T

Teleperformance

Outsourced customer experience management services

Talent Management Specialist

Full-TimeDeadline 4/10/27
No salary listed
Mid
Bachelor's
Cape Town, South Africa
In PersonMust be able and willing to work US hours.
People & HRHR Operations & Coordination, Learning & Development

About the job

Requirements
  • A bachelor's degree in Human Resources, Business Administration, or a related field, or studying toward a degree, is advantageous.
  • Have 3–5 years of experience in talent management, employee development, or a related human resources function.
  • Have proven experience working with senior leadership and cross-functional teams on talent initiatives.
  • Be familiar with performance management, succession planning, and employee engagement strategies.
  • Be able and willing to work US hours.
  • Complete a talent assessment, skills verification test, and case study as part of the talent management process.
  • Align talent management initiatives with organizational goals and future growth strategies.
  • Analyze talent data to assess recruitment, development, and performance strategies.
  • Handle sensitive employee and organizational data with discretion and professionalism.
  • Use HR systems, talent management software, and data analytics tools to streamline processes and track progress.
  • Assess and interpret talent data, identify trends, and use insights to enhance processes, track key metrics, and improve talent management strategies.
Responsibilities
  • Assist in drafting and posting job vacancies and communicate with candidates throughout the hiring process.
  • Manage and maintain applicant tracking systems, ensuring candidate data is up to date and documented properly.
  • Schedule interviews, liaise between candidates and hiring managers, and coordinate recruitment logistics.
  • Coordinate onboarding for new hires, including paperwork, training, and integration processes.
  • Manage end-to-end onboarding from internal recruitment through new hires’ first day and beyond.
  • Prepare paperwork, accounts, and systems for new hires before their start date, including contracts, benefits enrollment, and information technology setup.
  • Coordinate and facilitate orientation sessions introducing new employees to company culture, policies, and key stakeholders.
  • Support new hires during their first three months and help ensure they are settling into their roles and understanding expectations.
  • Enroll employees in necessary training and development programs during onboarding to support role readiness and skill development.
  • Track employee progress during probation and coordinate regular manager check-ins to assess performance and provide feedback.
  • Collect feedback from new hires and managers about onboarding and use it to improve future processes.
  • Coordinate and document probation reviews, ensuring timely feedback and supporting decisions about successful completion of probation.
  • Review the onboarding process and suggest improvements to keep it efficient, engaging, and aligned with organizational goals and best practices.
  • Assist in designing and implementing employee development programs, including onboarding, training, and continuous learning opportunities.
  • Monitor and evaluate training-program effectiveness, recommend improvements, and track employee progress.
  • Support the performance management process, including goal-setting, performance reviews, and feedback mechanisms.
  • Assist managers in aligning individual and team performance with organizational objectives and supporting ongoing employee development.
  • Partner with senior leaders to identify high-potential employees and support succession planning.
  • Help implement leadership development programs to prepare future leaders.
  • Contribute to employee engagement strategies that improve satisfaction, morale, and retention.
  • Analyze employee feedback and retention trends to provide actionable insights and support talent-retention initiatives.
  • Track and report talent management metrics, including training outcomes, performance results, and employee engagement, to support continuous improvement.
  • Provide regular updates to the Organizational Development Manager and leadership on the status and effectiveness of talent initiatives.
  • Support internal recruitment by managing candidate pipelines and ensuring a seamless experience for internal and external candidates.
Desired Qualifications
  • A bachelor's degree in Human Resources, Business Administration, or a related field, or studying toward a degree.

About the company

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company Size

10,001+

Company Stage

IPO

Headquarters

Paris, France

Founded

1978

Get referred to Teleperformance

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • H1 2026 core services excluding Trust and Safety grew 2.3% like-for-like.
  • H1 2026 recurring EBITA margin held 13.6% despite 1.7% like-for-like revenue decline.
  • Management targets €150-170 million 2026 AI savings and €800-850 million free cash flow.

What critics are saying

  • LanguageLine and ZP Better Together face union fights, NLRB charges, and congressional scrutiny in 2026.
  • Trust and Safety revenue fell after client automation, proving AI directly cannibalizes Teleperformance work.
  • If brands move CX agents in-house, Teleperformance’s 2028 growth targets collapse.

What makes Teleperformance unique

  • Teleperformance runs 500-plus AI projects under Jorge Amar’s 2026 Future Forward plan.
  • TP.ai Data Services gained Agents Only in June 2025 and ZP Better Together in 2026.
  • Exclusive Sanas reseller rights and a $13 million equity stake deepen speech-AI capability.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Remote Work Options
  • Flexible Work Hours
  • Paid Vacation
  • Health Insurance
  • Dental Insurance
  • Employee Referral Bonus

Company News

PR Newswire
Jun 18th, 2025
TP fuels expansion of TP.ai Data Services with acquisition of Agents Only

/PRNewswire/ -- Global digital services leader TP today announced it has acquired artificial intelligence (AI)-enabled crowdsourcing gig work platform Agents...

PR Newswire
Mar 20th, 2025
Tp Named A Leader In Everest Group'S 2024 Experience-Driven Integrated Bfs Operations Peak Matrix® Assessment

Everest Group assessed 18 leading providers globally for its Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment, evaluating their capabilities in delivering integrated services across key domains, including retail banking, lending, and payments. TP was recognized as a Leader for its expertise, its experience in the banking and financial services industry, technology, and customer-centric approach, with a suite of banking and financial services solutions including account servicing, customer onboarding, credit evaluation, and payments processing. "By recognizing buyers' desire for end-to-end services, TP created its OneOffice offering for delivering integrated front-to-back operations across lending, payments, and financial crime segments," says Suman Upardrasta, Vice President, BFSI at Everest Group. "TP possesses its in-house technology as well as the digital services expertise of the recently acquired Majorel, which address the rising demand for digitally driven operations. These capabilities have earned it recognition as a Leader in Everest Group's Experience-Driven Integrated BFS Operations PEAK Matrix® Assessment.". In naming TP a Leader in the assessment, Everest cited TP for its extensive operational scale and technology, including its digital services arm TP Infinity and TP's strengthened global presence

TechMoran
Mar 11th, 2025
Nigerian Tiktok Content Moderator Found Dead In Nairobi

A Nigerian national working as a TikTok content moderator for Teleperformance Kenya was found dead in her apartment in Nairobi. The deceased, identified as Ladi Anzaki Olubunmi, had reportedly been missing from work for three days before her colleagues raised concerns, leading to the discovery of her body on March 7, 2025 at her apart at Studio 103 in Lower Kabete, Nairobi.Olubunmi, who had been working in Kenya for over two years, was allegedly struggling with work-related stress and had expressed a strong desire to return home to Nigeria. Reports indicate that she faced difficulties obtaining the necessary travel permits, preventing her from visiting her family for an extended period.Teleperformance Kenya, the outsourcing firm contracted to moderate content for TikTok, has denied allegations that Olubunmi was denied leave. In an official statement, the company termed the claims as “baseless and untrue.” The firm also refuted accusations that employees lacked proper work permits that restricted their ability to travel home.Following Olubunmi’s tragic death, her family is now facing financial constraints in repatriating her body to Nigeria. With the high costs involved, they are reportedly considering the possibility of laying her to rest in Nairobi. The incident has sparked renewed scrutiny into working conditions for content moderators, particularly those employed by third-party firms

PR Newswire
Feb 19th, 2025
Teleperformance Forms Strategic Partnership With Real-Time Speech Understanding Provider Sanas As Part Of Its Growth Strategy To Accelerate Ai Development And Reinvent Customer Experience

Sanas partnership highlights Teleperformance's (TP) growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services to broad client base. TP becomes exclusive reseller of Sanas speech understanding technology for many of the world's biggest organizations and most valued brands. TP makes equity investment of approximately $13 million in Sanas

TechCrunch
Feb 19th, 2025
Sanas Taps Ai To Change Call Center Workers’ Accents In Real Time

The demand for voice and speech recognition technologies is massive — and growing. An analysis by market research firm Markets and Markets found that the sector could be worth over $28.1 billion by 2027. There’s no shortage of vendors providing voice and speech recognition solutions, but some newer upstarts have managed to carve out niches. Sanas is a good example. Founded in 2020, the company develops software that uses AI to adjust a speaker’s accent in real-time. “At Sanas, we believe that while technology is transforming the industry, it shouldn’t replace human connection, but rather, enhance it,” Sharath Keshava Narayana, Sanas’ co-founder and president, told TechCrunch