B

Blend

Digital lending platform for loan processing

Tier 1 Support Manager

Full-TimeUpdated on 10/23/2026
$85k - $100k+ Bonus eligibility + Restricted Stock Units
Expert
Bachelor's
United States
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Five or more years of experience in technical support or support operations, including three or more years managing people.
  • Experience building processes and driving efficiency across large support teams handling high ticket volumes through multiple channels.
  • Working knowledge of REST APIs, JSON, and tools such as Postman, plus hands-on SQL for investigating and troubleshooting data issues.
  • Experience reading logs and diagnosing issues in SaaS or integration-heavy environments.
  • Experience working with Engineering and Product to resolve production issues, and ability to make fixes directly in client production environments.
  • Experience with metrics, KPIs, workforce planning, and dashboard or business intelligence tools.
  • Experience with a ticketing platform.
  • Clear written and verbal communication with internal teams and clients, including during high-pressure incidents.
  • Bachelor's degree or equivalent experience.
  • Ability to work flexible schedules, which may include evenings, weekends, and holidays.
Responsibilities
  • Lead, coach, and grow a team of support specialists and engineers, with retention and engagement as key health indicators.
  • Own operational performance across email, phone, chat, and portal channels, including service-level agreements, backlog, first response, and resolution times.
  • Design and improve processes, workflows, and tooling that increase efficiency and consistency across a large, high-volume support organization.
  • Build and maintain dashboards that track key performance indicators, surface trends, and drive decisions and change management.
  • Serve as a technical escalation point by troubleshooting application programming interface and integration issues, querying data with SQL, reviewing logs, and reproducing issues before engaging Engineering.
  • Partner with Engineering and Product to prioritize, triage, and resolve production bugs, and translate support trends into product improvements.
  • Help lead the response to incidents and outages, including internal coordination and client communication.
  • Manage staffing and scheduling to maintain coverage across multiple shifts.
  • Own onboarding, training, and ongoing skill development for the team.
  • Lead projects and strategic initiatives that scale and optimize Support operations.
  • Build trusted relationships with client stakeholders on escalations and technical support projects.
Desired Qualifications
  • Exposure to fintech, mortgage, or loan origination systems.
  • Experience with Zendesk, Freshdesk, or Salesforce.

About the company

Blend builds a digital platform that streamlines loan processing for banks, credit unions, and other lenders, handling everything from loan application to closing. Its Consumer Banking Suite offers configurable lending and deposit tools that work online or in-branch, using automated verifications, instant pre-approvals, and electronic closings to speed up the process. The platform is modular and no-code, so institutions can tailor customer journeys and replace paper-heavy workflows with data-driven automation. The goal is to help financial institutions cut costs, speed loan processing, and convert more borrowers into customers.

Company Size

501-1,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2012

Get referred to Blend

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • August 13, 2026 Blend-Prove integration cut application drop-off 16% and manual entry 54%.
  • September 23, 2026 Alliant Credit Union expanded Blend deployment across homebuying workflows.
  • Q2 2026 cash flow turned positive at $7.7 million, funding Autopilot rollout and sales.

What critics are saying

  • February 2026 cut 12 jobs; another 2025 reduction eliminated 24 positions, signaling persistent austerity.
  • Q2 2026 revenue was $33.8 million, while public shares traded near $1.95 on August 6.
  • Haveli’s $150 million preferred stake and redemption overhang constrain equity upside if growth stalls.

What makes Blend unique

  • Blend’s July 1, 2026 Autopilot automates pre-underwriting across credit, income, and compliance.
  • March 1, 2026 title sale makes Blend a focused platform-first lending software vendor.
  • Its MCP-based Autopilot opens lender workflows to AI agents without rebuilding core systems.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Meaningful equity and a 401(k) plan
  • Comprehensive health benefits
  • Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
  • 16 weeks of paid parental leave
  • Generous vacation policy
  • Work from home office set up stipend and internet stipend during COVID-19

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Business Wire
Oct 12th, 2026
Blend Autopilot signs tenth lender, now handling 3,500 new loans a week

Blend Labs (NYSE: BLND) said a tenth lender has signed on to Blend Autopilot, its AI layer for home lending. The milestone comes six months after Autopilot began working on live loans and three months after it became commercially available. New customers include Whatcom Educational Credit Union and Gate City Bank. Autopilot now handles an average of more than 3,500 new loans a week, an annualised pace of nearly 200,000. Earlier results showed 10% to 15% higher pull-through, cycle times cut by two to four days, and 4.5 hours of fulfilment work automated per loan. Onity Mortgage, which serves 1.4 million customers, began with Autopilot's pre-underwriting agent. Patrick Joyce, vice president of digital products, said cycle times are improving.

Business Wire
Sep 26th, 2026
Blend Labs Announces Strategic Partnership with Haveli Investments, including $150 Million Investment

Blend Labs, Inc. (NYSE: BLND), (“Blend” or the “Company”), a leading provider of cloud banking services, and Haveli Investments (“Haveli”), a technology-focu...

Note Servicing Center
Sep 15th, 2026
Related posts.

Related posts. Alliant Credit Union is moving its mortgage and home-equity origination experience onto Blend's digital lending platform, giving its membership a unified, automated path from prequalification through application and toward digital closing. The integration centralizes intake, document collection and workflow orchestration on a single vendor stack, aiming to reduce manual touchpoints, shorten cycle times and improve application completion. For members, the move promises a more consistent, mobile-first experience with clearer eligibility signals and streamlined disclosures; for operations, it enables standardized data flows that support higher straight-through processing rates and better loan-level analytics. The shift reflects industry momentum toward integrated platforms that replace disparate point solutions to improve efficiency and conversion. From an operational and strategic perspective, adopting a single digital mortgage stack should lower per-loan processing costs, reduce exception volume and free capacity for product development and advisory sales. The change also concentrates third-party reliance, increasing the importance of robust integration testing, vendor oversight and compliance controls to manage fair-lending, data privacy and closing integrity. Credit unions evaluating similar moves will need to balance digital convenience with member education and the retention of human support for complex transactions. Overall, the implementation positions the institution to accelerate product innovation across purchase, refinance and home-equity channels and to sharpen competitive parity with banks and fintechs that have modernized origination pathways. - Partnership with Blend: Migrates mortgage and home-equity workflows onto a single, end-to-end digital lending platform to streamline origination. - Membership impact: Extends a more automated, mobile-friendly borrowing experience to nearly one million members, improving access and consistency. - Workflow scope: Covers prequalification, application intake, document collection and the pathway to digital closing, reducing manual handoffs. - Operational benefits: Expected reductions in cycle times, fewer exceptions, better data quality and improved straight-through processing potential. - Risk and controls: Heightens the need for integration testing, vendor management and compliance oversight around privacy, fair-lending and closing procedures. - Strategic positioning: Frees capacity for product innovation and improves competitiveness versus banks and fintechs with modern origination stacks. Note Servicing Center provides professional, fully compliant loan servicing for private mortgage investors so they can avoid the aggravation of servicing their own loans and just relax and get paid. Contact Note Servicing Center today for more information. Disclaimer The information provided in this article is for general educational and informational purposes only and does not constitute legal, financial, investment, tax, or professional advice. Note Servicing Center, Inc. is a licensed loan servicer and does not provide legal counsel, investment recommendations, or financial planning services. Reading this content does not create an attorney-client, fiduciary, or advisory relationship of any kind. Nothing in this article constitutes an offer to sell, a solicitation of an offer to buy, or a recommendation regarding any security, promissory note, mortgage note, fractional interest, or other investment product. Any references to notes, yields, returns, or investment structures are illustrative and educational only. Past performance is not indicative of future results, and all investments involve risk, including the potential loss of principal. Note investing, real estate transactions, and lending activities are subject to federal, state, and local laws that vary by jurisdiction and change over time. Before making any decision based on the information in this article, you should consult with a qualified attorney, licensed financial advisor, certified public accountant, or other appropriate professional who can evaluate your specific circumstances. Some articles on this site include hypothetical stories, examples, and scenarios created to illustrate concepts and demonstrate the types of situations Note Servicing Center, Inc. handles. Any names, companies, properties, and circumstances in these examples are fictitious or have been anonymized to protect confidentiality, and any resemblance to actual persons or entities is coincidental. These examples do not describe specific clients and do not guarantee any particular outcome. Some content may be created with the assistance of generative AI tools and may contain errors or omissions. While Note Servicing Center make reasonable efforts to ensure the accuracy of the information presented, Note Servicing Center, Inc. makes no warranties or representations regarding the completeness, accuracy, or current applicability of any content. Note Servicing Center disclaim all liability for actions taken or not taken in reliance on this article.

Prove
Aug 13th, 2026
Blend and Prove cut application drop-off by 16% for banks and credit unions.

Blend and Prove cut application drop-off by 16% for banks and credit unions. August 13, 2026 Key takeaways. 16% fewer abandoned applications: Financial institutions using Blend's integration with Prove Pre-Fill reduced application drop-off by an average of 16%. 54% less manual data entry: The integration securely pre-populates verified personal information, cutting the fields applicants must complete themselves by 54%. Faster, more reliable onboarding: Applicants are verified through their mobile devices, accelerating account opening while reducing errors and improving confidence in customer data. Security without added friction: Blend and Prove position identity verification as both a fraud-prevention measure and a way to create a simpler customer experience. Better conversion from existing traffic: By turning more applicants into account holders, banks and credit unions can support account growth and improve returns on their digital marketing investments. The modern way of proving identity. Trusted by 2500+ leading companies to reduce fraud and improve consumer Read the article: Turning Vision Into the Internet's Trust Infrastructure Turning Vision Into the Internet's Trust Infrastructure Prove's 2026 Inc. 5000 recognition reflects its growth and leadership in persistent identity management, deterministic identity, and trusted AI agents. August 12, 2026 Read the article: The Missing Layer in Agentic AI The Missing Layer in Agentic AI Learn how merchants can prepare for agentic commerce by verifying AI agents, securing checkout authorization, and structuring product data for LLMs. August 12, 2026 Read the article: Attackers Have Industrialized the Moment of Urgency: The Hidden Cost of OTP Nobody Talks About Attackers Have Industrialized the Moment of Urgency: The Hidden Cost of OTP Nobody Talks About Discover the hidden costs of SMS OTPs, from fraud and failed delivery to customer abandonment, and how passkeys and persistent authentication reduce risk. August 3, 2026 Ready to get started? Talk to an expert today. Trusted by 2,000+ leading companies to reduce fraud and improve consumer experiences, Prove is the world's most accurate identity verification and authentication platform.

WTOP
Aug 6th, 2026
Blend Labs: Q2 earnings snapshot.

Blend Labs: Q2 earnings snapshot. August 6, 2026, 5:37 PM NOVATO, Calif. (AP) - NOVATO, Calif. (AP) - Blend Labs Inc. (BLND) on Thursday reported a loss of $1.5 million in its second quarter. The Novato, California-based company said it had a loss of 3 cents per share. Earnings, adjusted for stock option expense and amortization costs, were less than 1 cent on a per-share basis. The cloud-based platform for financial companies posted revenue of $33.8 million in the period. For the current quarter ending in September, Blend Labs said it expects revenue in the range of $31.5 million to $33.5 million. In the final minutes of trading on Thursday, the company's shares hit $1.95. A year ago, they were trading at $3.58. This story was generated by Automated Insights (http://automatedinsights.com/ap) using data from Zacks Investment Research. Access a Zacks stock report on BLND at https://www.zacks.com/ap/BLND