Manager – Programmatic Account Management

Who is Nexxen?
Flexible advertising, unified by data. Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform (“DSP”) and supply-side platform (“SSP”), with the Nexxen Data Platform at its core. With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions.

Why join the Nexxen team? 
With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego.

Job Description:

The Manager, (Programmatic) PMP Account Management role is responsible for overseeing a team of PMP Account Managers who run the day-to-day operations for our customers to deliver a renowned customer experience.  The team drives satisfaction, revenue, and stickiness on Nexxen SSP, increasing customer advocacy along the way. As a Manager, you’ll execute a strategy for Account Management that aligns with the company’s vision. Proven experience managing small teams and overseeing strategic pieces of business is required as is the need to successfully balance both the internal priorities of the company with the external needs of our clients and partners. You’ll build strong cross functional relationships with key stakeholders across our customer, sales, product, marketing, and business development teams and partner to build and operationalize strategic initiatives for our customers. You’ll need to have a deep understanding of our products and solutions as well as understand how we compare to the competition and fit into the marketplace overall.  Passion, collaboration, and innovation are required to be successful in this role as you not only lead your team but drive forward many of the operational aspects of our business. 

As a Nexxen Manager, PMP Account Management, you will:

• Lead a team of skilled PMP Account Managers and Senior PMP Account Managers who are responsible for the day-to-day interaction with customers throughout the campaign lifecycle; execute a renowned customer experience

• Prioritize continued education with your team by sharing industry trends, product enhancements, best practices, etc. Drive operational efficiencies and best practices throughout the team.

• Identify areas for improvement and work with Director to create or redefine processes, educational needs and workflow streams

• Establish communication channels and business processes necessary to effectively manage a team and client base. Scale growth by capitalizing on opportunities for increased effectiveness and efficiency by driving key automation and productivity initiatives.

• Manage the onboarding process including the training schedule and collateral for all new hires on their PMP Account Managment team 

• Have a deep understanding of Nexxen’s products and features across multiple mediums.  Recommend solutions to the team by tying it together with customers objectives and challenges.

• Act as a point of escalation for the team and use information to identify larger themes and trends that need to be addressed. 

• Responsible conflict resolution and for solving problems on a macro level. Accountable for any service related issue; escalate, track and resolve key client issues.  Foster a culture of team members being both helpful and inquisitive; teach them to ask questions and always work together to solve issues as a team.

• Attend meetings with key customers when leadership voice and support is needed; support the team in all facets of client relations and service including planning, activating, reporting, calls and meetings, and troubleshooting.  

 
Minimum Required Skills/Qualifications 

At Nexxen, we value our differences, varied experiences, and collective contribution. We know that not everyone takes the same career path, so if you don’t match this job description perfectly, don’t worry! We would rather see your application than risk missing out on your potential to make an impact.

In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role in New York is $100,000 - $130,000 in addition to a bonus based on performance. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, discretionary time off, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.

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