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Johnson & Johnson

Makes prescription drugs and medical devices

Ultrasound Clinical Specialist

Implementation & Technical Account ManagementPosted on Nov 9
Full-time

About the Job

Requirements

  • A minimum of a bachelor's degree or four years of relevant professional work is required.
  • At least two years of deep experience in a clinical echocardiography lab is required, including the ability to support a wide range of cases, including complex cases.
  • Advanced clinical ultrasound and echocardiography knowledge of technology, advancements, and the business landscape must be maintained.
  • Clinical knowledge of the healthcare industry, disease states, and therapeutic and institutional trends must be maintained.
  • A valid driver's license issued in EMEA is required.
  • Advanced clinical knowledge of cardiac ablation and cardio imaging, and technical knowledge of electrophysiology technology, advancements, and the business landscape, must be maintained.
  • The ability and willingness to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice, is required.
  • The role requires sitting for extended periods, working in a hospital laboratory setting, attending live patient cases, wearing protective gear such as lead aprons, and working variable hours to meet patient needs.
  • Fluency in English is required.

Responsibilities

  • Provide expert clinical product and technical assistance and train electrophysiology and interventional cardiology physicians and staff on effective use of AcuNav and SOUNDSTAR catheters in electrophysiology and interventional cardiology procedures.
  • Provide expert clinical product and technical assistance and train physicians and electrophysiology lab staff on effective use of electrophysiology systems and catheter equipment, including the CARTO System and appropriate software modules such as CARTOSOUND, CARTOMERGE, and SONATA, during case procedures in the assigned geography and in a manner that supports business goals.
  • Educate customers on electrophysiology products to optimize usage by providing technical and clinical information and in-service training, and share best practices to increase customer value.
  • Use consultative selling techniques to identify potential sales opportunities within accounts.
  • Create awareness of electrophysiology solutions and facilitate contact between the electrophysiology Territory Sales Manager and key decision-makers to drive incremental business.
  • Maximize customer case-support capability through appropriate planning and scheduling.
  • Collaborate and maintain consistent, open communication with internal partners, including regional teams and pods, regional sales managers, electrophysiology clinical account specialists, other ultrasound clinical account specialists, marketing, and the EMEA team.
  • Collaborate and maintain consistent, open communication with external partners.
  • Develop and share best practices with electrophysiology field sales and internal partners; build relationships with interventional cardiology physicians, hospital and catheterization laboratory staff, and key opinion leaders to grow the business.
  • Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
  • Prioritize and respond appropriately to requests in a high-stress environment while maintaining composure and a problem-solving focus during stressful interactions.
  • Engage in diagnostic dialogue with internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during sessions.
  • Provide mentoring for new electrophysiology commercial team members as requested.
  • Adhere to company guidelines for health, safety, and environmental practices, and ensure resources needed to meet those guidelines are available and in good condition.
  • Proactively ensure personal, pod, and company compliance with applicable regulations, policies, and procedures.
  • Complete administrative responsibilities efficiently, including timely compliance training, expense reports, samples reporting, and other requests and assignments, while meeting company quality standards and established deadlines.

Desired Qualifications

  • Experience in electrophysiology or catheterization laboratory work, or in the electrophysiology or cardiovascular device industry.
  • Experience working with highly complex technical systems or in a critical patient-care setting.
  • Ability to communicate effectively and promptly with coworkers and all levels of the patient-care team.
  • Ability to work autonomously and flexibly in a dynamic environment.
  • Ability to solve problems and think critically in high-pressure environments.
  • Receptiveness to constructive feedback and ability to collaborate and work well in a team environment.
  • Ability to translate large amounts of data into actionable insights.
  • Interest in learning and building new skills.
  • Knowledge of other EMEA languages is an advantage.

About the Company

Johnson & Johnson

Makes prescription drugs and medical devices

Johnson & Johnson develops prescription medicines and makes medical devices for hospitals, and unlike most big drugmakers, it runs both businesses under one roof. In 2015, its Darzalex became the first antibody drug approved for multiple myeloma, a blood cancer. Its medicines treat cancer, immune diseases such as psoriasis, and mental illnesses such as depression, and patented drugs bring in most of its sales. Its MedTech unit makes heart pumps, catheters that treat irregular heartbeats, surgical sutures, and Acuvue contact lenses. It was founded in 1886 to make sterile surgical dressings, is based in New Brunswick, New Jersey, and spun off its consumer brands, such as Tylenol and Band-Aid, as Kenvue in 2023.

Company size
10,001+
Company stage
IPO
Headquarters
New Brunswick, NJ
Founded
1886

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