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Teleperformance

Outsourced customer experience management services

Talent Management Specialist

HR Operations & Coordination +1Confirmed live in the last 24 hours
Full-timeCape Town, South AfricaNo salary listed

About the Job

Requirements

  • A bachelor's degree in Human Resources, Business Administration, or a related field, or current study toward such a degree, is advantageous.
  • Three to five years of experience in talent management, employee development, or a related human resources function.
  • Proven experience working with senior leadership and cross-functional teams on talent initiatives.
  • Familiarity with performance management, succession planning, and employee engagement strategies.
  • Ability and willingness to work US hours.
  • Ability to align talent management initiatives with organizational goals and future growth strategies.
  • Strong verbal and written communication skills for engaging employees, managers, and leadership.
  • Ability to analyze talent data to assess recruitment, development, and performance strategies.
  • Interpersonal skills for developing and maintaining relationships across the organization.
  • Ability to manage multiple talent management projects simultaneously.
  • Adaptability to evolving business needs and market changes.
  • Ability to handle sensitive employee and organizational data with discretion and professionalism.
  • Ability to lead initiatives and influence decision-making across departments and leadership teams.
  • Knowledge of HR information systems, talent management software, and data analytics tools.
  • Ability to assess and interpret talent data, identify trends, use insights to enhance processes and track key metrics, and drive continuous improvements in talent management strategies.

Responsibilities

  • Assist in drafting and posting job vacancies and communicating with candidates throughout the hiring process.
  • Manage and maintain applicant tracking systems, ensuring candidate data is current and properly documented.
  • Schedule interviews, liaise between candidates and hiring managers, and coordinate recruitment logistics.
  • Coordinate onboarding for new hires, including paperwork, training, and integration activities.
  • Manage end-to-end onboarding from internal recruitment through new hires' first day and beyond.
  • Prepare contracts, benefits enrollment, accounts, and systems before new hires' start dates.
  • Coordinate and facilitate orientation sessions introducing new employees to company culture, policies, and key stakeholders.
  • Provide guidance and support to new hires during their first three months, helping them settle into their roles and understand expectations.
  • Ensure employees are enrolled in necessary onboarding training and development programs.
  • Track probation progress and coordinate regular manager check-ins to assess performance and provide feedback.
  • Collect feedback from new hires and managers on onboarding and use it to improve future processes.
  • Coordinate and document probation reviews, support timely feedback, and assist with decisions about successful completion of probation.
  • Review the onboarding process and suggest improvements to its efficiency, engagement, and alignment with organizational goals and best practices.
  • Assist in designing and implementing employee development programs, including onboarding, training, and continuous learning opportunities.
  • Monitor and evaluate training effectiveness, recommend improvements, and track employee progress.
  • Support the performance management process, including goal-setting, performance reviews, and feedback mechanisms.
  • Assist managers in aligning individual and team performance with organizational objectives and continuous employee development.
  • Partner with senior leaders to identify high-potential employees and support succession planning.
  • Help implement leadership development programs to prepare future leaders.
  • Contribute to employee engagement strategies that improve satisfaction, morale, and retention.
  • Analyze employee feedback and retention trends and provide actionable insights for talent retention initiatives.
  • Track and report key talent management metrics, including training outcomes, performance results, and employee engagement, to support continuous improvement.
  • Provide regular updates to the Organizational Development Manager and leadership on talent initiatives' status and effectiveness.
  • Support internal recruitment by managing candidate pipelines and ensuring a seamless experience for internal and external candidates.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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