Securitas

Global security services and solutions provider

Service Coördinator

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeAnderlecht, BelgiumNo salary listed

About the Job

Requirements

A diplomatic approach and a strong customer-oriented mindset.
At least bilingual in Dutch/French, Dutch/English, or French/English.
A Master’s degree in a technical field or equivalent experience is a plus.
Technical knowledge of security technologies such as access control, intrusion detection, CCTV, and ICT, or telecommunications such as wireless and wired technologies, with affinity or experience in ICT.
ITIL Foundation certification or willingness to obtain it.
At least one year of experience in Project Management, Service Management, Contract Management, or Account Management.
Knowledge of legislation related to private and specialized security is a plus.

Responsibilities

Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts.
Coordinate handover with Sales and Project Management for a smooth client transition.
Implement and manage contracts within CSM and ERP tools.
Participate in daily operations such as incident management, escalation management, and change control.
Handle client onboarding and lead kick-off meetings to establish operational workflows.
Monitor and evaluate service levels monthly.
Identify improvement opportunities and support internal optimization initiatives.
Maintain regular contact with client relationship managers and align with the SMO Manager.

Desired Qualifications

Excellent communication skills across different levels.
Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress.
Knowledge of legislation related to private and specialized security.

Vacatureomschrijving

What will you do?

Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
Coordinate handover with Sales and Project Management for a smooth client transition
Implement and manage contracts within CSM and ERP tools
Actively participate in daily operations such as incident management, escalation management, and change control
Handle client onboarding and lead kick-off meetings to establish operational workflows
Monitor and evaluate service levels on a monthly basis
Identify improvement opportunities and support internal optimization initiatives
Maintain regular contact with client relationship managers and align with the SMO Manager

Functie-eisen

What is expected of you?

A diplomatic approach and a strong customer-oriented mindset
Excellent communication skills across different levels
Ability to lead without formal authority, negotiate, solve problems, and remain resilient under stress
At least bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG
A Master’s degree in a technical field or equivalent through experience is a plus
Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) OR telecommunications (wireless, wired, etc.) with affinity/experience in ICT
ITIL Foundation certification or willingness to obtain it
Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management
Knowledge of legislation related to private and specialized security is a plus

Aanvullende informatie

Challenging role within a dynamic and professional company.
Comprehensive training program.
Competitive salary and benefits, including insurance, meal vouchers, etc.
Opportunities for career growth within our organization.

We help make your world a safer place. Wij hechten veel belang aan onze waarden: integriteit, hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond.

Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking, technologische oplossingen of training.

About the Company

Securitas

Global security services and solutions provider

Securitas provides security services to a global client base, offering electronic security, fire and safety, and emergency planning across 47 countries. Its approach combines a skilled workforce with advanced technology to deliver tailored protection plans, monitoring, and rapid response that safeguard people and assets while managing risk. The company differentiates itself through its global scale, integration of human and digital security capabilities, agile staffing, and a client-focused model that adapts to changing market conditions. Its goal is to enable clients to focus on their core operations by reliably protecting their property, information, and people, and to grow its presence in expanding markets like China and India.

Company size: 10,001+
Company stage: IPO
Headquarters: Stockholms kommun, Sweden
Founded: 1972

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