Manager – Station Experience

Job Description:

Job Summary:

To give our customers a reliable, joyful and seamless experience from highly capable and committed crewmembers who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term.

Responsibilities/Day in the Life Tasks:

•  Provide on-site support to Supervisors, create and maintain an environment where the Airport Services Concierge team can accomplish their objectives
• Support the General Manager in meeting operational performance targets and monitoring the station operation budget
• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
• Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission
• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
• Participates on operational conference calls, station audits and prepares various reports
• Reviews and standardizes procedures to improve efficiency within the operation
• Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
• Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy
• Ensure adequate crewmember coverage is appropriate to support desired customer experience and facility management
• Proactively identify areas of improvement and ensure issues are remediated in an appropriate and timely manner.
• Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume.
• Maintain overall managerial responsibility for station(s) schedule.  Work with internal stakeholders to ensure adequate personnel resources
• Guide and develop current supervisors to ensure they are ready to step into future leadership roles
• Investigates and resolves customer service issues as well as operation issues

Culture:

This Is How We Fly

Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.

I display a positive attitude. For others, and for myself.

I am an expert in my role. If I don’t know, I learn. If I need help, I ask.

I act with integrity every day. I never compromise on safety or security.

I am adaptable. I don’t just expect challenges, I embrace them.

I am engaged. Present. Tuned in. Listening, thinking, and contributing.

I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Required:

Experience-

• High School Degree
• 3 Years Airport operations experience
• 5 years of interacting with customers/people delivering services face-to-face
• 2 years supervisory experience
• Proven leadership skills
• Ability to effectively and efficiently manage multiple and often competing priorities

Licenses & Certifications-

• Valid Driver's License

Knowledge, Skills, & Abilities-

• Must exhibit strong organizational and prioritization skills and have the ability to set high standards of performance for self and others
• Possess the ability to guide the team to adhere to safety and security standards
• Ability to effectively balance both operational and leadership responsibilities
• Makes effective decisions using analysis of situation and JSX values as guidance
• Ability to prioritize tasks and execute them accordingly with a high degree of focus
• Must be able to make quick, prudent decisions and identify, evaluate and refine functional results to improve the customer experience
• Impeccable verbal and written communication skills
• Working knowledge MS Office, Google Business Solutions
• In depth understanding of Radixx/DCS/Astro*
• Thorough knowledge of all JSX policies and procedures*
• Solid understanding of the entire operation and functions of JSX Departments*

Preferred:

Experience-

• Four-year degree in business management
• 5 years of Airport Operations Experience
• 3 years of prior supervisory or managerial experience

Licenses & Certifications-

•  

Knowledge, Skills, & Abilities-

•  

Basic Requirements:

• In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals
• Must be able to travel often
• Ability to lift up to 75 pounds
• Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing
• Ability to work a flexible schedule including early mornings, nights, weekends and holidays
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
• Travel 2-10 days per month

In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.

We do whatever it takes:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)

Compensation Range:

$60,700.0 - $74,400.0

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.