Full-Time

Global Service Center Associate

Confirmed live in the last 24 hours

Veeva Systems

Veeva Systems

5,001-10,000 employees

Quality and regulatory software solutions provider

Consulting
Enterprise Software
Biotechnology
Healthcare
Consumer Goods

Compensation Overview

$30k - $50kAnnually

+ Variable Bonus + Stock Bonus

Entry, Junior

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • 1+ year relevant experience in a customer service role
  • Effective communication, organizational, and time management skills
  • Professional telephone manner
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills
  • Ability to quickly understand client requirements and needs and articulate potential solutions
Responsibilities
  • Advise end users on best practices when using Veeva’s applications
  • Identify and resolve client issues associated with Veeva’s applications
  • Build strong and professional relationships with all users of Veeva’s applications
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to the role

Veeva Systems provides specialized software solutions for quality, regulatory, and advertising claims management, primarily targeting consumer products and chemical companies. Their cloud-based software helps clients manage the entire product journey, ensuring that products are high-quality, safe, sustainable, and compliant with regulations. Veeva's solutions offer visibility and traceability from supply chain management to consumer delivery, making it easier for companies to navigate complex regulatory environments. Unlike many competitors, Veeva has a strong focus on the unique challenges faced by the chemical and consumer goods industries, building on its initial experience in the heavily regulated life sciences sector. The company's goal is to help clients bring products to market more efficiently while maintaining compliance, and it operates on a subscription model that provides continuous updates and support.

Company Stage

IPO

Total Funding

$224M

Headquarters

Pleasanton, California

Founded

2007

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • Veeva's subscription-based model ensures a steady revenue stream, allowing for continuous updates and improvements to their software solutions.
  • The company's global reach, serving over 950 customers in 165 countries, demonstrates its industry trust and expansive market presence.
  • Recent partnerships, such as with Vita Global Sciences, highlight Veeva's role in modernizing clinical data management and improving collaboration with key trial stakeholders.

What critics are saying

  • The highly specialized nature of Veeva's software solutions may limit its market to specific industries, potentially constraining growth opportunities.
  • Integration of new technologies and partnerships, like the one with Vita Global Sciences, could face challenges in execution and alignment.

What makes Veeva Systems unique

  • Veeva Systems specializes in quality, regulatory, and advertising claims management software for consumer products and chemical companies, a niche market with specific compliance needs.
  • Their cloud-based solutions offer end-to-end visibility and traceability, ensuring seamless alignment across various functions from supply chain management to consumer delivery.
  • Veeva's strong foothold in the Life Sciences sector, combined with its expansion into the Chemical and Consumer Goods markets, sets it apart from competitors who may not have such a broad yet specialized focus.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement