

• Installation of equipment at customer’s locations, including new equipment, upgrades and system relocations on PAS platform. 
• Evaluation and diagnosis of problems and making appropriate repairs. Working with co-workers, customers, and offering technical support in isolating and solving problems. 
• Monitoring, maintaining and optimizing equipment on a daily basis to enhance functionality and prevent problems. 
• Advise users of appropriate actions to correct malfunctions in a timely manner. 
• Train customers in use and routine maintenance of equipment, also answer customer questions and assist customers in a professional manner. 
• Perform administrative and coordination duties which include procedures such as changes, pass-downs, work orders, field service, system problem, and monthly reports. 
• Independently and accurately prepare written technical reports. 
• Provide appropriate support and assistance to less experienced ASML personnel as necessary. 

Education and experience

• You possess either a vocational degree in Mechanical Engineering (MBO Level 4/ MTS) or a higher vocational degree (HBO) specialized in precision engineering (e.g. automotive engineering, aviation technology, mechatronics engineering).
• Other than a technical education, issue solving/ troubleshooting or maintenance experience in Automotive/ Mechatronics or Mechanical/ Industrial equipment is preferable. 

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Solid service, process, project & change management skills 
• Eager to learn and expand skills.
• Strong technical background with a drive towards solutions 
• Problem Analysis skills 
• Excellent professional communication in English 
• Pro-active and a strong drive for results 
• Pragmatic 
• Zero defect quality mindset 
• Flexible and able to work in changing environments. 
• Strong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization (influencing without power)
• Act under high pressure (no 9-5 mentality) 

Other information

• We would appreciate to receive a cover letter with your application that is written towards this position.
• It is necessary that you own a valid driver’s license.
• You need to be able to travel Worldwide without restrictions
• Willingness to travel frequently (70%)
• Willingness to stay abroad for periods of 3 weeks or 6 - 8 weeks per occasion
• We are looking for Engineers based in the Netherlands.
• This role does not require shift work

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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