Customer Success Manager
Posted on 1/13/2024
INACTIVE
Affinity

201-500 employees

CRM intelligence platform
Company Overview
Affinity's mission is to create a world where anyone can cultivate and fully harness their network to succeed. The company has created a platform that structures and analyzes millions of data points across emails, calendars, and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities.
Food & Agriculture
Data & Analytics
Cybersecurity
AI & Machine Learning

Company Stage

Series C

Total Funding

$133.5M

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

4%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 2+ years of experience as a Customer Success Manager or Relationship Manager
  • Experience at an enterprise SaaS company
  • Excellent communication and time-management skills
  • Ability to distill and prioritize feedback
  • Excitement about the startup environment
  • Attention to detail
Responsibilities
  • Drive renewals for a book of Affinity's Growth customers
  • Build a strategy to manage the engagement and success of clients
  • Act as a trusted advisor to drive product adoption and ensure client satisfaction
  • Develop best practices to share with clients
  • Interface closely with sales, support, product, and engineering teams
Desired Qualifications
  • Experience working with Venture Capital, Private Equity, or Investment Banking customers
  • Experience working at a SaaS company in the CRM or data services space